版权说明：本文档由用户提供并上传，收益归属内容提供方，若内容存在侵权，请进行举报或认领
文档简介
SpokenEnglishforDailyBanking目录OverviewofDailyEnglishSpeakinginBanksBasicknowledgeofdailyEnglishspeakinginbanksEnglishSpeakingforDailyBankingBusiness目录SpokenEnglishforBankCustomerServicePracticeandImprovementofDailyEnglishSpeakinginBanks01OverviewofDailyEnglishSpeakinginBanksDefinitionDailyEnglishspeakinginbanksreferstothelanguageusedbybankemployeesandcustomersintheirdailyworkandtransactionsCharacteristicsDailyEnglishinbanksischaracterizedbyitsprofessionalnature,accuracy,clarity,andpolarityItinvolvesspecificvocabulary,phrases,andpresencestructuresrelatedtobankingbusinessTheDefinitionandCharacteristicsofDailyEnglishSpeakinginBanksEnhancedCustomerServiceProfessionalEnglishspeakingskillsenablebankemployeestoprovidebettercustomerservice,communicatemoreeffectivelywithinternationalcustomers,andresolveanyissuesorconcernspromptlyIncreasedProductivitySpeakingfluentEnglishcanimprovethespeedandefficiencyoftransactions,reducingthetimeneededforcommunicationandprocessingcustomerrequestsInternationalReachEnglishisthegloballanguageofbusinessandfinanceProfessionalEnglishspeakingenablesbankstoexpandtheirreachandattractmoreinternationalcustomersTheImportanceofLearningDailyEnglishSpeakinginBanksLearningMethodsandSkillsforDailyEnglishSpeakinginBanksObtainBasicVocabulary:MemorizecommonbankingtermsandphrasesinEnglishtobuildasolidfoundationforcommunicationPracticeConversationalSkills:ParticipateinroleplaysorsimulationstoimproveyourabilitytoconversenaturallyinEnglishaboutbankingtransactionsandservicesAttendTrainingPrograms:SeekprofessionaltrainingorattentionworkshopsonbankingEnglishtoimproveyourfluencyandaccuracyUtilizeTechnology:Uselanguagelearningapps,onlineresources,orvoicerecognitionsoftwaretoenhanceyourlearningexperienceandpracticespeakingEnglishregularly02BasicknowledgeofdailyEnglishspeakinginbanksArecordoffinancialtransactionsthatacustomermaintainswithabankAccountMoneythatacustomerplacesintotheiraccountwithabankDepositMoneythatacustomerremovesfromtheiraccountwithabankWithdrawingMoneythatacustomerearnsontheirdepositswithabankInterestCommonvocabularyfordailyEnglishspeakinginbanksCommonexpressionsusedindailyEnglishspeakinginbanks"Iwouldliketoopenanaccount.""Iwouldliketodraw$100frommycheckingaccount.""HowmuchdoIneedtodeposittoopenthisaccount?""HowmuchinterestwillIearnonmysavingsaccount?"CommonscenariosandcontextsfordailyEnglishspeakinginbanksOpeninganewaccount:Whenacustomerwantstoopenanewaccountwiththebank,theywillneedtoprovidepersonalinformationandproofofidentityThetellerwillguidethemthroughtheprocessofopeningtheaccountDepositingmoney:Whenacustomerwantstodepositmoneyintotheiraccount,theywillneedtofilloutadepositslipandhandittothetellerThetellerwillthenprocessthedepositandupdatethecustomer'saccountbalanceWithdrawingmoney:Whenacustomerwantstowithdrawmoneyfromtheiraccount,theywillneedtofilloutawithdrawalslipandhandittothetellerThetellerwillthenprocessthewithdrawalandprovidethecustomerwiththecashInquiryaboutaccountinformation:Whenacustomerwantstoknowtheircurrentaccountbalanceoraboutanytransactionsthathaverecentlyoccurredontheiraccount,theycanspeakwiththetellerwhocanaccesstheinformationandprovideanupdate03EnglishSpeakingforDailyBankingBusiness03Askfortheirpersonaldetails,includingname,address,andcontactinformation01OpeningaSavingsAccount02GreetthecustomerandconfirmtheirpurposeforvisitingthebankOralEnglishforDepositBusinessOralEnglishforDepositBusinessExplainthetermsandconditionsofthesavingsaccount,includinganyfeesorinterestratesClosethetransactionbyconfirmingthecustomer'ssatisfactionandprovidingthemwithnecessarydocumentsOralEnglishforDepositBusiness01RedepositingFunds02GreetthecustomerandconfirmthepurposeoftheirvisitAskfortheiraccountnumberandtheamountoffundstheywishtodeposit03OralEnglishforDepositBusiness01Verifytheamountandconfirmwiththecustomerthatitiscorrect02Completethenecessarypaperworkandhandoverthedepositslipforthecustomertosign03InformthecustomerofanypotentialdelaysintheprocessingoftheirdepositCashWithdrawingGreetthecustomerandconfirmtheirpurposeforvisitingthebankAskfortheiraccountnumberandtheamountofcashtheywishtowithdrawWithdrawnBusinessEnglishSpeakingVerifytheaccountbalancetoensureitissufficientforthewithdrawalCompletethenecessarypaperworkandhandoverthecashtothecustomerInformthecustomerofanypotentialdelaysintheprocessingoftheirwithdrawal010203WithdrawnBusinessEnglishSpeaking123WireTransferGreetthecustomerandconfirmtheirpurposeforvisitingthebankAskforthedetailsoftherecipient,includingtheirname,accountnumber,andbankroutinginformationWithdrawnBusinessEnglishSpeakingCompletethenecessarypaperworkandhandoverthewiretransferformforthecustomertosignInformthecustomerofanypotentialdelaysintheprocessingoftheirwiretransferVerifytheamounttobetransferredandconfirmwiththecustomerthatitiscorrectWithdrawnBusinessEnglishSpeakingDomesticTransferAskforthedetailsoftherecipient,includingtheirname,accountnumber,andbankroutinginformationGreetthecustomerandconfirmtheirpurposeforvisitingthebankEnglishSpeakingforTransferBusinessVerifytheamounttobetransferredandconfirmwiththecustomerthatitiscorrectCompletethenecessarypaperworkandhandoverthetransferformforthecustomertosignInformthecustomerofanypotentialdelaysintheprocessingoftheirtransferEnglishSpeakingforTransferBusinessEnglishSpeakingforTransferBusinessInternationalTransfer02Greetthecustomerandconfirmtheirpurposeforvisitingthebank03Askforthedetailsoftherecipient,includingtheirname,accountnumber,bankroutinginformation,andcurrencyoftransfer01EnglishSpeakingforTransferBusiness030201VerifytheamounttobetransferredandconfirmwiththecustomerthatitiscorrectCompletethenecessarypaperworkandhandovertheinternationaltransferformforthecustomertosignInformthecustomerofanypotentialdelaysintheprocessingoftheirinternationaltransfer04SpokenEnglishforBankCustomerServiceWelcomecustomersUsepolitelanguagesuchas"Goodmorning/afternoon,welcometoourbank.HowcanIassistyoutoday?"InquireaboutcustomerneedsUnderstandthepurposeofthecustomercomingtothebank,suchaswithdrawal,deposit,transfer,etc.Usethesentencepattern"Inotifiedyouherefor[specificservice],wouldyouliketoproceedwiththatnow?"GuidecustomersBasedoncustomerneeds,guidecustomerstothecorrespondingwindowordeviceforoperation,suchas"Ifyouproceedtothecounter/ATMontheright,youcanstartyourtransaction."ReceiptofclientsinEnglishspeakingEnsureunderstandingofcustomerrequirementsandissues,andcanrepeatorconfirmcustomerneeds,suchas"Iunderstandyouwanttotransferfundsfromyourcheckingaccounttoyoursavingsaccount.Isthatcorrect?"Basedonthecustomer'sneeds,providereasonablesuggestionsorotherrelatedservices,suchas"Youmayalsoconsideropeninganewinvestmentaccountifyou'reinterestedinlongtermsavings."Duringcommunication,payattentiontorecordingimportantinformationsuchasthecustomer'sname,accountnumber,andtransactiondetails.ClarifycustomerneedsProvidechoicesandsuggestionsRecordimportantinformationCustomerneedsunderstandingandcommunicationinEnglishspeakingApologyandsympathyForcustomercomplaintsorissues,firstexpressapologiesandsympathy,suchas"I'msorryfortheinconvenience.Iunderstandyourconflict."SolutionToresolvethisissue,wecancontactyourbankmanagerforfurtherassistanceFollowupandfeedbackEnsurethatcustomersaresatisfiedwiththeprocessingresultsandaskiftheyhaveanyotherneedsorissues,suchas"Ihopethisresolvesyourissue.IsthereanythingelseIcanassistyouwithtoday?"CustomerProblemSolvingandComplaintHandlingEnglishSpeaking05PracticeandImprovementofDailyEnglishSpeakinginBanksSimulateabankingscenariofororalpracticeSimulateacallscenarioforbankcustomerservice,practiceansweringandmakingphonecalls,andimproveoralexpressionandlisteningcomprehensionskills.SimulatedTelephonePracticeSimulaterealbankingscenarios,suchashandlingdeposits,withdrawals,loans,wealthmanagement,etc.,andpracticespeakingthroughrole-playing.SimulatedbankingscenarioSimulateaconversationbetweenabankcustomerandaserverwithapartner,payingattentiontousingpolitelanguageandcorrectbankbusinessEnglishexpressions.Simulatedconversationexercise010203ListentoBankEnglishmoreBylisteningtorecordings,watchingvideos,andothermethods,learntheexpressionsandcommonlyusedvocabularyinBankEnglish,andimprovelisteningcomprehensionskills.SpeakmorebankEnglishTrytousebankEnglishforexpressionandcommunicationindailylife,practicewithfamilyandfriends,andimp
温馨提示
- 1. 本站所有资源如无特殊说明，都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等，如果需要附件，请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸，网页内容里面会有图纸预览，若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间，仅对用户上传内容的表现方式做保护处理，对用户上传分享的文档内容本身不做任何修改或编辑，并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容，请与我们联系，我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 2024年台州市天台县《高等数学（一）》（专升本）押题密卷含解析
- 2024年临西县《高等数学（一）》（专升本）考前冲刺试题含解析
- 2023高考前的语文复习策略方法大全
- 华为H13-531-HCIE-Cloud Computing考试练习题
- 聘请专家安全检查协议
- 七年级下历史成套教案、同步练习(开运河创科举等47套)-岳麓版19
- 2024年计划生育技术服务项目发展计划
- 2024年锌压延加工材项目建议书
- 汽车实训总结
- 2024年一氧化二氮合作协议书
- （高清版）DZT 0203-2020 矿产地质勘查规范 稀有金属类
- 2024台州广电网络有限公司招聘笔试参考题库附带答案详解
- 江苏省苏州市2022-2023学年高二年级下册学期质量阳光指标调研卷物理试题及答案
- 工会心理健康服务制度
- 三年级语文 围绕一个意思把一段话写清楚（市一等奖）
- 农村小学课后服务现状、问题与对策研究
- 市政工程道路施工主要管理人员及劳动力安排
- 床上家纺行业市场需求分析报告
- 山西高考大数据分析报告
- 老顾客回馈活动方案
- 中医外科学教案教学设计
评论
0/150
提交评论