CRM_Overview_BDM_Deck_Microsoft_Dynamics_CRM_2008_09_02_lo_res.ppt

1、Driving Productivity with Microsoft Dynamics CRM,Tony Tang Senior CRM Consultant 2008-10-21,Customers Drive Business Success,Effectively managing the customer lifecycle from marketing to sales to service is critical to every companys profitability and growth.,“ companies with high customer satisfact

2、ion scores have blown the SROI is trackedand reported continuously,HIDDEN SLIDE,For a deep dive into Marketing (discussion with VP, Directors, Managers), you can drop the Marketing Automation BDM Deck in here Leverage the slides that are most relevant to your audience,The Power of Choice for Softwar

3、e + Service,Choose how you USE IT - Outlook, browser, mobile Choose how you GET IT - Software or service Choose how you BUY IT - Own it or rent it CHANGE it any time as your business needs change,Why Choose Microsoft Dynamics CRM?,“Buyers also like Microsoft Dynamics CRMsusability and its quick time

4、-to-valuecompared with traditional CRM applications.” - Forrester Research, February 2007,“If you know how to use any of Microsofts desktop tools, you know how to use Microsofts Dynamics CRM product.” - AMR Research, November 2007,DISCUSSION,APPENDIX,Microsoft Dynamics CRM for Small Business,Microso

5、ft Dynamics CRM delivers solutions for thousands of small businesses around the world Key requirements: Easy, intuitive user experience for Outlook and Internet Explorer Integrated marketing, sales, and service capabilities Easy configuration of reports, workflow, and more,Small Businesses,Microsoft

6、 Dynamics CRM for Midsize Companies,Microsoft Dynamics CRM delivers solutions for thousands of midsize companies around the world Key business and IT requirements: Easy, intuitive user experience for Outlook and Internet Explorer Integrated marketing, sales, and service capabilities Easy configurati

7、on of screens, workflow, and data model Web services integration,Mid-size Companies,Microsoft Dynamics CRM for the Enterprise,Microsoft Dynamics CRM delivers solutions for hundreds of large enterprises around the world Key business and IT requirements: Role-tailored user experience Easy configuration of screens, workflow, and data model Web services integra