酒店英语概述

CompanyLogo[,rezə'veiʃən]['mʌndɪ][dɪ'sembə]['dʒænjʊ(ə)rɪ]

[sɛp'tɛmbɚ]['wenzdɪ]['θɝzdɪ][twelfθ]['sɪks'tiːnθ]['sætədi]CompanyLogo[,prezɪ'denʃəl]['tripl][di'lʌks][ə'veɪləb(ə)l][pə'sent][gær(ə)n'tiː][kən'fɜːm]ReservationCompanyLogoreservationfacetoface柜台预定Telephone(电话预定)Internet（网络订房）Fax（传真订房）CompanyLogoServiceProcedure服务流程1.Greettheguest;2.Asktheguestofthereservationinformation:1)Thedateofarrivalanddeparture;2)Thenumberofthepeople;3)Theroomtypeandthenumberofrooms.3.Searchfortheroomavailableinthecomputer;4.Getthefollowinginformationfromtheguest:1)Thenameoftheguestornameofthegroup.2)Theguest’stelephonenumber.CompanyLogoKeySentences1.Greettheguest

HelloSir/Ma’am,XXXhotel.MayIhelpyou?2.TakingareservationWhattypeofroomdoyouneed/prefer?Andhowmanypersonwilltherebeinyourparty?3.ReferringtodatesandtimesForwhatdates?Howmanynightsdoyouwishtostay?4.Acceptingorrefusingthebooking.Letmeseeifthereisaroomavailable.Well.Wehave….CompanyLogoIt’sallrightfor(date)butnot(date)Wedon’thaveany(roomtype),wouldyoumindhaving(roomtype)Iamsorry,wearefullybookedonthosedays.Wouldyouchangeyourreservationdate?5.StatingthepriceIt’s…pernight.(wewillgiveyou…off).6.Askingguest’sinformation.MayIhaveyournameandyourtelephonenumber?Howdoyouspellyourlastname?CompanyLogo7.confirmthedetailsIwouldliketoconfirmyourreservation.Mr./Ms.XXX,youhavebooked/reserved…roomfrom…to…,thepriceis…andyourtelephonenumberis……..Isthatright?8.ThanktheGuestThankyou,welookingforwardtoseeingyou.CompanyLogoFortheunguaranteedreservation,wecanonlyholdtheroomby(time).Becauseitisthepeakseasonnow.Ifyoumaketheguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard?WewillneeddepositofU.S.$100.Ijustneedyourcreditcardnumber，andIwilltakecareoftherest.CompanyLogowaystoguaranteethereservationprepayment预收款Creditcard信用卡advanceddeposit

预付押金contract/agreement合同或协议CompanyLogo

1.Weofferfreetransportationtoandfromtheairport./weofferthepick-upservice.我们提供免费的机场送迎服务。2.MayIhaveyourairlineandflightnumber,please?请告诉我您搭乘的航空公司和班机号码号码？3.Wehaveacounterattheairport.Ourrepresentativewillescortyoutothecar.我们在机场设有柜台，到时将有代表护送您上车。CompanyLogoRoomTypeSingroom单人房Doubleroom双人房Tripleroom三人间Kingsize大床Presidentialsuite

总统套房Standardroom

标准间

seaview./mountainviewroom海景房/山景房Beachvilla/watervilla沙屋/水屋Juniorsuite普通套间Businesssuite商务套间Economyroom经济套间Duplexsuite复式套间Deluxesuite豪华套间Connectingroom门相通的房间Adjoiningroom相邻的房间Extrabed加床Cot婴儿床CompanyLogo星期一 Monday星期二 Tuesday星期三 Wednesday星期四 Thursday星期五 Friday星期六 Saturday星期日 SundayCompanyLogo1月 January2月 February3月 March4月April5月

May6月 June7月 July8月 August9月 September10月October11月November12月DecemberCompanyLogoReservationCardMr./Mrs./Miss:ArrivalDate:DepartureDate:Noofrooms:RoomType:NoofPersons:RoomRate:Bookedby:Tel:Approveby:Takenby:Date:CompanyLogoOrderataxiIwanttoorderataxifor…

I'dliketogetataxito

Whenandwhereareyougoing

Imgoingto…Imuststartoutabout….inthemorningIwillarr