杜邦的stop管理体系-每份资料仅需8分钱-STOP正面交谈提示.doc

1Reactions of People人员的反应l Can you stop for a minute and tell me about the job youre dong?可不可以耽误你一分钟的时间?请告诉我你正在进行的工作是什么？l What personal protective equipment is required for the job? Is it always available? Is it in good condition? Have you received training in using this personal protective equipment?在你的工作上需要哪些个人防护装备？是不是每次都有个人防护装备供你使用？装备的状况良好吗？你是否接受过使用个人防护装备的训练？l What other position could you be in that would make this job safer?你是否可以换到其它的工作位置，使得这项工作能进行得更安全？l How could you or someone else get hurt under these circumstances?在这些状况下，你或其他人可能会如何地受到伤害？l What could happen if?如果一旦可能会发生什么事？l How can this job be done more safely?你如何能使这项工作更安全？2Persona Protective Equipment个人防护设备l What are some potential safety risks on this job?在这个工作上有哪些安全上潜在的危险？l What are you wearing to protect yourself from possible hazards?你穿了哪些可以保护你不受潜在危险伤害的衣物？l What personal protective equipment is available to protect you from these hazards?公司备有哪些个人防护装备可以保护你不受到这些伤害？l What is the difference between the clothing you wear off the job (for example, your own shoes) and the required personal protective equipment for this job (safely shoes)?在你不上工时穿着的衣物（例如自己的鞋子）和在上工时穿着的个人防护装备（如安全鞋）有何不同？l What some of the common causes are of injures on this type of job?在这一类型的工作上有哪些常见原因会导致伤害？l How can you keep from injuring yourself on this job?如何能避免在工作上受到伤害？l What parts of your body do you think need protection against the risks involved in you job?你认为，要避免在工作上受到伤害，你身体的哪些部位需要采取防护措施？l What types of personal protective equipment are required for your job?在你工作时，需要哪些种类的个人防护装备？l What training did you receive in the care and use of the personal protective equipment required for your job?关于你工作上规定的个人防护装备，你曾接受哪些维护与使用上的训练?l Is the required personal protective equipment correct for the job?规定的个人防护装备是否适用于你的工作？l How do you know the personal protective equipment is in good condition?你如何知道个人防护装备处于良好的状况？l Is the personal protective equipment used properly? What training is required?个人防护装备使用的方法是否正确？需要哪些训练？l Does the personal protective equipment fit properly? How often do you fit-test?个人防护装备是否合身？你多久会试穿一次？l How do you feel about wearing personal protective equipment now that weve talked?关于我们现在讨论的个人防护装备，你对于它的穿戴有何看法？l What other jobs do you do that require personal protective equipment?你还有哪些工作需要穿着个人防护装备？3Position of people人员的位置l What are the most serious potential injury causes in your area of responsibility?在你的责任区中，有哪些最严重的潜在伤害原因？l What ergonomic risk factors exist in your area?在你的责任区中，有哪些人体工学方面的危险？l What changes have been made in your area to reduce the risk of cumulative trauma disorders?在你的责任区里，曾采取哪些修正措施以减少累积伤害症状的奉献？l What do you need to remember about talking with people?在与人交谈时，你应该记住哪些事项？l What should you do when you observe a person in a position that can cause an injury? (Talk with the person until he or she understands why the unsafe act is hazardous; listen; giving the person a chance to tell you what the hazards are.)当你观察到某人的姿势可能导致伤害时，你应该采取什么行动？（与该员工交谈，知道他或她了解为什么不安全的行为有危险为止；聆听，让他或她有机会告诉你有哪些危险）l What are the best ways to prevent the unsafe acts that cause injuries in you area?要避免在你的责任区中发生会导致伤害的不安全行为，最好的办法是什么？l Could anything unexpected happen that might injure you or someone else? What？是否有意外的事发生，可能导致你或他人受伤？例如什么事？l What motions do you repeat over and over in your job?你在工作上有哪些会一直使用重复的动作？l How could you do this job more safely?如何能使工作更安全？l How often do you stand or sit in one position for a long time?你保持相同的坐姿或站姿多久？l What other position could you be in to do your job?你在工作时还可能有哪些姿势？l What is potentially unsafe about the position you are in?你的姿势有哪些潜在的危险？l What equipment could you use to make your job safer? Is it available? Do you know how to use it?你可以用哪些设备来使工作更安全？公司是否有提供这种设备？你是否知道如何使用这种设备？l How might someone else have been injured as a result of the position you were in?你的姿势如何可能导致他人受伤？l How often must you do your work in places that are awkward, hazardous, elevated, and congested and so on?你是否常在不自然、危险、高处、拥挤等等地方工作？l What can you do to protect yourself and others from injury under these conditions?在这些状况下，你如何保护自己与他人不至受伤？4Tools and Equipment工具和设备l How could using these tools or this equipment have the potential to be hazardous?使用这些工具或这种设备为什么会导致危险？l How often do you use this piece of equipment?你多常使用这种设备？l Is the equipment right for the job? Is it in safe condition? Are you using it correctly?这种设备是否适合这项工作？它是否处于良好的状况？你的使用方法是否正确？l What do you check before you use this equipment?你在使用这种设备前是否会检查它？l What equipment would enable you to perform this job more safely? Is it available? Do you know how to use it?哪一种设备可以使安全执行这项工作？是否有提供这种设备？你是否知道如何使用这种设备？l When you are doing a job, do you check above you to be sure there is nothing that could cause harm to you or others?当你在做一件工作使，你是否会检查你的头顶，以确定没有东西会伤害到你或其他人？l What precautions could you take to protect people below you?你可以采取什么措施来保护位于你下方的人？l Is there anything inside this equipment or place that unexpectedly hurt you or others?这种设备里面是否有什么东西可能会突然地伤害到你或他人？l Could anything behind you unexpectedly injure you?你的后方是否有东西可能突然地伤害到你？l Do you listen for unusual sounds? Do you smell for unfamiliar or unusual odors?你是否会听听看有没有不寻常的声响？你是否会闻闻是否有不熟悉或不寻常的气味？l Did you touch something that was unusually hot, cold, or wet?你是否有碰到特别冷、热、或湿的东西？l Do people in my area see the same problem I see?你责任区里的员工是否有看到我所观察到的问题？l Do they reinforce safe work practices among one another?他们是否彼此相互加强安全作业事务？5.Procedures and Orderliness程序和整理l What serious unsafe act could be committed in your area because of inadequate procedures?在你的责任区中，因为不适合的程序可能会造成什么样的不安全行为？l What skills can you use to determine whether procedures are adequate, known and understood, and follower?Decide to pay attention to how employees are following procedures. Stop near enough to observe them as they do the job paying special attention to job and safety procedures. Act to talk with them about procedures, especially with regard to whether they are known and understood. Report using a Safety Observation Card.你可以使用哪些技巧来确认作业程序是否适合，且被员工知道、了解并遵守？决定要注意员工如何遵守程序。停止在够靠近的地点止步。观察员工如何进行工作，并特别注意工作的进行与安全程序。行动与他们讨论程序，特别注意他们是否知道并了解。报告利用安全观察卡来完成报告。l What steps would you take to make the procedures adequate?你会采取什么步骤，使程序更适当？l What unsafe acts in your area do you think resulted from problems with procedures? With orderliness？在你的责任区内，你认为哪些不安全行为是由程序上的问题所引起？哪些是秩序上的问题所引起？l What examples can you give of the way orderliness reflects safety standards?你能举出什么例子来说明秩序反映出安全标准。l How do you deal with disorderliness in your area? Does your approach work on a long-term basis?你是怎样处理你区域的混乱？你的工作方式趋于长期性吗？l How do you ensure that procedures are followed? What kind of follow-up checks do you use?你是怎样确定程序被遵循？你使用那种追踪方式？l What do you do to ensure that changes in procedures are know and followed?你会做些什么来确定程序的改变已被知道并遵守？l How do you encourage people in your area to assume responsibility for procedures and orderliness?你如何鼓励你责任区内的人员来负担起有关规则与程序的责任？l What safety rules and procedures do you need to remember before you begin this job?在你开始这项工作前，你需要记得哪些安全规则与程序？l What hazards are not covered in the rules and procedures?这些规则与程序并未包含哪些危险？l What additional procedures do you think are needed to protect you and others in this area?你认为需要哪些其它的程序，以保护你自己及这区域内的其他人？l How did you learn the procedures? Do you think the training was adequate?你怎样学习这个程序？你认为这个培训是合适的吗？l How do you learn about changes in procedures? Do you think the approach is a good one?当程序由变动时，你是如何学习的？你认为这是一个好