城市轨道交通客运服务英语（第二版）课件Unit 2 Ticket Affairs 票务

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.1TicketInquiry购票问询Part2TicketAffairs

票务事务How

tobuyaticket如何购票

Payfortheexactfare补足票价ExpressionsPhrasesWordsandPhrasesThefollowingtypesofsubwayticket:地铁车票种类:SingleJourneyTicket单程票StoredValueTicket储值票YangChengTongCard羊城通StoredValueTicketforMiddle＆PrimarySchoolStudents中小学生储值票SeniorCitizenStoredValueTicket老年人储值票SeniorCitizenFreeTicket老年人免费票TouristSouvenirTicket纪念票ExerciseIdentifythepicturesbelow.Matchthemwiththewordsinthebox.1.singleride/journeyticket2.touristsouvenirticket3.publictransportationcard4.one-dayticket5.personalizedcards6.nonstandard/irregular-shapedcardsExerciseabcdefTrytothinkanduseTrytoguessthemeaningofthefollowingwords.Andifyoucan，pleasetrytosearchmorewordsaboutAFC、ticketmediaandrelatetoticketofficeinsubway.vend、trafficcard、collect、StationComputer、token、count、data、automatize、statistics、publictransportationcard、SJT、SVT、one-wayticket、non-contact、magneticcard、BOM、change、valuepassDefinitionofAFCTicketmediaTicketofficeUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task1.2TicketInquiry购票问询Part2TicketAffairs

票务事务Dialogue1BuyingMetroCard

办理地铁储值卡

P:Hello!I’dliketogetaSVT/metrocard.

您好！我想办张储值卡/乘车卡。S:OK.Thereisa20RMBdeposit,anda50RMBminimumforyourfirstcharge.好的。交二十元押金办卡，首次充值最少五十。P:Here's100RMB,Iwanttoput80RMBonthecard.

这是一百，我充八十。S:20forthedeposit,80forthecard,100intotal.

办卡二十，充值八十，共一百，正好。

J:Ihavenomoneyleftonmytransportationcard.Isthereaplacetochargeitnearby?我的公交卡没钱了，附近有充值的地儿吗？M:Chargingitatthesubwayisveryconvenient.

去地铁充值比较方便。J:Ialwaysgotoworkbybus,notsubway.

我上班一般都坐公交，不坐地铁。M:Well,youcangothenearestmetrocard

booth.Wheredoyoulive?那你去离你最近的一卡通充值点充值，你住哪儿？J:AroundHuashi.

华师附近。Dialogue2Recharge

办理充值

Dialogue3StudentCard

办理学生卡

M:I'dliketogetanewtransportationcard.DoyouknowwhereIshouldgo?

我想办张公交卡，你知道去哪儿办吗？L:Youshouldgetastudentcard.It'shalfthepriceofanormalone.

你可以直接办学生卡，刷卡半价。M:Really?That'sgreat.HowcanIgetastudentcard?

是吗？那太好了。怎么申请啊？L:TakeyourstudentIDcardandgotothemetrocard

boothtogetyourstudentcard.

拿着你的学生证直接去公交充值点办理就行。M:Doesthestudentcardhaveanexpirationdate?

这个学生卡有期限吗？L:Youcanuseituntilyougraduate.

好像是到你毕业为止。

RolePlayAforeignerisbuyingaticketwithTVM.Heisinsertingacashof10yuanintotheTVM.Butitdoesn’twork.Theforeignerseemsconfused.Youaregoingtoexplaintheproblemandtellhimwhyitdoesn’twork.Trytohelphimbuyaticket.Youaresupposedtobestationoperator.Trytofinishthetaskwithyourpartner.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.1TicketServices

票务服务

Part2TicketAffairs

票务事务UsefulSentenceandExpressions1、Pleasebuytheticketfromtheticketvendingmachine.

请使用自动售票机购票。2、Thereareinternalmagneticstripesthatrecordtheinformation.

票里有磁条记录信息。3、HereIcanonlytopupatransportationcard.

我这里只能充卡。4、Youneedtopay20yuanforthecarddeposit.

您需要付20元押金。5、Howmuchmoneywouldyouliketoaddtoit?

您要充多少钱？6、Pleaseconfirmtheamountonyourcard./Pleasecheckthecardvalue.

请确认卡内金额。7、Hereareyourticketsandchange.

这是您的票和零钱。8、Waituntilthepriceinformationshowsonthescreen,andinsertcoinsorbillsthatcanbeidentifiedbythemachine.

等票价界面出现后，投入硬币或机器可以识别的纸钞。9、Youcantakeyourticketandchangefromthecoins-returnatthebottomofthemachine.

您可以从机器下方的找零处取到您的票和零钱。10、Theticketvendingmachineacceptsbothcoinsandbills.

自动售票机可接受硬币和纸币。

？TranslatethefollowingsentencesintoChinese:Waituntilthepriceinformationshowsonthescreen,andinsertcoinsorbillsthatcanbeidentifiedbythemachine.2.Oneadditionalsameticketshouldbepurchasedforthepassengertakinggoodsof20-30kgor0.06-0.15m3involume.3.AllTicketsServiceCentersinsidethesubwaystationcanhandlethepurchaseandvaluerestoreproceduresoftheCommonStoredValueCardandYangChengTong.4.Inordertoreceiveadiscountedfare，passengersmustuseaYikatong(transportationcard)insteadofsingle-ridetickets.5.Formostlines，thebasefareis2yuanforjourneysunder4km.Uptonow，themiximumfarehasbeen12yuan.TranslationUrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.2TicketServices

票务服务Part2TicketAffairs

票务事务Dialogue1BuyingMetroCard办理地铁储值卡P:Hello!I’dliketogetaSVT/metrocard.

您好！我想办张储值卡/乘车卡。S:OK.Thereisa20RMBdeposit,anda50RMBminimumforyourfirstcharge.

好的。交二十元押金办卡，首次充值最少五十。P:Here's100RMB,Iwanttoput80RMBonthecard.

这是一百，我充八十。S:20forthedeposit,80forthecard,100intotal.

办卡二十，充值八十，共一百，正好。P:AndIwanttoknowwhetherIcanhavemycardbackifIloseit.

我还想问一下，如果卡丢了，怎么补办？S:Thereisnorecordofthecards.Soifyouloseit,you'lljusthavetogetanewone.一卡通不记名，如果卡丢了，只能重新办一张。P:Isee.Thankyou.好的，谢谢。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工

Dialogue2Recharge办理充值

J:Ihavenomoneyleftonmymetrocard.Isthereaplacetochargeitnearby?我的公交卡没钱了，附近有充值的地儿吗？M:Chargingitatthesubwayisveryconvenient.

去地铁充值比较方便。J:Ialwaysgotoworkbybus,notsubway.

我上班一般都坐公交，不坐地铁。M:Well,youcangothenearestmetrocard

booth.Wheredoyoulive?那你去离你最近的一卡通充值点充值，你住哪儿？J:AroundHuashi.

华师附近。M:Therejustsohappenstobeonethere.It'snearHuashi.

那里正好有个充值点，就在华师附近。J:Great.I'llgocheckitouttomorrow.

太好了，我明天就去办。Notes:JreferstoJohnMreferstoMikeJ代表约翰M代表迈克

TranslatethefollowingsentencesintoEnglish:

1、地铁车票实行一人一票制。2、1.2以下的儿童不需要买票，1.2米以上的需要买全票。3、羊城通卡也可用于其他交通工具，例如出租车和公交车。4、自动售票机上买不到纪念票，必须在地铁的服务中心购买。5.、羊城通卡可以在全市的羊城通客服中心、指定的银行、便利店和天天洗衣店进行充值。

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.1Ticketing

票务相关Part2TicketAffairs

票务事务UsefulSentenceandExpressionsTicketPolicy:票务政策Afterenteringthegateyouhavetogetoutin240minutes.每次乘车从入闸到出闸，时限为240分钟。Yourticketisovertime，accordingtoourcompany’sregulationyoushouldpayextra12yuan.你的车票已超时，请补12元。Yourticketisovertaken.Pleasepaycomplementaryfare.你的车票超程，请补超程车费。Youcanonlyusetheticketonthedaythatyoubuyit.单程票在售出当站，当日乘车有效。

5.Yourticketisoutdate，pleasebuyanother.

你的车票已过期，请重新购买一张。6.Thebalanceofyourticketisnotsufficient，pleasegototheTicketCentertorecharge.

你的车票余额不足，请到票务处充值。7.Youcanenjoy5percentdiscountifyouuseYangChengTongCard.

使用羊城通，你可以获得5%的优惠。B.SubwayTicketsUseRegulations地铁车票使用规定：（1）SingleJourneyTicket:Validonlyonthedateofissuanceandpurchase.

单程票：普通单程票发售当天有效

（2）Groupdiscount:Groupticketsfor30ormorepassengersareentitledto10%discount.

团体优惠：由单位或集体乘车30人或以上的,可享受9折优惠。

（3）YangChengTongCard:GuaranteepaymentofRMB20yuanshouldbepaidforeachYangChengTongCardyoupurchase.ThestartingvalueofthiskindofcardisRMB50yuanandthelargestamountcarriedonsuchkindofcardisRMB500yuan.

羊城通：购买羊城通时需付押金20元/张。羊城通初始票值为50元，票内最大金额为500元。（4）CommonStoredValueTicket:WhenpurchasingtheCommonStoredValueTicket,guaranteepaymentofRMB20yuanshouldbepaidforeachTicket.ThestartingvalueofCommonStoredValueTicketisRMB50yuanandthelargestamountcarriedbythiskindofcardissettobeRMB200yuan.

普通储值票：购买普通储值票时需付押金20元/张。普通储值票初始票值为50元，票内最大金额定为200元。TranslatethefollowingsentencesintoChinese:Yourticketisovertaken.Pleasepaycomplementaryfare.

SeniorCitizenStoredValueTicketmustbeusedtogetherwithPreferentialCard.3.Thebalancehadnotbeendeductedattheexit-gatelasttime.Pleasepaytheminmumfare2yuanforyourjourney.4.ThestartingvalueofCommonStoredValueTicketisRMB50yuanandthelargestamountcarriedbythiskindofcardissettobeRMB200yuan.5.Thetimelimitofeachrideforeverypassengerfromenteringthestationtoexitingthestationsis240minutes.Iftheperiodislongerthan40minutes,thenovertimefareshouldbemadeupinaccordancewiththehighestsingleJourneyticketprice.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.2Ticketing

票务相关Part2TicketAffairs

票务事务UsefulSentenceandExpressionsDialogue1Overdue车票已经过期P:Whycan’tIcross/pass/gothroughthegate?

为什么我的车票无法出站？S:Pleasegivemeyourticket，letmehaveacheck.

请把您的车票给我，让我查一查。P:OK.Hereyouare.IstheSJTwillbecollectedbytheExitGatewhenPassengerexitsthemetro?

好的，给您。请问乘客出站时单程票由出闸机回收吗？S:Yes.Sorry,Sir/Madam.Yourticketisoverdue.YoucanonlyusetheSJTthedayitissold.Pleasebuyanotherone，wewillkeepthisone.

是的，不好意思，先生/女士，您的车票已过期了。单程票售卖当天有效。请另外购票，我们将回收该张车票。P:O，Igotit.

哦，我明白了。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工

Dialogue2FreeTicket免费出站票P:Whycan’tIgothroughthegate?

为什么我的车票无法进站？S:Pleasegivemeyourticketandletmehaveacheck.

请把您的车票给我，让我查一查。P:OK.Hereyouare.

好的，给您。S:Sir/Madam.Wehavecheckedtherecordofyourticket.Thebalancehadnotbeendeductedattheexit-gatelasttime.Pleasepaytheminmumfare2yuanforyourjourney.

先生/小姐，我们查过您车票的记录。上次的余额没有正常在出闸机处扣除，请付上次车程的最小费用2元。P:O，Igotit.

哦，我明白了。S:Pleasefollowme.Thiswayplease.Wewillgiveyouanoherticketforfreetopassthegate.Pleasesignyournamehere.Hereisyourticket.Sorrytokeepyouwaiting.

请跟我这边走。我们将给您一张免费的车票出站。请在这里签名。这是您的车票，很抱歉耽误您的时间。Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工

TranslatethefollowingsentencesintoEnglish:

单程票在售出当站，当日乘车有效。你的车票余额不足，请到票务处充值。您的车票过期了，车票只能当日使用。根据我们的规定，每位乘客从进闸到出闸要在240分钟内。5.我们将给您一张免费的车票出站，请在这里签名。这是您的车票，很抱歉耽误您的时间。UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task4.1DealwithStationTicketAffairs车站票务事务处理

Part2TicketAffairs

票务事务WordsandPhrases：inform

[ɪn'fɔ:m]vt.

通知；预示headquarters

[ˈhedˈkwɔ:təz]n.总部panel

['pænl]n.面；（门、墙等上面的）嵌板，控制板—Stationcontrolpanel站控台,Signalpanel讯号台,Firealarmpanel火警讯号台,Advertisingpanel广告板corresponding[ˌkɒrəˈspɒndɪŋ]adj.

一致的，符合的，对应的pursuant[pəˈsju:ənt]adj.追踪的，依照的replacement[rɪ'pleɪsmənt]n.替代，替换，更换，取代

staircase[ˈsteəkeɪs]n.楼梯，楼梯间board[bɔ:d]vt.

上（火车、轮船或飞机等）n.甲板available[əˈveɪləbl]adj.可用的；有空的WordsandPhrasesautomatic[ˌɔ:tə'mætɪk]adj.自动的，自动化的meanwhile[ˈmi:nwaɪl]adv.同时，其间，与此同时complex['kɒmpleks]adj.复杂的，错综的，合成的outofservice/outoforder/undermaintenance暂停服务/有故障/在维修CustomerServiceCenter客服中心

CoinsInlet硬币投入口TicketOutlet取票口ChangeOutlet找零口

TicketConductor售票员TicketOffice票务室TicketBooth售票厅TicketGuide票务指南UsefulSentenceandExpressionsA.ServiceBusiness服务事务Iwouldinformtheheadquarterstogiveyouareplylater.

稍后我会通知总部给您答复。2.PleasegototheCustomerServiceCenterforhelp.请到客服中心处理。3.Theexitgateisoutofservice，pleasegothroughthestaff”sdoor.出闸机暂停服务，请走员工通道。4.ThisTVMisoutofservice/outoforder/undermaintenance,pleasegotoanotherTVMtogetaSJT(singlejourneyticket).

这台自动售票机暂停服务/有故障/在维修，请到另一台自动售票机上去购单程票。

5.Pleasewaitforthenecessaryassistance!请等候有需要的服务！

6.Thepassengerofholdingthepaperticket，pleasegothroughthestaff’sdoor.

持纸票的乘客请走员工通道。TranslationTranslatethefollowingsentencesintoChinese:Pleaseplaceyourticketontheyellowareawhenenterthegate.2.YoucangotothePlatform1viathestaircaseandboardthefirstavailabletraintoHuangSha.3.Pressthedestinationstationonthetouch,selectthenumberofticketsonthedisplay，thenthecorrespondingchargeswillbedisplayedonthescreen.4.

Thereissomethingwrongwithyourticket.Theticketisonlyvalidforthedateofissue..

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task4.2DealwithStationTicketAffairs车站票务事务处理

Part2TicketAffairs

票务事务UsefulSentenceandExpressionsB.TicketBusiness票务事务Pleasepaytheexactfare.

请付足车费。2.PleasefollowmetotheTicketCenter!

请跟我到票务中心PleasegototheTicketCentertochangecoins.

请到票务中心兑零。4.Pleaseplaceyourticketontheyellowareawhenenterthegate.进闸时请将你的车票放在黄色区域上验票。5.Insertyourticketforexitgateslot.

请把车票投入到出闸机的回收口。6.Yourticketisoutdate，pleasebuyanother.

你的车票已过期，请重新购买一张。7.HowtoBuytheSingleJourneyTicket:如何购买普通单程票：（1）FindtheICcardTVMinthestationhall.

在站厅找到IC卡自动售票机（TVM）。（2）Pressthedestinationstationonthetouch,selectthenumberofticketsonthedisplay，thenthecorrespondingchargeswillbedisplayedonthescreen.

在触摸板上按一下目的车站，通过显示器选择购票张数，相应的收费金额显示在显示器上。（3）Pursuanttotheamountdisplayedonthescreen，insertthecoinsintotheCoinsInletontheTVMorinsertthepapermoneyofRMB5yuan,RMB10yuanintothePaperMoneyInlet,TVMwillautomaticallyselltheticketsandreturnthechanges.Ifyouinsertedcoinsorpapermoneycannotbeidentified,youcantakebackthepaperorcoinsfromtheTicketOutletortheChangeOutlet,thentryoncemoreormakeareplacement.

根据显示器上显示的金额，在TVM硬币投币口放入硬币或在纸币投入口放入5元、10元纸币，TVM将自动发售车票并找零。若您投入的钱币机器不能识别的，请从取票口或退票口取出钱币重试或更换（4）Ifyoudon’tmakefullpaymentorpressawrongbutton,youshouldpressthe“Cancel”buttontocanceltheoperation,thentheTVMwillreturnthealreadyinsertedcoinsorbills.

如果您未支付足够费用或按错键时，可按“取消”按钮终止，TVM返还已投入的硬币或纸币。Roleplay.Workwithyourpartnertocreateadialoguebasedonthegivensituation.SituationAforeignerisbuyingaticketwithTVM.Heisinsertingacashof10yuanintotheTVM.Butitdoesn’twork.Theforeignerseemsconfused.Youaregoingtoexplaintheproblemandtellhimwhyitdoesn’twork.Trytohelphimbuyaticket.Youaresupposedtobestationoperator.Trytofinishthetaskwithyourpartner..

TranslatethefollowingsentencesintoEnglish:1.

出闸机暂停服务，请走员工通道。

2.当你到达目的地后我们将回收车票。3.通过TVM购票，只要按下票价键并在投币口投入硬币，TVM将自动完成出票。

4.您应该右手持票通过闸机，这样闸机门一打开你就可以尽快通过。5.如果您未支付足够费用或按错键时，可按“取消”按钮终止，TVM返还已投入的硬币或纸币。

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task5.1TicketRefund

退票

Part2TicketAffairs

票务事务WordsandPhrases：refund['ri:fʌnd]n.退款，返还金额invoice['ɪnvɔɪs]n.发票；发货单announcement[əˈnaʊnsmənt]n.声明；布告；宣告presentation[ˌpreznˈteɪʃn]n.介绍；陈述；报告appearance[əˈpɪərəns]n.外貌，外观，外表；出现fold[fəʊld]vt.折叠，折起rupture['rʌptʃə(r)]

n.断裂，破裂doodling['du:dlɪŋ]v.涂写、乱写；乱画sticking['stɪkɪŋ]v.粘贴，张贴patient['peɪʃnt]adj.有耐性的，能容忍的souvenir[ˌsu:vəˈnɪə(r)]

vt.把……留作纪念

UsefulSentenceandExpressionsTicketRefundBusiness退票事务IftheSingle-journeyticketwithnoenteringrecord，informationreadableandinthesamestationwithinhalfanhour，youcanrefundtheticket.

单程票售出半小时内，没有进闸记录且票内信息可以读取的，

可在购票车站办理退票。2.YoucangotothePassenger’sServiceCenterofYangChengTongintheGongYuanQianStation.Metrodoesn’toffertheservice.

你可以到公元

前羊城通客服中心处理，地铁不提供退、换

卡服务。UsefulSentenceandExpressions3.RequestinvoiceintheTicketCenter.

请到票务中心拿取发票。4.Sorry!Pleasechangeanotherbill!

对不起，请换另外一张人民币！5.Listentotheannouncementonthetrainoratthestationforrefundtheticket.

听从车站或列车广播指引办理退票。TranslationTranslatethefollowingsentencesintoChinese:1.Norefundsorreplacementsareavailableforlostorstolentickets.2.Unusedvalidticketsthatcannotbevalidatedwillbereplacedwithidenticalticketsatnocharge.3.Defectivecardswillbereplaced，however，thosedamagedthroughmisurewillnot.4.Theappearanceofthetickethasn’tbeenchangedmuch.forexample,withoutfolding，rupturing，doodlingandsticking，theStoredValueTicketguaranteepaymentshouldberefundedtothepassenger.5.IftheremainingvalueontheStoredValueTicketcanbedetermined,thentheremainingvalueshouleberefundedtothepassenger;cannotbedetermined,thenthelossshouldbebornebythepassenger..

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5