S04FireEmergencyPlan消防应急预案

1、1 消防应急预案消防应急预案2Fire Emergency Plan消防应急预案消防应急预案 Requirement was outlined in Corporate Policy CE-F12 要求概述要求概述于集团政策于集团政策CE-F12CE-F123Code of Safety for Fire Emergency消防应急消防应急之之安全守则安全守则Always save life first, whether your own or others. 永远把抢救生命放在首位，无论是对你自己或是别人永远把抢救生命放在首位，无论是对你自己或是别人 If staff discovered

2、a fire, raise the alarm first before attempting to put it out 若员工发现火情，先报警后救火若员工发现火情，先报警后救火 In case of fire, DO NOT USE THE LIFTS, use the staircase. 火警时使用楼梯而不得使用电梯火警时使用楼梯而不得使用电梯 At all times staff will act in such a manner as to minimize panic situations - PANIC IS A KILLER. 无论何时员工必须时刻保持镇定以避免出现恐慌情况无

3、论何时员工必须时刻保持镇定以避免出现恐慌情况 恐慌可以致恐慌可以致命命 Always stay low when the area is smoke logged. 若在充满浓烟的区域若在充满浓烟的区域 ，应呆在低处。烟比火更易致命，应呆在低处。烟比火更易致命 4Fire Emergency Plan消防应急预案消防应急预案Key Elements 关键要素：关键要素：Emergency Organization 应急组织应急组织Emergency Procedure 应急程序应急程序 Drills and training 消防演习消防演习及培訓及培訓Fire Command Center

4、消防指挥中心消防指挥中心 Emergency Equipment and Provisions 应急应急装备和设施装备和设施 5应急组织应急组织6Emergency Organization应急组织应急组织Emergency Response Team ERT 应急响应小组应急响应小组Crisis Management Team CMT 危机管理小组危机管理小组Telephone Operator 总机接线员总机接线员 Fire Brigade 消防队消防队Fire Warden 消防消防管理管理员员 7Emergency Response Team - ERT 应急响应小组应急响应小组ERT

5、 Leader 应急响应应急响应小小组组组组长长: :- -Duty Manager or most senior staff member present at the incident 值班经理或意外现场的最高级员工值班经理或意外现场的最高级员工Make decision for evacuation作出撤离的决定作出撤离的决定82 Teams 2 2个小组个小组: :ERT 1 ERT第一第一小小组组Lead team 先先遣遣队队Investigate alarm fast 尽快尽快进行火警调查进行火警调查ERT 2 ERT第第二小二小组组Support Team 后援队Equippe

6、d with Fire Safety equipment配备消防安全设备配备消防安全设备Emergency Response Team - ERT 应急响应小组应急响应小组9Telephone Operator 总机接线员总机接线员 Purpose 目的目的: :Send message to emergency organization向应急组织发送火灾消息Response to guest enquiry 回应客人查询10Fire Warden 消防消防管理管理员员 Purpose 目的目的:Assist in floor evacuation 协助楼层疏散Assist particula

7、r person who are disable, children, pregnant woman etc. 协助特別的人士如伤残人士、儿童、孕妇等11Fire Command Center消防指挥中心消防指挥中心 Establish the location either on 位置的挑选可二选其一Security control room 保安监控室Telephone operator room 总机接线员室FCC Requirement 消防指挥中心要求:Ready access and egress to incident 在意外发生时易于进出和疏散Close to telephon

8、es 利于电话通讯No communication blindspot 无通讯盲区12应急应急装备和设施装备和设施13应急应急装备和设施装备和设施FCC and Alarm System 消防指挥中心消防指挥中心及及火灾报警系统火灾报警系统 Ensure FCC response time and system functionality 确保消防指挥中心响应时间和系统运作Must put in AUTO mode, manual mode is prohibited 必须设定为自动模式,严禁手动模式Emergency Communication System应急通信系统应急通信系统Test

9、and ensure the devices functionality such as walkie-talkie, UPS or fax machine etc测试并确保如对讲机,不间断电源或传真机等设备的运作正常 Public Address System 公共广播系统公共广播系统Test and ensure the system and speaker functionality 测试并确保系统和扬声器运作正常14 ERT Equipment 应急响应小组设备应急响应小组设备ERT Bag and trolley Check the provision 应急包和手推车 - 检查Bre

10、athing Apparatus Check the apparatus condition 呼吸器-检查仪器状态Fire Extinguisher test and ensure its functionality 灭火器 - 测试并确保其运作 Water 水水Check water supply source & water tank and ensure the pumping system functionality 检查供水源及水箱，并确保抽水系统运作应急应急装备和设施装备和设施156.Elevator Homing 电梯电梯自动自动归位归位 Test the lift homing

11、 interfacing functionality 测试电梯自动归位的接口运作7.Emergency Light, Flashlight and Exit Sign 应急灯、手电筒及出口指示牌应急灯、手电筒及出口指示牌 Test and ensure the battery and E.light functionality 电池测试和确保应急灯运作8.Smoke Control and Fire Compartmentation 烟气控制及防火分隔烟气控制及防火分隔 Test and ensure the smoke exhaust, staircase pressurization sy

12、stem functionality 测试并确保排烟，楼梯加压系统的运作 Test and ensure the fire shutter functionality 测试并确保防火卷帘的运作应急应急装备和设施装备和设施169. Fire Exits 消防通道消防通道Check the push bar and door condition检查推杆和门之状态 Prevent any obstruction 防止任何堵塞10. Assembly Point 集合点集合点 Ensure the assembly point can meet basis requirement 确保集合点能符合需求

13、 Emergency Vehicle Access (EVA) 紧急车辆通道紧急车辆通道Prevent obstruction of EVA for fire engine entering 避免堵塞消防车进入应急应急装备和设施装备和设施17应急程序应急程序18应急程序应急程序Fire Alarm Activation火警信号启动火警信号启动 FCCFire Alarm signal/ code Receipt 消防指挥中心消防指挥中心收到火警收到火警信号信号/ /代码代码ERTEvaluation of Emergency Situation应急响应小应急响应小組組评估紧急情况评估紧急情况I

14、f Real FireCode 2如如确实确实火灾火灾二級二級火警火警 Code 1 一一级火警级火警ERTExecute Evacuation Order应急响应小应急响应小組組执行疏散令执行疏散令FCCEvacuation Announcement 消防指挥中心消防指挥中心疏散广播疏散广播Code 3三級三級火警火警Gathering in Assembly Area齐集于齐集于集合点集合点Confirming the Building is Clear 确认该楼宇确认该楼宇已查已查清清19Fire Emergency Code消防应急信号消防应急信号 Three (3) Emergenc

15、y Codes 三种火灾信号三种火灾信号: : Code 1 一一级火警级火警Fire alarm has been raised; 警报已经启动Action to be taken 将采取的行动将采取的行动: :Fire ERT should proceed to the scene for enquiry. 应急响应小组应赶往现场调查 20Fire Emergency Code消防应急信号消防应急信号 Code 2 二二级火警级火警Fire discovered by staff; 员工发现火情;ERT confirm of real fire after investigation 应急

16、响应小组调查后并确认真火;Manual call point was activated 手动火灾报警器启动;Action to be taken 将采取的行动将采取的行动:Should report to the Telephone Operator/ Security Control 员工向总机接线员或保安部控制室报告火情21Fire Emergency Code 消防应急信号消防应急信号 Code 3 三級三級火警火警Potential danger has been discovered & people must leave immediately; 说明已确认潜在危险,人员必须马上

17、撤离;Action to be taken 将采取的行动将采取的行动:-Evacuation must be ordered 必须下达“疏散”命令 Continuous public announcement广播系统将连续地播出疏散通告 22主要活动主要活动一一级火警级火警启动启动 30秒内在火警控制面板上对火警进行确认秒内在火警控制面板上对火警进行确认 （是（是/否）否）ERTERT发发出一出一级火警信号级火警信号( (最长最长4 4分钟分钟限限时时ERTERT进进行行调调查查) )ERTERT携带适当的灭火器材赶赴火警现场调查携带适当的灭火器材赶赴火警现场调查 是否是否真真正起火正起火?

18、? （是（是/ /否）否）否否:重置系統回正常模式重置系統回正常模式 (4分钟分钟限限时时內重置內重置系统系统)完成火警记录或火灾意外报告完成火警记录或火灾意外报告 是：是：ERT尝试扑救尝试扑救 在在调调查時限內成功查時限內成功扑扑灭火灭火灾灾（是（是/ /否否) )否：否：ERT ERT 组组长长作根据实际情况作根据实际情况決定決定启动启动二二級級或或三級三級号号 2 2号或号或3 3号火警启动号火警启动否是4分钟开始 否是否是MAJOR ACTIVITIESCODE 1CODE 1: upon any activation of smoke detector, heat detector

19、, Clean agent system, kitchen suppression system, etc.Acknowledge alarm on the FA panel within 30 second? (Yes/No)Send Code 1 alert message to ERT (max 4 min investigation time starts)ERT Proceed to the scene and investigate with appropriate fire fighting equipmentIs it a Real Fire? (Yes/No)If No: R

20、eset the system back to normal within 4 min after Code 1 activatedPrepare fire alarm log or fire incident report. If Yes: ERT attempt to put out the fireManage to put up the fire? (Yes/No)If No: ERT leader to make decision to raise CODE 2 or CODE 3 based on actual situation.CODE 2 or CODE 3 Activate

21、dNoYes4 mins startsNoYesNoYes24Fire Alarm is activated by 火警信号启动来源于火警信号启动来源于 : :Smoke detector or heat detector 烟感或温感的启动Interface systems, e.g. fire pump, flow switch etc. 联动系统，如消防泵、水流开关等的启动Kitchen suppression system 厨房灭火系统的启动Clean agent system 清洁灭火剂系统的启动Code 1 Summary 一一级火警级火警总结总结25Fire Command Cen

22、ter (FCC) 消防指挥中心消防指挥中心 Must acknowledge the fire alarm in 30 second upon activation 在火警启动后的30秒内必须完成确认 Initiate Code 1 启动一级火警 Evaluation of Emergency Situation 评估评估紧急情况紧急情况ERT leader assess the seriousness of the situation within 4 min. 应急响应小组组长在4分钟内评估局势的严重性If there is a “Real Fire”, initiate Code 2

23、or Code 3 如果发生“真火”，启动二级或三级火警Code 1 Summary 一一级火警级火警总结总结26主要活动主要活动二二级火警级火警ERTERT组长将组长将一一级火警信级火警信息息提升至提升至二二级火警信级火警信息息 ERT继续对继续对火火灾进灾进行扑救行扑救5分钟开始否是二级火警启动二级火警启动:发现火情的人员必须立即启动最近发现火情的人员必须立即启动最近的手动火灾报警器或向总机接綫员报警的手动火灾报警器或向总机接綫员报警 向向ERT及包括及包括CMT在内的所有员工发出二级火警在内的所有员工发出二级火警信息。通知消防队。按照信息。通知消防队。按照SOP 回覆客人的询问回覆客人的

24、询问 消防消防管理管理员协助进员协助进行局部行局部疏散。疏散。向向FCC汇报疏散汇报疏散情况情况ERT携帶携帶适当的灭火适当的灭火器材器材赶赶赴赴现场灭现场灭火火启动启动CMT,CMT成成员员前往前往FCC或或指挥指挥中心中心并与并与ERT組組长保持通讯长保持通讯火势已受控制火势已受控制 （是（是/否）否）是是 : :重置系统重置系统回正常模式回正常模式 完成火完成火灾灾意外報告意外報告三級三級火警信号已启动火警信号已启动及及下达全体疏散指令下达全体疏散指令MAJOR ACTIVITIESCODE 2CODE 2 raised from CODE 1 by ERT LeaderERT cont

25、inue to fight the fire.5 mins startsNoYesCODE 2 raised directly from: manual break glass activation or telephone reportingSend Code 2 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryERT proceed to the scene and investigate with appropriate fire fighting equipmentFire warde

26、ns facilitate the partial evacuation. Report to FCC the evacuation status.CMT activated: proceed to FCC or command post and communicate with ERT leaderFire under control? (Yes/No)If Yes: Reset the system back to normal within 5 min after Code 2 activatedPrepare fire alarm log or fire incident report

27、.CODE 3 activated & full evacuation declared28Code 2 raised from Code 1 by ERT leader 应急响应小组组长应急响应小组组长将一将一级火警信号提升至级火警信号提升至二二级火警信号级火警信号Action to be taken 将采取的行动:-Send Code 2 to all staff including ERT & CMT and report to Fire Department; 发送二级火警信号予所有员工,包括应急响应小组,危机管理小组和报告消防队;Partial evacuation maybe re

28、quired 也许需要局部疏散;ERT try to fight the fire or rescue people if situation is adequate 如果情况容许,应急响应小组可尝试救火或救人Code 2 Summary 二二级火警级火警总结总结29主要活动主要活动三三级火警级火警三級三級火警信火警信息息启动启动: :由由火警火警一一级或级或二二级级提升提升 在必要时下达全体疏散指令在必要时下达全体疏散指令,通知通知CMT,FCC,保安保安部操作员及总机接部操作员及总机接线线员员 向向ERTERT及包括及包括CMTCMT在內的在內的所有员工发所有员工发出出三級三級火警火警信信

29、息息, ,通知消防队。按照通知消防队。按照SOP 回覆客人的询问回覆客人的询问 消防管理员协助进行全体疏散消防管理员协助进行全体疏散,在自己疏散前向在自己疏散前向FCC汇汇报疏散情况报疏散情况 ERT撤离并在消防队到达后向他们撤离并在消防队到达后向他们汇汇报情况报情况 CMT 接管指挥权并按照危机管理程序应变接管指挥权并按照危机管理程序应变MAJOR ACTIVITIESCODE 3CODE 3 activated: can be raised from CODE 1 or CODE 2Declare full evacuation. Inform CMT, FCC, Security Ope

30、rator and Telephone OperatorSend Code 3 to all staff incl. ERT & CMT. Report to Fire dept. Respond to guest enquiryFire wardens facilitate the full evacuation. Report to FCC the evacuation status.ERT Evacuate and report to Fireman after their arrival.CMT take over the command and respond according t

31、o the Crisis Management Procedures.31Where situation is danger, ERT must leave immediately 应急响应小应急响应小組組必须立即离开危险必须立即离开危险位置位置Initiate Code 3 for full evacuation 启动三級火警进行全体疏散 Action to be taken 将采取的行动:-Notify “Crisis Management Team” 通知“危机管理小组”;Broadcast the evacuation announcement 广播“疏散”命令;Fire warden

32、 assist occupant to escape 消防管理员协助客人逃生;ERT report to Fire Department upon their arrival 应急响应小组于消防队抵达之后进行报告Code 3 Summary 三三级火警级火警总结总结32All escaped occupant gather in the assembly area 所有撤离人员聚集在集合点Counting the occupant number 点算人数Confirming the Building is Clear by “Sweep” and “Roll-call” system 经“点名

33、” 确认建筑物內已查清Dismiss until Fire Department confirmation 直至消防队确认才解散 Assembly Area & Clear Building 集合点集合点及及查清建筑物查清建筑物33 34消防演习消防演习 Requirement was outlined in Corporate Policy CE-F14 要求概述要求概述于集团政策编号于集团政策编号CE-F14CE-F14 . to conduct regular fire drills as below: 酒店必须举行以下所概述的消防演习酒店必须举行以下所概述的消防演习: :- -3 Ty

34、pes of Fire Drill 三种消防演习三种消防演习:-:-vType 1 - Random Fire Drill 第一类 - 随机消防演习vType 2 - Fire System Drill第二类 消防系统演习vType 3 - Evacuation Drill 第三类 疏散演习 35Type 1 - Random Fire Drill 第一类第一类 - - 随机消防演习随机消防演习Practice 演练内容：ERT Response to fire alarm (Code 1) 应急响应小組对火警的响应(一级火警信号)People involved 参与人员: FLSM 消防生命

35、安全经理ERT 应急响应小組 Security Control 保安控制室Telephone Operator 总机接线员Frequency 演习频率： Monthly - once for each shift 每月-每轮班各一次Record to be analyzed and kept for one year 对相关记录须进行分析并保存一年消防演习消防演习 36Type 2 - Fire System Drill 第二类 消防系统演习Practice 演练内容： Response to fire alarm and discovery火警的响应以及火情的发现 (二级火警信号）Peopl

36、e involved 参与人员:FLSM 消防生命安全经理ERT, Security Control 应急响应小組,保安控制室Telephone Operator 总机接线员Crisis Management Team 危机管理小组Director of Security 保安部总监Other staff as outlined in Code 2 procedures of fire二級火警程序中所提到的其他员工Affect on Guest 宾客影响程度: Audio/visual signals from speakers and alarm bells广播及警铃会发出声音 / 可视信号

37、Evacuation is not required 这类演习不要求进行人员的疏散 消防演习消防演习 37Type 2 - Fire System Drill (Cont) 第二类 消防系统习( (继续继续) ): :Frequency 演习频率: Minimum Quarterly 至少每季度一次Local Fire Authorities can be invited to act as advisers and/or observers 可邀请当地的消防部门作为指导员或观察员参与演习Records to be analyzed and improvements incorporated

38、for future tests 应对相关记录进行分析并在以后的演习中落实改善措施Records to be kept for 2 years 有关记录须保存2年 消防演习消防演习38Type 3 - Fire System Drill 第三类 疏散演习Practice 演练内容 :在三級火警信号启动时的消防应急响应以及疏散程序。People involved 参与人员: FLSM & ERT 消防生命安全经理,应急响应小組,Security Control 保安控制室Telephone Operator 总机接线员Crisis Management Team 危机管理小组Director of Security 保安部总监Other staff as outlined in Code 3 procedures office 在三級火警程序中所提到的其他员工消防演习消防演习39Type 3 - Fire System Drill (Cont) 第三三类 疏散演习疏散演习(