版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
WorkplaceEnglish10-ExpressingApologies目录TheimportanceofapologyThetimingandOccasionofApologyTheexpressionofontologyTipsandprecautionsforapologizing目录AccepttopologyandresponsemethodsThepracticalapplicationofapologyintheworkplace01Theimportanceofapology
MaintaininginterpersonalrelationshipsApologizinghelpstorepairdamagedrelationshipsbyacknowledgingmissesandexpressingreturnsItdemonstratesawillingnesstotakeresponsibilityforone'sactions,whichcanfostertrustandrespectamongcollegesApologizingcanalsopreventconflictsfromescalatingandfacilitateresolutionItdemonstratesacommitmenttopersonalgrowthandimprovementByadmittingfaultandapologizing,individualscangaintherespectandtrustoftheircollegesApologizingshowshumilityandawillingnesstolearnfrommisses,whichcanenhanceone'spersonalimageEnhancepersonalimageApologizingcanhelptoimproveteamdynamicsbyaddressingandaddressingissuesthatmaybecausingtensionorconflictItcanfosterasenseofunityandcooperationamongteammembersByapologizing,individualscandemonstratetheircommitmenttothesuccessoftheteamandresourceotherstodothesamePromoteteamcollaboration02ThetimingandOccasionofApologyAccuratelysendinganincorrectfileorreporttoacollegeorclientMakingamistakeinapresentationormeetingthataffectstheoutcomeorprogressofaprojectFailingtomeetadeadlineorcommitment,resultingininconvenienceordelayforothersErrorsoccurringduringworkUsinginappropriatelanguageortonethatoffersacollegeorclientInterruptingsomeoneduringaconversationormeeting,causingthemtofeeldistractedDisplayingbehaviorthatisconsideredunprofessionalorinappropriateintheworkplace,suchasArrivinglateorLeavingearlywithoutexplanationOfferingotherswithwordsoractionsNeedingtocancelorrescheduleameetingorappointmentatthelastminuteduetounforeseencircumstancesAskingforcontingencywhenunabletocompleteataskorprojectaspromised,explainingthereasonsforthedelayorfailureRecognizingandadaptingforanypreviousmisunderstandingsorconflictswithacollege,expressingadesiretoresolvetheissueandmoveforwardpositivityUnabletofulfillcommitmentsorrequestforgiveness03TheexpressionofontologyOralontologyVerbalizingregisterUsingphrasessuchas"I'msorry,""Iapologize,"or"Iregistertoinformyou"tocommunicateremorseRecognizingthemistakeExplicitlystatingwhatwentwrongandtakingownershipoftheerrorExplainingthesituationProvidingcontextoranexplanationforthemistake,withoutdiscussingorjustifyingitOfferingtomakeamendsSuggestingsolutionsorreminderstoaddresstheissueandpreventitfromhappeningagainStartingtheletteroremailwithaclearanddirectattitude,understandingtherecipient'sfeelingsOpeningwithanattitudeDetailingthespecificmissoroverlapthatoccurredDescribingtheerrorRecognizingpersonalororganizationalresponsibilityfortheerrorAcceptingresponsibilityDescribingstepsthatwillbetakentorectifythesituationandpreventfutureoccurrencesOutliningcorrectiveactionsWrittenontologyTakingactionDemonstratingacommitmenttomakingthingsrightthroughfollowingupactionsandbehaviorsthatalignwiththeontologyBodylanguageCommunicatingremorsethroughnon-verbalcuressuchasasinglefactualexpression,eyecontact,andasubmissionpostToneofvoiceUsingaquestionnaireandrelevanttoneofvoicetosurveyarchaeologicalsentimentsGesturesEmployingGesturessuchasahandshake,hub,ornodtoexpressregisterandadesiretoreconcileNonverbalapology04TipsandprecautionsforapologizingAvoidingsounddefenseormakingexceptions,whichcanclarifytheontologyUseapolicyandobservabletoneofvoicetoreceivesentimentMaintaineyecontactandaseriesFacialexpressiontodemonstrategenuinenessSinceattributeandsingletoneUseclearanddirectlanguagetoapologize,suchas"I'msorry"or"Iapologize"UnderstandyourmistakeorbehaviorandtakeresponsibilityforitAvoidingblindingothersormakingexceptions,asthiscandetractfromtheontologyExplicitlyexpressAPIsandtakeresponsibilityIdentifytherootcauseoftheproblemandproposespecificsolutionstoaddressitAskforfeedbackandsuggestionsonhowtoimprovetoshowthatyouvaluetheotherperson'sinputDiscussionshowyouplantopreventsimilarissuesfromoccurringinthefutureProposeimmediatemeasurestoavoidrepeatingthesamemisses05AccepttopologyandresponsemethodsShowemotionCommunicatethatyouunderstandthesituationandthereasonsbehindthemistakeAcceptthetopologyExplicitlystatethatyouacceptthetopologyandarewillingtomoveforwardUnderstandtheontologyThankthepersonforapologizingandexpressthatyouapprovetheirrecognitionofthemistakeExpressunderstandingandacceptontology123ProvidespecificandactionablesuggestionsonhowtoavoidsimilarmissesinthefutureOfferconstructivefeedbackWorktogethertoidentifypotentialsolutionsandimprovementsthatcanbemadeCollaborateonsolutionsEmphasistheimportanceoflearningfrommissesandusingthemasopportunitiesforgrowthEnhancelearningfrommissesProvidesuggestionsandworktogethertoimprove03EncouragepositiveactionMotivatethepersontotakepositivestepsforwardandturnthemissintoavaluablelearningexperience01ExpressconfidenceinthepersonCommunicateyourbeliefintheperson'sabilitytoovercomethemistakeandimprove02OffersupportLetthepersonknowthatyouareavailabletoprovideassistanceandsupportasneededGiveendowmentandboostconfidence06ThepracticalapplicationofapologyintheworkplaceApologizingformisunderstandingsWhenamiscommunicationormisunderstandingoccurswithacollege,itisimportanttoacknowledgetheissueandapologizeforanyfusionorincidencecausedApologizingforinterruptionsInthefastpacedworkenvironment,interruptionsareboundtohappenItiscurriculumtoapologizeforanyinterruptionsandensurethecollegethatyouvaluetheirtimeApologizingformissesIfyoumakeamissthataffectsacollege,soasmissingadeadlineoroverlookinganimportantdetail,itiscrucialtoownuptotheerrorandapologizeSincerelyApologieswhencommunicatingwithcollegesRecognizingtheerrorWhenreportingaworkerrortoaleader,itisessentialtoacknowledgethemissandtakeresponsibilityforit.ApologizeforanyinconvenienceornegativeimpacttheerrormayhavecausedExplainingthesituationProvideaclearandconsensusexplanationofthesituation,includingthecirclesthatledtotheerrorandanystepstakentocorrectit.ThishelpstheleaderunderstandthecontextandyoureffortstoresolvetheissueOfferingsolutionsAlongwithapologizing,itishelpfultosuggestpotentialsolutionsorcoursesofactiontoaddresstheproblemThisdemonstratesyourcommitmenttocorrectingthesituationandpreventingsimilarerrorsinthefutureApologi
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2024年中小学教师个人述职报告
- 2024年业务员的辞职报告(集合15篇)
- 年度温室气体市场分析及竞争策略分析报告
- 2024年中学体育教学工作总结15篇
- 2023年超二代微通道板项目风险分析及评价报告
- 2023年动物原药项目风险评价报告
- 科目一《基金法律法规、职业道德与业务规范》真题一附有答案
- 2023年光通信电缆项目安全评价报告
- 2023年运载火箭电源系统项目风险评价报告
- 2024-2034年中国安检设备市场研究及投资前景预测报告
- 在职(同等学力)考研西医综合内科学历年真题试卷汇编7题后含答
- 网络安全渗透测试PPT完整全套教学课件
- 2019年ISO45001-2018职业健康安全管理体系相关方需求和期望分析表及内外部环境识别控制表
- 蒂芬巴赫公司电液控制系统维护手册
- 逻辑学导论学习通课后章节答案期末考试题库2023年
- 专项公益基金设立协议书
- 小学英语-Unit5 whose dog is it教学设计学情分析教材分析课后反思
- 2023年海南省大学生志愿服务中西部计划招募166人笔试备考试题及答案解析
- 闪闪的红星读书笔记
- 中央音乐学院全面公开招聘(北京)模拟预测(共500题)笔试参考题库+答案详解
- 课程设计-频率测量仪设计
评论
0/150
提交评论