商务英语视听说1-16单元.docx

商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily. Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you havent done your homework.Part II Language FocusName: CaiNing Personality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years financial industry experience with several companies; two years experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1 Reasons for joining the companyIt is one of the leading international consultant corporations which came to China after China entered WTO.Working in this company would give him the best chance to use what he has learned at university.Relevant work experienceHe was involved in a factory restoration in Nanjing.QuestionsAre there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Result of the interviewChen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager 2) Five 3) Brand Manager 4) biscuits 5) Business Administration 6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewers questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit “I have no weakness”.6. Too much emphasis on travel. Scripts Unit 2 Part I Listening and SpeakingTask 1 1) I havent seen you for years.2) What do you do now?3) Im in the Research and Development Department.4) I knew youd do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 2 1) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2.Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2. NamesLikesDislikesJeromemaking a lot more money; having lots of independence in doing thingsfeeling tired sometimesRobinhaving been to a lot of placestoo much traveling; having very little time tospend with his familyColingood salary and benefitsnoisy work environment; seldom having theopportunity to go outFranknew challenges; a lot of experienceJanetmeeting a lot of new & interesting peopleoften having dinner parties in the evening; having little time with her family and babyUnit 3 Part I Warm-up1) ensure smooth business communication 2) the purpose of your call 3) all the documents youll need 4) schedule a specific time 5) all distractions.6) confirm that you have understood each point. 7) interruptions. 8) strong accent. 9) you sound polite and agreeable. 10) the optional choice method, 11) lengthy calls. 12) smile while you are talking. Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. Its urgent.Taken by: RoyPart III Viewing & SpeakingVideo 11.F F T T F2. Message 1) Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I wont be able to get to your company early on Saturday because of the rail strike. I probably wont arrive until that afternoon.Video 2 1.1)A 2)C 3)C 4)C 5)B 6)C2.1)“Hold on, please. Ill connect you.”2)“Im afraid youve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Millers extension, please?”4)“Im very sorry, I didnt notice that. Ill put you through right now. Please wait a minute.”5)“Its me againMs. Mandel. Im still having trouble getting through to Henry Miller Can you help?”6)“Oh, Im terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, Id like to call the meeting to order.* First of all, lets discuss2Informal*OK, everyone is here*So, why dont we start with3Informal* Right, you know why we are here.* Maybe we should do it like this4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to5Informal*Right, lets get down to business* I suggest we deal with that6Formal*Well, gentleman, its a pleasure to be here today*Id like to start withTask 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder. 3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T F Video 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1 C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitors name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. Its duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F 2. T 3.F 4.F 5.F6.F 7.T 8.F 9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first 4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in 10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1 B A D E CVideo 2The things that Joan Copper does badlyShe doesnt consider the audienceShe doesnthave clear objectivesHer presentation isnt well-preparedThere isnt a clear structure (beginning, body, end)she doesnt speak clearlyshe doesnt speak at the right speedshe doesnt maintain eye contact with the audienceshe doesnt appear confident and positivethe visual aids arent clear and helpfulshe doesnt use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller 2.people-friendly 3.arm movement 4.heavier 5.its controller6.at will 7.total control 8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy mode On a special offerPart II Viewing and SpeakingTask 11.Price 2.discount 3.after-sales service 3.money-back guarantee 4.delivery 5.warrantyTask 21.$2200 2.three years 3.22 4.20 5.free for three years,$150/year after three years 6.within three weeks 7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat 2.went up 3.rose reached a peak 4.up down droppedTask 2The growth trendmore than 37%the persistent high priceRMB48 millionaccounted for40.6%domestic routesRMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast 6.developedVideo 2Task 1A B D F GTask 21.annual fit3.total output of washing machines4.market share of refrigeratorsUnit 91.Listening and SpeakingTask 1F F T F F TTask 2new reputation world leaders laddiess clubs 835 latest2.Viewing and SpeakingVideo 1Task C B C A CVideo 2TaskA C B A BUnit 101.Listening and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation processclassified general inquiries quotations for certain articles packing conditions specific inquiries regular customers generated representativeTask 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CIF.4)He looks forward to the supplier”s offer.2.Viewing and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskC A C B CUnit 111.Listening and SpeakingTask 1firm order acceptance terms and conditions terms of payment bind abide byterminate arbitrationTask2B C A B2.Viewing and SpeakingVideo 1have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bankwhen the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7confirming bankVideo 1task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary 18.2006 beneficiarys 15 days Unit 13Listening and speakingTask 1:Competitive price get to the market marketing channels end usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1 task:Part of our workshop 10 days a backing of orders full capacityInstalled September 20th guarantee wont be complete onward transportThe last possible dateVideo 2 task:T F F T F Unit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distribution Almost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him backComplaint 2:Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30Video 1 task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claim immediately your cooperationVideo 2 task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in