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COMPANIES

&

PRODUCTSTUIAGCHAPTER

01IndustryoverviewMarketsizeofthetravelagencyservicesindustryworldwidefrom2011to2023,withaforecastfor2024(inmillionU.S.dollars)Marketsizeofthetravelagencyservicesindustryworldwide2011-2024450400350300250200150100500201120122013201420152016201720182019202020212022202320243Description:Theglobalmarketsizeofthetravelagencyservicesindustrygrewsignificantlyin2023comparedtothepreviousyear,butremainedbelowthefiguresreportedbeforethecoronavirus(COVID-19)pandemic.In2023,thismarket'srevenueworldwideamountedtoroughly289billionU.S.dollars.Thisfigurewasexpectedtoreachanestimated295.7billionU.S.dollarsin2024.ReadmoreNote(s):Worldwide;2011to2023Source(s):IBISWorldNumberofbusinessesinthetravelagencyservicesindustryworldwidefrom2014to2023,withaforecastfor2024Numberofbusinessesinthetravelagencyservicesindustryworldwide2013-2024700,000600,000500,000588,573553,072442,032443,790399,329378,562400,000300,000200,000100,0000367,069325,959327,051320,926245,108201420152016201720182019202020212022202320244Description:In2023,thenumberofbusinessesinthetravelagencyservicesindustryworldwideincreasedsharplyoverthepreviousyear,recoveringfromtheimpactofthecoronavirus(COVID-19)pandemic.Overall,thisindustryrecordedapproximately553thousandcompaniesin2023.Thisfigurewasexpectedtoreachanestimated589thousandin2024.ReadmoreNote(s):Worldwide;2014to2023Source(s):IBISWorldKeydataonthetravelagencyindustryintheEuropeanUnion(EU)asofNovember2023KeyinformationonthetravelagencyindustryintheEU2023Key

data103MarketsizeinbillionU.S.dollarsNumberofbusinesses3959Industryemployment2311405/statistics/1329450/key-data-travel-agency-industry-european-unionAsofNovember2023,thetravelagencyindustryintheEuropeanUnionrecordedroughlyfourthousandbusinessesandcontributedtoover231thousandjobs.Overall,thisindustry'smarketsizeamountedtoapproximately103billionU.S.dollars.

ReadmoreNote(s):EU;asofNovember2022Source(s):IBISWorldLeadingtravelagenciesintheUnitedKingdom(UK)asofFebruary2024,bynumberoftravelshopsLeadingtravelagentsrankedbynumberofoutletsintheUK2024Numberoftravelshops50

100

1500200250300350400450500550HaysTravelShops(HaysTravel)TUI494326IndependentABTAAgents277Advantage255FlightCentre193Co-opTravel178GlobalTravelGroup156147144HaysTravelIndependentGroup(HaysTravel)TravelTrustAssociation(TheTravelNetworkGroup)Worldchoice(TheTravelNetworkGroup)BarrheadTravel(TheTravelNetworkGroup)AlthamsTravelServices(Advantage)EliteTravelGroup(Advantage)FredOlsenTravel1098232302625PremierTravel/TravelCentre(TheTravelNetworkGroup)6Description:AsofFebruary2024,HaysTravelwasthetravelagentintheUnitedKingdomwiththehighestnumberofretailtravelshops,operating494outlets.TUIandIndependentABTAAgentsfollowedbehind,with326and277shops,respectively.Meanwhile,infourthplacewasAdvantage,which,alongwithothertravelagenciesintheranking,ispartofAdvantageTravelPartnership,theUK'sleadingconsortiumofindependenttravelagencies.ReadmoreNote(s):UnitedKingdom;asofFebruary2024Source(s):MenziesDistributionLeadingATOL-licensedtouroperatorsintheUnitedKingdomasofFebruary2024,rankedbynumberofpassengerslicensedLeadingATOL-licensedtouroperatorsintheUK2024,bypassengerslicensedNumberofpassengerslicensed01,000,0002,000,0003,000,0004,000,0005,000,0006,000,0007,000,0008,000,000Jet2holidaysTUIUK6,716,3055,858,663WeLoveHolidaysBeasyJetHolidaysOntheBeachTravelBritishAirwaysHolidaysBravoNext2,887,7662,387,5092,275,1852,002,0651,049,294742,922MarellaCruisesTravelRepublicExpediaGroupeasyJetAirlineCompanyCarnival336,956321,793315,008283,114249,6307Description:Jet2holidayswasthelargestoperatingATOL-licensedtouroperatorintheUnitedKingdom,withover6.7millionpassengerslicensedasofFebruary2024.TUIUKandWeLoveHolidaysfollowed,witharound5.9millionand2.9millionpassengerslicensed,respectively.ReadmoreNote(s):UnitedKingdom;asofFebruary2024Source(s):CivilAviationAuthority(UK)LeadingwebsitesforholidaysearchesintheUnitedKingdomin4thquarterof2023,byshareofvoiceLeadingholidaytravelproviderwebsitesintheUKQ42023,byshareofvoiceShareofvoice¹0%2%4%6%8%10%12%14%tui.co.ukonthebeach.co.uk11.92%7.79%3.87%3.79%2.97%2.67%2.3%2.1%expedia.co.ukvirginholidays.co.ukfirstchoice.co.uk1.91%1.88%1.84%1.71%1.68%8Description:AccordingtoastudybyPiDatametrics,travelproviderTUIperformedbestforholidaysearchtermsintheUnitedKingdominthefourthquarterof2023.BetweenOctoberandDecember2023,tui.co.ukwasthemostvisiblewebsiteforuserssearchingforholidaytermsthroughGoogleUK,withashareofvoiceof11.92percent.Lrankedsecondonthelistwitha7.79percentshareofvoice.

ReadmoreNote(s):UnitedKingdom;Q42023Source(s):PiDatametricsCHAPTER

02CompanyinformationRevenueofTUIAGworldwidefrom2004to2023(inbillioneuros)RevenueofTUIAGworldwide2004-20232520.6719.52201510518.9318.5918.48

18.5418.5418.3317.4317.5217.1516.5216.5416.2915.8214.1

14.0913.327.944.7302004

2005

2006

2007

2008

2009¹

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

202310Description:TravelandtourismgroupTUIAG'sglobalrevenueexperiencedanannualincreaseinthe2023fiscalyear,alsoexceedingthefiguresrecordedbeforetheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,thecompany'srevenueworldwidepeakedatnearly20.7billioneuros.ReadmoreNote(s):Worldwide;2004to2023;fiscalyearendingSeptember30Source(s):TUIRevenueofTUIAGworldwidefrom2019to2023,bysegment(inmillioneuros)TUIAGrevenue2019-2023,bysegmentNorthernregion25,000CentralregionWesternregionHotelsandresortsTUIMusementCruisesOthersegments20,00015,00010,0005,00002019202020212022202311Description:TUIAG'sglobalrevenueexperiencedasignificantannualincreaseinthe2023fiscalyear,alsosurpassingthefigurereportedbeforetheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,theNorthernregion,whichincludesTUI'stouroperationsandairlinesintheUK,Ireland,andtheNordiccountries,wasthecompany'smostprofitablesegment,generating7.7billioneuros.Overall,TUI'srevenueworldwideamountedtoroughly20.7billion[...]

ReadmoreNote(s):Europe;2019to2023;fiscalyearendingSeptember30Source(s):TUIAnnualpercentagechangeinrevenueofTUIAGworldwidefrom2020to2023,bysegmentAnnualpercentagechangeinrevenueofTUIAG2020-2023,bysegment20202021202220231,200%1,000%800%600%400%200%0%-200%HotelsandresortsOthersegmentsCentralregionWesternregionTUIMusementNorthernregionCruises12Description:TheglobalrevenueofTUIAGexperiencedanannualincreaseinthe2023fiscalyear,followingasharpdropwiththeonsetofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,revenuegeneratedbytheNorthernregion,TUI'smostprofitablesegmentthatyear,roseby22.2percentcomparedtothepreviousyear.ReadmoreNote(s):Europe;2020to2023;fiscalyearendingSeptember30;percentagechangeinrevenueoverthepreviousfiscalyearSource(s):TUICostofsalesofTUIAGworldwidefrom2015to2023(inbillioneuros)TUIAGcostofsalesworldwide2015-202325201510519.0517.4916.5416.4715.5515.6115.259.935.96020152016201720182019202020212022202313Description:ThecostofsalesofTUIAGworldwideexperiencedanannualincreaseinthe2023fiscalyear,surpassingthefiguresreportedbeforetheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,thecompany'scostofsalesamountedtojustover19billioneuros.Overthesameperiod,ꢀTUI'sglobalrevenuealsoexceededpre-pandemiclevels.

ReadmoreNote(s):Worldwide;2015to2023;fiscalyearendingSeptember30Source(s):TUIPersonnelcostsatTUIAGworldwidefrom2019to2023,bycosttype(inmillioneuros)CostbreakdownofTUIAGemployeesworldwide2019-2023,bytypeWagesandsalariesSocialsecuritycontributionsPensioncosts3,0002,500139.2291.6108.8294.9142.3247.1109.22,0001,5001,000500300.41,732.32022119.3193.72,0191,954.620231,871.61,393.1202102019202014Description:ThepersonnelcostsatTUIAGworldwideexperiencedanannualincreasein2023butremainedbelowthefigurereportedin2019,theyearbeforetheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,thecompany'spersonnelexpensesamountedtonearly2.4billioneuros.ReadmoreNote(s):Worldwide;2019to2023;fiscalyearendingSeptember30Source(s):TUINetincomeofTUIAGworldwidefrom2015to2023(inmillioneuros)TUIAGnetincomeworldwide2015-20231,5001,152.21,000500813.6761.4532.1455.7379.60-212.6-500-1,000-1,500-2,000-2,500-3,000-3,500-2,480.92021-3,139.12020201520162017201820192022202315Description:Inthe2023fiscalyear,travelcompanyTUIAGreportedanetprofit,followingthreeyearsofnetlossesduetotheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,thecompany'snetprofitamountedtonearly456millioneuros.Bycontrast,TUIAGlostroughly3.1billioneurosinthefirstyearofthehealthcrisis.ReadmoreNote(s):Worldwide;2015to2023;fiscalyearendingSeptember30Source(s):TUINumberofTUIAGemployeesworldwidefrom2019to2023,bysegmentTUIAGemployees2019-2023,bysegmentNorthernregion2,374CentralregionWesternregionTUIMusementCruises¹HotelsandresortsOthersegments80,00070,00060,00050,00040,00030,00020,00010,00002,4192,04029,8982,30228,6212,22927,2343429,56516,0416421,508577310,484729,0614,7085,6026,7135,3814,8335,5197,2665,1417,12010,6458,94010,74620207,4929,011202111,936201911,031202310,423202216Description:ThenumberofTUIAGemployeesworldwideincreasedin2023comparedtothepreviousfiscalyearbutremainedbelowthefigurereportedin2019,beforetheimpactofthecoronavirus(COVID-19)pandemic.Overtheperiodconsidered,thesegmentofhotelsandresortsrecordedthehighestnumberofthecompany'semployees,with28,621workersasofSeptember2023.TUIAG,headquarteredinHannover,Germany,isoneofthelargestleisureandtravelcompaniesworldwide.

ReadmoreNote(s):Europe;2019to2023;employeeswithactiveemploymentcontracts;figuresasofSeptember30eachyearSource(s):TUINumberofTUIAGemployeesworldwidefrom2011to2023,byregionNumberofTUIAGemployeesworldwide2011-2023,byregionGermanyGreatBritainSpainRestofEuropeNorthandSouthAmericaOtherregions90,00080,00070,00060,00050,00040,00030,00020,00010,000011,2018,5637,0828,1497,8778,1998,8608,3619,8807,8964,53518,6297,0323,7687,9223,4285,00516,25116,2525,37121,03721,31020,51620,3916,11210,93820,91122,5948,3393,08019,9334,75919,30116,1443,85313,83912,7319,3929,2269,39510,55615,97212,02811,2539,6079,1158,9679,9529,39910,38611,6715,5649,8267,8989,0507,592202118,20117,31817,15613,03613,40913,35411,77011,51110,47810,4637,06020229,84620119,882201210,15720139,914201410,047201510,132201610,274201710,345201810,41920198,84120207,154202317Description:ThenumberofTUIAGemployeesworldwideincreasedin2023comparedtothepreviousfiscalyearbutremainedbelowthefiguresreportedbeforetheimpactofthecoronavirus(COVID-19)pandemic.AsofSeptember2023,TUIAGhadapproximately65.4thousandemployees,withEuropeaccountingforroughlytwo-thirdsofthecompany'sworkforce.WithinEurope,GreatBritainhadthehighestfigure,with11,671employeesin2023.ReadmoreNote(s):Worldwide;2011to2023;fiscalyearendingSeptember30Source(s):TUINumberofcustomersofTUIAGworldwidefrom2017to2023,bymarket(in1,000s)CustomersofTUIAGworldwide2017-2023,bymarketNorthernregionCentralregionWesternregion25,00020,0005,8545,8167,8305,6437,1514,6147,03615,00010,0005,00004,3835,9227,7782,3883,2301,8617,38920177,56620187,42820197,36020236,47520222,67382620212,438202018Description:ThenumberofTUIAGcustomersworldwidegrewin2023comparedtothepreviousfiscalyearbutremainedbelowthefiguresreportedbeforetheimpactofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,theNorthernregion,whichincludesTUI'stouroperationsandairlinesintheUK,Ireland,andtheNordiccountries,recordedthehighestnumberofcustomers,atnearly7.4million.Overthesameperiod,thecompany'snumberofcustomerstotaled[...]

ReadmoreNote(s):Worldwide;2017to2023;fiscalyearendingSeptember30Source(s):TUICHAPTER

03HotelsandresortsNumberofhotelsandresortsofTUIin2022and2023,byhotelbrandHotelsandresortsofTUIinGermany2022-2023Numberofhotelsansresorts202310020220501502002509798RiuBlueDiamondRobinson37342626200195Otherhotelgroups20/statistics/569344/tui-hotels-resorts-brand-germanyThisgraphshowsthenumberofhotelsandresortsownedbyTUIin2022and2023,byhotelbrand.In2023,accordingtothecompany'sannualfinancialstatement,TUIowned97hotelsandresortsofthebrandRiuindifferentcountriesaroundtheworld.ReadmoreNote(s):Worldwide;2022and2023(September30ofeachyear)Source(s):TUICapacityofTUIAGhotelsandresortsfrom2008to2023,bybrand(inmillions)CapacityofTUIAGhotelsandresorts2008-2023,bybrandRiuBlueDiamond**RobinsonIberotel*Grupotel*Grecotel*MagicLife*Dorfhotel*3025201510502008/09

2009/10

2010/11

2011/12

2012/13

2013/14

2014/15

2015/16

2016/17

2017/18

2018/19

2019/20

2020/21

2021/22

2022/23Hotelbrand21Description:ThecapacityofTUIAGhotelsandresortshasexperiencedanincreasingtrendinrecentyears.Asofthefiscalyear2022/23,leisuretravelcompanyTUIAG'sRobinsonhotelshadacapacityofapproximately3.75million,upfromthepreviousyear'stotalof3.58million.ReadmoreNote(s):Worldwide;2008to2023;fiscalyearendsSeptember30;*Discontinued.

**Figuresforyearspriorto2015/16werenotprovidedbythesource.

Figureshavebeenrounded.

ReadmoreSource(s):TUIOccupancyrateofTUIAGhotelsandresortsfrom2008to2023,bybrandOccupancyrateofTUIAGhotelsandresorts2008-2023,bybrandRiuBlueDiamond**Robinson100%90%80%70%60%50%40%30%20%10%0%90%90%90%89%88%85%83%83%82%80%79%77%73%72%71%71%70%67%66%66%62%58%55%51%2015/162016/172017/182018/192019/202020/212021/222022/2322Description:TheoccupancyrateofTUIAGhotelsandresortsexperiencedanincreaseacrossallbrandsfrom2021/22to2022/23.Duringthefiscalyear2022/23,TUIAG'sRobinsonhotelshadanoccupancyrateof71percent.

ReadmoreNote(s):Worldwide;2016to2023;fiscalyearendsSeptember30Source(s):TUILeadinginternationalhotelchainsinSpainasofJuly2023,bynumberofroomsLargestinternationalhotelchainsinSpain2023,byhotelcapacityNumberofrooms6,000

8,00002,0004,00010,00012,00014,00013,92716,000MarriottInternationalHyattHotelsAccorHotelsB&BHotels12,31311,8794,1713,9823,7543,1702,6502,507IHGAllsunHotelsHiltonTUIHotels&ResortsFattalHotelGroup23Description:MarriottInternationalwasthelargestinternationalhotelchaininSpainasofJuly2023,offeringatotalofroughly13.9thousandroomsintheEuropeancountry.FollowingbehindwasHyattHotels,alsobasedintheUnitedStates,withapproximately12.3thousandroomsavailable.ReadmoreNote(s):Spain;July2023Source(s):HorwathHTLLeadinginternationalhotelchaingroupsinItalyin2022,bynumberofroomsLeadinginternationalhotelchaingroupsinItaly2022,bynumberofroomsNumberofrooms4,00002,0006,0008,00010,00012,000BestWesternHotels&ResortsAccor10,77810,557MarriottInternationalMinorHotels9,8968,627HiltonHotels&ResortsB&BHotels5,6055,484IHGHotels&ResortsTUIGroup4,0741,496RadissonHotelGroupClubMed1,4331,401FMTG1,2611,235998WestmontHospitalityGroupHotusaGroup24Description:BestWesternHotels&ResortswastheinternationalhotelchainwiththehighestnumberofhotelroomsinItalyin2022.Overall,thisgrouprecordedatotalof10,778roomsinhotelestablishmentsthatyear.AccorandMarriottInternationalfollowedontheranking,with10,557and9,896hotelrooms,respectively.ReadmoreNote(s):Italy;2022Source(s):HorwathHTLCHAPTER

04CruisesRevenueofTUIcruisebrandsworldwidefrom2015to2023,bybrand(inmillioneuros)TUIcruisebrandrevenueworldwide2015-2023,bybrandTUICruises(MeinSchiffandHapag-Lloyd)3,000MarellaCruises(formerlyThomsonCruises)MeinSchiffHapag-Lloyd2,500305.2660.66562,0001,5001,000500322.5313331.51,23820222978071,246.51,053184.7287.91,82420231,44520196472731957950240602016201720182020¹202126Description:TUIcruisebrands'globalrevenueincreasedsignificantlyin2023overthepreviousfiscalyear,recoveringfromtheimpactofthecoronavirus(COVID-19)pandemic.ꢀBetweenOctober2022andSeptember2023,TUICruisesandMarellaCruisesgeneratedcombinedrevenueofroughly2.5billioneuros,thehighestfigurereportedovertheperiodconsidered.ReadmoreNote(s):Worldwide;2015to2023;fiscalyearsrunningfromOctober1toSeptember30Source(s):TUINumberofpassengersonTUIcruisebrandsworldwidefrom2013to2023,bybrand(in1,000s)TUIcruisepassengersworldwide2013-2023,bybrandMeinSchiffMarellaCruises(formerlyThomsonCruises)Hapag-Lloyd1,2001,00080060040020002532283382629532729273083024217534151412476632376035324674444051423328308205177201420152016201720182019202020212022202327Description:ThenumberofpassengersonTUIcruisebrandsworldwidegrewsignificantlyin2023overthepreviousfiscalyear,followingasharpdeclinewiththeonsetofthecoronavirus(COVID-19)pandemic.BetweenOctober2022andSeptember2023,MeinSchiff'spassengerstotaledroughly603thousand,risingfrom444thousandin2022.Despitetheannualincrease,cruisepassengerfiguresremainedbelowpre-pandemiclevels.

ReadmoreNote(s):Worldwide;2013to2023;fiscalyearsrunningfromOctober1toSeptember30Source(s):TUIOccupancyrateofTUIcruisebrandsworldwidefrom2013to2023,bybrandOccupancyrateofTUIcruisesworldwide2013-2023,bybrandMeinSchiffMarellaCruises(formerlyThomsonCruises)Hapag-LloydCruises120%100%80%60%40%20%0%201420152016201720182019202020212022202328Description:TheoccupancyratesofTUIcruisebrandsrosesignificantlyin2023comparedtothepreviousfiscalyear.Thatsaid,theyremainedslightlybelowthefiguresreportedbeforethecoronavirus(COVID-19)pandemic.Forinstance,MeinSchiff'soccupancyreached95percentbetweenOctober2022andSeptember2023,whereasitwasnearly101percentinthe2019fiscalyear.

ReadmoreNote(s):Worldwide;2013to2023;fiscalyearsrunningfromOctober1toSeptember30Source(s):TUIMostpopularamusement,cruise,andtravelbrandsintheUnitedKingdomasof4thquarterof2023Mostpopularamusement,cruise,andtravelbrandsintheUKQ42023Shareofrespondents20%

30%0%10%40%50%60%DisneyWorldFloridaThomasCookJet2holidays56%50%49%48%easyJetholidaysTUI46%Expedia44%43%VirginHolidaysThomsonHolidaysCenterParcs41%41%41%SeaWorldLBritishAirwaysHolidaysLonelyPlanet40%39%38%29Description:Ofamusement,cruise,andtravelbrands,DisneyWorldFloridawasthemostpopularintheUnitedKingdominthefourthquarterof2023.BetweenOctoberandDecember2023,roughly56percentofrespondentssaidtheyhadapositiveopinionofthatbrand.ReadmoreNote(s):UnitedKingdom;OctobertoDecember2023;over1,100¹Source(s):YouGovCHAPTER

05ConsumerbehaviorPackageholidaybookingsbybrandintheUKasofDecember2023PackageholidaybookingsbybrandintheUK2023Shareofrespondents0%5%10%15%20%25%30%TUIJet2HolidaysBritishAirwaysHolidaysEasyJetHolidaysExpedia30%27%21%21%13%OntheBeachFirstChoice9%8%EbookersHaysTravelVirginHolidaysBarrheadTravelEDreams7%7%7%6%6%KAYAK5%31Description:WeaskedUKconsumersabout"Packageholidaybookingsbybrand"andfoundthat"TUI"takesthetopspot,while"Trailfinders"isattheotherendoftheranking.ReadmoreNote(s):UnitedKingdom;JanuarytoDecember2023;922respondents;18-64years;respondentswhobookedpackageholidays(Mobility,Travel)Source(s):ConsumerInsightsPackageholidaybookingsbybrandinGermanyasofDecember2023PackageholidaybookingsbybrandinGermany2023Shareofrespondents0%5%10%15%20%25%TUIAb-in-den-urlaubAlltours25%17%17%Expedia16%HolidayCheckFTITouristikEbookersLastminuteEDreamsSonnenklar.tvLidlReisenOpodo15%12%8%8%7%7%6%5%5%Urlaubspiraten32Description:WeaskedGermanconsumersabout"Packageholidaybookingsbybrand"andfoundthat"TUI"takesthetopspot,while"Urlaubsguru"isattheotherendoftheranking.ReadmoreNote(s):Germany;JanuarytoDecember2023;1046respondents;18-64years;respondentswhobookedpackageholidays(Mobility,Travel)Source(s):ConsumerInsightsPackageholidaybookingsbybrandinAustriaasofDecember2023PackageholidaybookingsbybrandinAustria2023Shareofrespondents0%5%10%15%20%25%TUIHoferReisenBillaReisenCheckfelix26%15%9%8%8%HolidayCheckAb-in-den-urlaubAlltours7%7%7%7%RestplatzbörseRuefaFTITouristikDertour6%5%ExpediaLidlReisen5%5%33Description:WeaskedAustrianconsumersabout"Packageholidaybookingsbybrand"andfoundthat"TUI"takesthetopspot,while"Urlaubspiraten"isattheotherendoftheranking.ReadmoreNote(s):Austria;JanuarytoDecember2023;330respondents;18-64years;respondentswhobooked

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