实用商务英语口语.ppt

1、实用商务英语口语,Initial Contact 初次接触,Section 1,Id like to make an appointment with Mr. Mason. 定约会是见面前的商定。通过约定可以避免吃闭门羹，也免得打扰别人的正常安排。事前约定还可以使双方都有所准备。时间应该明确、具体。如果发生意外事件，必须及时通知对方调整时间另订约定。,对话1,A:May I help you?我能帮什么忙吗？ B:Hello,I am Thomas Lee.Ive just from London. Id like to see Mr. Mason. 你好，我是托马斯.李。我刚从伦敦来。我想见

2、梅森先生。 A:Mr.Mason is at a meeting right now.Im his secretary,I can make an appointment for you.Could you suggest some dates? 梅森先生正在开会，我是他秘书，我可以为您约个时间，您能提供方便的日期吗？ B:I wonder if we could meet on Wednesday this week.我们可否本星期三见个面？ A:Im afraid hes fully tied up this week.Can you move it down to next week?恐

3、怕他这个星期的日程都排满了，可否挪到下周？ B：OK.Would it be possible to meet him next Monday? 好的，下周一可以和他见面吗？ A：Im not sure.He will be on business during this weekend.Maybe he wont be able to come back until Tuesday morning.Could you manage Tuesday afternoon?He is available at that time. 我不确定。他周末出差。可能要到周二早晨才能回来。周二下午行吗？他那

4、时有空的。 B：Good.I can make it anytime on that day.Shall we say 2 pm at his office? 好的。我那天什么时候都可以。下午两点在他办公室见面行吗？ A：Sure.So thats set.好的。就这样定了。,Useful Sentences,1.I can make an appointment for you. Make an appointment,意为定个约会。 Make an appointment for you,表示“为你约个时间”；也可与介词with连用，构成词组make an appointment with

5、 sb.,表示“和某人安排个约会”。 Jerry made an appointment with Sam to sign the contract.杰瑞和山姆约定时间签合同。 Make可以用fix或arrange代替，相关词组还有cancel an appointment取消约定/约会,reschedule/rearrange an appointment重新安排约定/约会，put off/postpone the appointment推迟约定/约会。 2.Im afraid hes fully tied up this week. Tie up 意为没有空闲时间，相当于not free或

6、not available，可以用booked up或occupied代替。例如：Mrs.Hawke is tied up in a meeting at the moment,but Ill ask her to call you later.霍克夫人现在正在开会，我让她过一会儿打给你。,对话2,A:Good afternoon.CUK Company.下午好，CUK 公司。 B:Hello,this is John. Im calling about the appointment with Mr. Wang for tomorrow.Something unexpected has co

7、me up.Im afraid Ill have to cancel the appointment.Im sorry about that.你好，我是约翰。是关于和王先生明天会面的事情。发生了点意外，恐怕约会得取消了。很抱歉。 A:Thats all right.Maybe we can make another arrangement.没关系，也许我们可以再安排一个时间会面。 B:It will be very kind of you to do so.Do you think this Thursday morning would suit him?非常感谢。星期四上午他有空吗？ A:I

8、m afraid theres a bit of a problem.Hes booked up on Thursday.How about Friday morning?恐怕有点问题。他周四整天排满。周五上午怎么样？ B:Friday morning I have something else to attend to.But I think I can move it around.I will reschedule it.周五上午我有点其他事情处理。不过我可以做点调整。我重新安排下时间。 A:Great.Would you please come and see him at 10 am

9、 that day? 太好了。你可以周五上午过来见他吗？ B:No problem.Thats quite all right for me.没问题。这个时间对我很合适。,3.Could you manage Tuesday afternoon? “manage”口语中含“设法做到，安排（时间）做”的意思，常与can,could,be able to连用。如：I have something urgent on Monday, so can you manage Tuesday?我周一有急事没空，所以能否周二？ -May I help you with your suitcase? 我帮你提箱

10、子好吗？ -Thank you,but I can manage it.谢谢，不过我自己能行。 4.Something unexpected has come up. Come up 表示“发生，出现”，相当于happen.例如：I am afraid something urgent has come up.I wont able to see you tonight.很抱歉，我有些急事，晚上不能去看你了。 5.Do you think this Thursday morning would suit him? Suit 表示“对某人方便，合某人心意”，例如：Will Wendnesday

11、suit you?周三你方便吗？,英语打电话的相关常识,1.打电话先说Hello,然后自报家门，(This is) xx speaking.在商业上，如果你是营销部的人，不妨说：营销部的xx人，Sales department,XX speaking. 2.电话号码如何读：0(zero,null,nil)在电话号码中读作oh;国家代号、区号和具体号码分开来读，比如深圳的一个号码读作86,755,82345678，如果是7位，前三位一组连一起，后四位连一组，如果是8位的，则4位一组；两个相同的用double,三个相同用triple;如果末尾是三个零，可以按千来读，如9796000，读作nine

12、seven nine six thousand;分机号码用Extension(Ext.),Section 2,Thanks for meeting me at the airport! 接机是商务活动中的重要环节，是表达主人情谊、体现热情好客的重要场合。接机时给对方留下好的印象，就为下一步深入打好基础。接机时应提前到达，恭候客人到来，绝不能迟到让客人久等。接到客人，应该首先问候，然后自我介绍。如果有名片，可送予对方。总之，接机时要做到热情大方，体贴周到。,对话1,Wilson:Excuse me,but are you Mr Howard from Galaxy Engineering?请问你

13、是银河工程公司霍德华先生吗？ Howard:Yes,I am.And you must be Ms Tina Wilson.是的，你一定是蒂娜.威尔逊女士。 Wilson:Yes,Im here to meet you today.Its nice to see you.是的，今天我到这里来接您，很高兴见到您。 Howard:Im glad to meet you too,Ms Wilson.Thank you for meeting me at the airport.我也很高兴见到你，威尔逊女士，感谢您到机场来接我！ Wilson:My pleasure,Did you have a go

14、od journey?不客气，旅途顺利吗？ Howard:Apart from an hours delay at Heathrow,not too bad.除了在西斯罗机场飞机延误了一个小时，其他都好。 Wilson:Good.Is this your first visit to Dallas?很好。这是你第一次来达拉斯吗？ Howard:Yes,so Im looking forward to doing something sightseeing later on.是的。所以希望以后游览一下。 Wilson:Dallas is a real beautiful city and an

15、exciting place.The more you know about it, the more youll like it.Im sure youll have a pleasant stay here.达拉斯是座美丽又充满活力的城市。您对这个城市了解得越多，就会越喜欢它。在这里您一定会过得很愉快。,对话2,Nash:Good morning,Mr Frank Lee.Im Mary Nash from Rainbow Co.,Ltd.早上好，弗兰克.李先生，我是彩虹有限公司的玛丽.纳什。 Lee:Good morning.Ms Nash.Im very glad to meet yo

16、u.早上好，纳什女士，很高兴见到你。 Nash:Glad to meet you,too. Welcome to Paris.Did you have a good flight?我也很高兴见到你。欢迎来到巴黎，路上顺利吗？ Lee:It was just a bit bumpy when the plane landed.Everything was OK,anyway.In fact,I feel as crisp as a new dollar bill.飞机降落的时候有点颠簸。不管怎样，一切都算顺利。其实，我觉得自己his很有精神的。 Nash:Glad to hear it.I su

17、ppose you havent had your lunch yet.很高兴听到您这么说。我想你还没有吃午饭吧。 Lee:Oh,no.I only got breakfast on the plane,so Im a little hungry right now. 还没有。飞机上只吃了早餐，现在有点饿了。 Nash:We have booked a table in the restaurant around the corner.我们已在拐弯处的餐厅订了座。车子等在外面，这边请。 Lee:Great,its very considerate of you.好的，你真周到。,Useful Sentenses,1.And you must be Ms Tina Wilson. Must 在句中表示猜测或推定。意为“一定”，可以在对现在情况进行猜测时使用，例如： You must be Dr.Smith from the UCLA.你是加州大学洛杉矶分校的史密斯博士吧。 2.Did you have a good journey?常在接机时问候对方，类似表达还有：Did you have a good flight? /How was your journey? 3.I am looking forward to doing some sightse