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PAGE4PAGE5专业班级姓名考场专业班级姓名考场座号命题人:杨丽娟校对人:审核人:《旅游英语》试卷题号一二三四总分得分分数100分时间100分钟一.选择题(单词选择1-10;补全对话11-18;阅读理解19-25;每小题2分,共50分。每小题中只有一个选项是正确的,请将正确选项涂在答题卡上)1.客房预订AregistrationBreceptionistCroomreservationDreservationist2连接房AFamilyroomBTripleRoomCConnectingRoomDAdjoiningRoom3.总统套房A.deluxesuite B.presidentialsuit C.presidentialsuite D.presidentroom4头等舱AFirstClassBEconomyclassCBusinessclassDthefirstoneclass5净房AVDBVCCSODVIP6住客房AOOOBEBCDLDOCC7外宿房ASOBDNDCETDDETA8万事达卡AMastercardBDinersclubCJCBDVisa9客房女服务员AhousekeeperBhousemanCvaletDchambermaid10中国国际旅行社ACTSBCITSCCYTSDCYS补全对话.(Dialogue-1)(C-ClerkG-Guest)11.G:Goodmorning.______C:Certainly,sir.Whereisitsent?G:ItistoNewYork.12.C:MayIhavethefaxnumber,please?G:______13.C:Isee.G:Bytheway,______C:Areyoustayingatourhotel?14.G:Yes.Room908.______Howmuchdoyouchargeforthefax?C:ThesameasthelongdistancecalltoUSA.18YuanRMBoneminute,foraminimumof3minutes,andareacharge3Yuan,paper6Yuan,thereis15%servicecharge.Sothatis72.45YuanRMBinall.G:Isee.Thatisabout9USdollars.A.MynameisSmith,JohnSmith.B.Certainly.Itis354189-3225.C.Couldyousendafaxforme?D.ShallIpayincashormayIsignthebill?(Dialogue-2)(R-ReceptionistG-Guest)15.R:Goodafternoon,sir.WelcometothepalaceHotel.G:Goodafternoon.MynameisSims.______R:Iseethatyouhaveyourreservationconfirmed,butIcan’tfindanyrecordofit.Ithasbeenmisplaced.G:Well,______R:Iamsorry.ButIamafraidthatwearebookedsolid.Therearenoroomsavailable.G:What?______.Givemearoomrightnow!R:______.Itisourfault.MayIsendyoutoanotherhotel?G:Well,itseemstomethatIhavetoacceptyouroffer.IIwilljusttakewhateverisavailable.Iamawfullysorry,Mr.SimsIhaveareservation.Idohaveaconfirmedreservation.阅读理解Specialistsinmarketinghavestudiedhowtomakepeoplebuymorefoodinasupermarket.Theydoallkindsofthingsthatyoudonotevennotice.Forexample,thesimple,ordinaryfoodthateverybodymustbuy,likebread,milk,flour,andvegetableoil,isspreadalloverthestore.Youhavetowalkbyallthemoreinterestingandmoreexpensivethingsinordertofindwhatyouneed.Themoreexpensivefoodisinpackagewithbright-coloredpictures.Thisfoodisplacedateyelevelsoyouseeitandwanttobuyit.Thethingsthatyouhavetobuyanywayareusuallylocatedonahigherorlowerstaff.However,candyandotherthingsthatchildrenlikeareonlowershelves.Onestudyshowedthatwhenasupermarketmovedfourproductsfromfloortoeyelevel,itwassold78percentmore.Anotherstudyshowedthatforeveryminuteapersoninasupermarketafterthefirsthalfhour,sheorhespends$50.Ifsomeonestaysfortyminutes,thesupermarkethasanadditional$5.Sothestorehasacomfortabletemperatureinsummerandwinter,anditplayssoftmusic.Itisapleasantplaceforpeopletostayandspendmoremoney.Somestoreshaveredorpinklightsoverthemeatsothemeatlooksredder.Theyputlightgreenpaperaroundlettuceandputapplesinredplasticbags.Sobecarefulinthesupermarket.Youmaygohomewithabagoffoodyouwerenotplanningtobuy.Thesupermarket,notyou,decidedyoushouldbuyit.19.Marketingspecialistsstudy______.A.howtobuildshelves B.howtoownsupermarkets C.thecolorsoftheirproducts D.methodsofsellingmoreproducts20.Accordingtotheselection,children’sbooksareprobably______.A.onhighershelves B.onlowshelves C.spreadalloverthestore D.soldinsupermarkets21.Agoodwaytosavemoneyinasupermarketisto______.A.gojustbeforedinner B.makealistofwhatyouneedbeforeyougo C.buythingsthatareintheprettiestpackage D.walkaroundandseewhatyouneedItisveryimportantforustorealizethenecessityforcooperationandcoordinationamongthevarioushoteldepartments.Practicallyeveryserviceofferedrequirestheeffortsoftwoormoredepartments.TogetanincomingguestfromthelobbytohisfreshlycleanedroominvolvestheFrontOffice,theuniformedservices,andtheHousekeepingDepartment.Whetheritwouldbetheservingofasinglemealinthecoffeeshoporthehandlingofalargeconvention,thejointeffortsofseveraldepartmentsmustbecoordinatedtoassuresuccessfulandsatisfactoryservicetothecustomer.Failureonthepartofanyonedepartmentoranyonepersoninthatdepartmentmeansunsatisfactoryserviceandadissatisfiedguest.
Forexample,thehotelsalesmanagersellsalocalbusinessmanameetingroomforasalesmeetingandarrangesforaluncheoninthecoffeeshopandaneveningbanquetintheconventionhall.Thesalesmanagermakesthearrangements,buttheactualsetupoftherooms,thepreparationandserviceofthemeals,andthegeneraldecorativearrangementsarehandledbydepartmentsoverwhichthesalesmanagerhasnocontrol.Shouldanythingproveunsatisfactory,however,thecustomerwouldholdthesalesmanagerdirectlyresponsible.
22.Everyserviceofferedinahotelrequirestheeffortsof______.
A.twodepartments
B.morethantwodepartments
C.twoormoredepartments
D.moredepartments
23.Togetanincomingguestfromthelobbytohisroominvolves______.
A.theFrontOfficeandtheuniformedservices
B.theFrontOffice,theuniformedservices,andtheHousekeepingDepartment
C.severaldepartments
D.theHousekeepingDepartmentonly
24.Whenthehotelsalesmanagersellsameetingroomtoacustomer,______.
A.hemakesallthearrangements
B.thespecificdetailsarehandledbyotherdepartmentsconcerned
C.hearrangesforthesetupoftherooms
D.healsocontrolsoverthedifferentdepartmentsconcerned
25.Shouldanythingproveunsatisfactory,thecustomerwould______.
A.complaintothegeneralmanager
B.holdthesalesmanagerdirectlyresponsible
C.holdthegeneralmanagerresponsible
D.refusetopayhisbill.二.判断题(每小题1分,共10分。在答题卡的括号内正确的用“T”表示,错误的用“F”表示)26.Theforeignexchangeratefluctuateseveryyear.27.Whencheckinginatthefrontdesk,thelocalguideshouldidentifyhimselffirst.28.Childrenunder12yearsofagecansharearoomwiththeirparents.29.Theroomattendantneedstoputtheguest’sprivateitemsingoodorderwhenmakinguptheroom.30.InHenancuisine,soupsareoftenservedaftermaindishes.31.PepperandchilisauceofxiaoyaotownisafamoussnackinZhumadiancity.32.in1972,“Luoyangswallowdish”wasrenamed“peonyswallowdish”becauseofZhouEnlai.33.ASatourguide,youneedtogeteverythingreadybeforehandwhenyoutakethegueststothehotel.34.BlacklabelisafamousEnglandwhiskyintheworld.35.Whendoingtheturn-downservice,theroomattendantshoulddrawupthecurtainsfortheguest.三.选词填空(每小题2分,共20分。请用方框内所给的词或词组补全句子,并将其适当形式填在答题卡上相应的位置)InverysafehandswaitfillinshopcometotakeoffrecommendSpecializegrowpreparefor36.PeonyinLuoyangisbestintheworld.Iteven_inthedish.37.Whatisyour______?38.Oneforeignguestis______theBusinesscenterofthehotel39.Thereareeightflightseveryday.one______atabout2:30p.m.40.Don’tworry!Youare______.41.Theyare______tomorrow’sexam.42.Thankyouforyour______.43.Weare______inLuoyangwaterbanquet.44.Canyou______thisform?45.Iwanttogo______withmymom.四.汉译英(每小题4分,共20分。请将下列句子的翻译写在答题卡上相应的位置)46.你们旅行社预定了10间团队房,一行共20人,住3晚。47.每天从郑州飞往上海共有多少个航班?48.焦作是我的家乡,我对这里了如指掌。49.自此,这道菜更名为牡丹燕菜并享誉国内外。50.我代表中国国际旅行社对你们的到来表示热烈欢迎。《旅游英语》试卷(参考答案)题号一二三四总分得分分数100分时间100
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