philips流程管理

Excellence On Line A completely integrated on-line tool for driving improvement Frank Coolen, Philips Intellectual Property & Standards March 2006 Philips Intellectual Property & Standards 2 Author: Frank Coolen PHILIPS Royal Philips Electronics is one of the worlds biggest electronics companies and Europes largest with sales of about 30 billion 160.000 employees worldwide Present in more than 60 countries Philips Intellectual Property & Standards 3 Author: Frank Coolen IP&S within Philips Board of Management CTO A. Huijser President G. Kleisterlee President G. Kleisterlee Intellectual Property & Standards R. Peters Intellectual Property & Standards R. Peters Philips Intellectual Property & Standards 4 Author: Frank Coolen R&D Philips Intellectual Economy Innovations Products to Market Revenues Technology licensing IPR licensing Return on investments Asset deals Philips Intellectual Property & Standards 5 Author: Frank Coolen Scope of IP&S is Intellectual Property Patents Trademarks Designs Domain Names Copyrights Standards Technology Philips Intellectual Property & Standards 6 Author: Frank Coolen The Mission of IP&S To create a strong IPR portfolio for Philips and generate maximum value out of this IPR portfolio To determine the third party IP needs of the PDs and seek to provide these at favourable terms To counsel businesses in IP matters to serve Philips interests To set the technical standards alone or in co-operation with third parties in selected technology areas with the aim to create business opportunities supported by strong IP positions Philips Intellectual Property & Standards 7 Author: Frank Coolen Current IPR portfolio 115,000 patents based on 22,000 inventions approx. 2,600 new filings per year 26,000 trademarks 15,000 designs 1,600 domain names Philips Intellectual Property & Standards 8 Author: Frank Coolen IP&S Global presence Bothell Cleveland Briarcliff Redhill Eindhoven (3x) Aachen Beiijng Seoul Tokyo Shanghai Taipei Hong Kong Jakarta Singapore Bangalore Mumbai Vienna Paris Madrid Sao PaoloSan Jos Buenos Aires Mexico Shenzhen Philips Intellectual Property & Standards 9 Author: Frank Coolen Philips Business Excellence Philips Intellectual Property & Standards 10 Author: Frank Coolen The PBE Plan A process mapping tool Sharing processes throughout IP&S worldwide An action tracking tool All IP&S actions Re-introduction of the Business Balanced Scorecard (BBS) A one-stop-shop for Business Excellence within IP&S. Philips Intellectual Property & Standards 11 Author: Frank Coolen IP&S chose for “Excellence On Line” Philips has some good tools, like BBS Online, but not a fully integrated solution for processes, BBSs, KPIs and actions (January 2004) Control-ES from Nimbus Partners Ltd. provided an integrated solution for processes, BBSs, KPIs and actions (January 2004) After a pilot of 2 months EOL went live in April 2004 Since December 2005 the Philips IP&S business processes, BBSs, KPIs and Actions are integrated in one single tool Philips Intellectual Property & Standards 12 Author: Frank Coolen What? Our way of working How? Measurement is needed To improve we will define improvement actions Continuous Improvement Processes Actions KPI, BBS Philips Intellectual Property & Standards 13 Author: Frank Coolen Content of EOL Process Management Action Management Processes KPI, BBSActions Fully integrated in EOL DWH EOL - My Page One Page Strategy Documents Document Management Links with other systems Performance Management Philips Intellectual Property & Standards 14 Author: Frank Coolen Philips Intellectual Property & Standards 15 Author: Frank Coolen Philips Intellectual Property & Standards 16 Author: Frank Coolen Philips Intellectual Property & Standards 17 Author: Frank Coolen Philips Intellectual Property & Standards 18 Author: Frank Coolen Philips Intellectual Property & Standards 19 Author: Frank Coolen Philips Intellectual Property & Standards 20 Author: Frank Coolen Philips Intellectual Property & Standards 21 Author: Frank Coolen Philips Intellectual Property & Standards 22 Author: Frank Coolen Philips Intellectual Property & Standards 23 Author: Frank Coolen Philips Intellectual Property & Standards 24 Author: Frank Coolen Philips Intellectual Property & Standards 25 Author: Frank Coolen Philips Intellectual Property & Standards 26 Author: Frank Coolen Philips Intellectual Property & Standards 27 Author: Frank Coolen Philips Intellectual Property & Standards 28 Author: Frank Coolen Philips Intellectual Property & Standards 29 Author: Frank Coolen Philips Intellectual Property & Standards 30 Author: Frank Coolen Philips Intellectual Property & Standards 31 Author: Frank Coolen Philips Intellectual Property & Standards 32 Author: Frank Coolen Philips Intellectual Property & Standards 33 Author: Frank Coolen Philips Intellectual Property & Standards 34 Author: Frank Coolen Philips Intellectual Property & Standards 35 Author: Frank Coolen Formula for success is not just implementing and configuring Control-ES The right organizational climate is needed on all levels beginning at the top (=adoption) Use EOL to drive improvement of your business process Use EOL to support Audits Use EOL to manage your process Use EOL as a single point of reference for business processes, improvement actions, Philips Intellectual Property & Standards 36 Author: Frank Coolen Next steps Optimize usage of EOL within our worldwide organization Improve the integration of Performance Management Action Management Integrated Compliance Management Internal Control Standards (Sarbanes Oxley) Philips Intellectual Property & Standards 37 Author: Frank Coolen Pros of EOL Results in short time Process Diagrams 380 Documents 150 Business Balanced Scorecards 17 Improvement Actions 60 Users worldwide 500 Tran