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文档简介
Navigatingthemarketheadwinds:
grocery
Thestateof
retail2022
NorthAmerica
May2022
Copyright©2022McKinsey&Company.Allrightsreserved.
Thispublicationisnotintendedtobeusedasthebasisfortrading
inthesharesofanycompanyorforundertakinganyothercomplexorsignificantfinancialtransactionwithoutconsultingappropriateprofessionaladvisers.
NopartofthispublicationmaybecopiedorredistributedinanyformwithoutthepriorwrittenconsentofMcKinsey&Company.
Coverimage:
©EdwinTan/GettyImages
StateofGroceryNorthAmerica1
Contents
6
ThestateofgroceryinNorthAmerica
32
Tech-enabledgrocerystores:Lowercosts,betterexperience
45
Growingbeyondgroceries:Theecosystemexpansion
64
grocers
Crisisoropportunity?How
canwinthetalentwar
80
Pushinggranulardecisionsthroughanalytics
19
Thenexthorizonfor
grocerye-commerce:Beyondthe
pandemicbump
37
Achievingprofitableonlinegrocery
orderfulfillment
52
Grocers’sustainabilityopportunityin
transformingthefoodsystem
72
ThestateofgroceryretailinMexico
StateofGroceryNorthAmerica3
BillAull
Foreword
MorethantwoyearsafterthestartoftheCOVID-19pandemic,thegroceryindustrycontinuestofacedisruption.Whilesomethemesshapingthesector—suchasthesupplychainandthegrowthofe-commerce—haveresonatedthroughoutthisperiod,additionalheadwindsareonceagaintestingtheresilienceofgrocersandthefoodindustryasawhole.ExecutivesatNorthAmericangroceryretailershaveexpressedsomeuncertaintyaboutmarketconditionsin2022,pointingtolowerprofitmarginsduringthepandemic,increasedpricesensitivity,greatercompetition,andrisinginflationthatisforcingconsumerstograpplewithanincreasedcostofliving.Thesetrends,aswellasglobalevents,arelikelytoonlyhaveagreaterimpactonconsumerconfidenceandspending.
Movingfurtherinto2022andbeyond,grocerswillbefacedwithincreasedpressureonmarginsandpricingastheynavigatetheneedtocatertobroaderconsumertastesanddemands.Omnichannelcomplexitywillcontinuetorise,withconsumersseekingmoreseamlessexperiencesandmanageablefulfillmentfees.
Werecognizethesignificantuncertaintyfacingtheindustry.Allgroceryexecutivesaregrapplingwithaseriesofquestions:Asconsumerbehaviorcontinuestoevolve,howcangrocersbestcatertonewtrendssuchashealthandwellnessandvalue?E-commercehasbecometablestakes,buthowcantheycontinuetoenhancetheomnichannelexperiencewhileimprovingprofitability?Howmuchinvestmentwilltheyneedtomakeinautomation,andhowcantheyharnesstechnologytochangetheoperatingmodelforstoresandemployees?Assustainabilitygainstraction,whatistherightwaytobeginthejourneyorbuildonexistingplans?
Thisreportaimstoanswerthosequestions.ItscontentsarepartofMcKinsey’sbroaderglobalseriesTheStateofGroceryRetail,anannualpublicationcoveringthreecontinents(includingAsia–Pacific,theEuropeanUnion,andNorthAmerica,withanewarticlespecifictoMexico).OurgoalistoframemajortrendsandissuesforCEOsseekingtostayaheadofmarketshifts.Toofferaholisticviewofindustrydynamics,insightsandanalysesfromourcolleaguesarecomplementedbysurveysandinterviewswithgroceryexecutives.
WewishtothankFMIforitscollaborationindevelopingtheseperspectivesandinsupportingtheengagementofCEOsfromleadingNorthAmericangroceryandconsumerpackagedgoodscompanies.Wehopethereportwilloffernewinsightsthatcanhelpgrocers,andthoseinthebroaderfoodindustry,remaincompetitiveduringtheseunprecedentedtimes.
Partner
NorthAmericanleader,GroceryPractice
BeccaCoggins
Seniorpartner
NorthAmericanleader,
RetailPractice
SajalKohli
Seniorpartner
Globalleader,
RetailandConsumer
PackagedGoodsPractices
4StateofGroceryNorthAmerica
Editors
BillAull
BillisapartnerinMcKinsey’sCharlotteofficeandaleaderwithintheRetailandConsumerPracticesfortheAmericas.HenowleadsMcKinsey’sNorthAmericangrocerypractice.HehasbeenwithMcKinseyforthelast12years,andhisclientworkhasspannedacrossbothretailandconsumer-packaged-goodssectorswithafocusontransformationtopics—commercialstrategy,organizationrestructuring,merchandising(pricing,promotion,assortment,andvendornegotiations),storeoperations,andsupplychain.Hehasworkedacrossnumerousretailchannelsandformatsandconsumercategories.
SajalKohli
SajalisbasedinChicagoandleadsMcKinsey’sglobalworkintheretailandconsumer-goodsindustries.Inmorethan25yearsofmanagementconsulting,Sajalhascounseledleadingglobalretailandpackaged-goodsclientsastheysetgrowthstrategiesandfacechallengesfromthechanginginternationallandscapeandfromdomestic-marketshiftscausedbydigitalization,consolidation,andnewentrants.Hehasservedretailandconsumer-goodsclientsacrossAsia,Canada,Europe,LatinAmerica,andNorthAmerica.Heservesretailclientsacrossmultipleformats,includinghypermarkets,puree-commerceplayers,grocers,restaurantchains,departmentstores,andleadingconsumer-goodscompaniesacrossfood,consumer-electronics,personal-care,beauty,andothercategories.Sajalfocusesonworkingwithseniorleadersandtheirmanagementteamstodrivegrowthandcommercialandoperationstransformationsacrossbothretailandconsumer-goodscompanies.Overthelastfewyears,hehasbeenspendingalotoftimewithorganizationsonthepotentialandimplicationsoftechenablement,includingadvancedanalytics,artificialintelligence,andtheirimplicationsonthefutureofwork.
Operationslead
EricMarohn
EricMarohnisanexpertwithMcKinseywhohasbeenwiththecompanyfor22years.HeisbasedinChicago,IL,focusinghispracticeontheNorthAmericangrocerymarket.Hisexpertiseisinmerchandising,marketing,sales,formats,andconsumerresearch,withextensiveknowledgeacrossNorthAmerica.Hefocusesongrocery,food,andconsumertrends;corporatestrategy;andgrowthtransformationininternationalandUS-basedmarkets.
StateofGroceryNorthAmerica5
Acknowledgments
SpecialthankstoJanieceLehmann,BeccaCoggins,DanielLaeubli,andJuliaSpielvogel.WewouldalsoliketothankBeatrizRastrolloandKarinRingvoldfortheirworkinconductingtheconsumersurveyfortheEuropeanreportandlayingthefoundationforthisone.
ThankstoLeffforprovidingeditorialanddesignservicesforthisreport.
Contributors
CaraAiello
Consultant
Boston
BasselBerjaouiAssociatepartner
Paris
JoséRicardoCota
AssociatepartnerMexicoCity
MauraGoldrickPartner
Boston
HolgerHürtgenPartnerDusseldorf
Alexandra
Kuzmanovic
Consultant
Chicago
BillMutell
Partner
Atlanta
RicardoSanrománPartner
MexicoCity
JaniceYoshimuraConsultantChicago
ManikAryapadi
Partner
Dallas
SaraBondi
AssociatepartnerPittsburgh
AndreasEss
Partner
Zurich
TylerHarrisAssociatepartnerWashingtonD.C.
NikolaJakicAssociatePartnerToronto
NicholasLandryAssociatepartner
Vancouver
JayaPandrangi
Partner
Chicago
PatrickSimon
Partner
Munich
TomYouldon
Partner
London
BillAull
Partner
Charlotte
VishwaChandraPartnerSanFrancisco
RicardoFerreiraConsultantLibson
JakeHart
Directorof
SolutionDeliveryCleveland
JonatanJanmarkPartnerStockholm
EricMarohn
KnowledgeexpertChicago
BeatrizRastrollo
Associatepartner
Madrid
RaphaëlSpeichPartner
Paris
FernandoAyala
Consultant
MexicoCity
GokmenCigerAssociatepartner
Istanbul
SebastianGatzerPartner
Cologne
partner
JennyHu
Associate
Toronto
BartoszJesse
Partner
Zurich
RahulMathew
Associatepartner
NewYork
JoshuaReuben
Consultant
Toronto
SarahTouse
Partner
Boston
StevenBegleyPartnerNewYork
BeccaCogginsSeniorpartnerChicago
PrabhGill
Associatepartner
Vancouver
KarinaHuertaConstultantMexicoCity
SajalKohliSeniorpartnerChicago
VarunMathur
Partner
SanFrancisco
DanielRoos
AssociatepartnerCologne
KumarVenkataramanPartnerChicago
©JacobFergus/GettyImages
Thestateofgroceryin
NorthAmerica
Theemergenceofnewchallengeswillforcegroceryretailerstoadapttheirstrategiesandoperations.Executivesshouldfocusonfiveprioritiesin2022.
byBillAull,BeccaCoggins,SajalKohli,andEricMarohn
6StateofGroceryNorthAmerica
StateofGroceryNorthAmerica7
Overthepasttwoyears,grocery
retailershavehadtoreassessandadapt
nearlyeveryfacetoftheiroperations.
Changestothegrocerylandscapewill
continue,shapedbybothmacroeconomic
factors(suchassupplychainchallenges
andinflation)andmercurialcustomer
preferences.Tokeeppace,retailersshould
focusonahandfuloftrends:theriseof
thevalue-conscious,healthier-eating
consumer;elevatedconsumerexpectations
foromnichannel;anincreasedemphasison
sustainability;strategicworkforceplanning
andinvestmentintechandanalytics;and
thegrowingimportanceofecosystems
andpartnerships.
Lookingbackon2021
InourconversationswithCEOs,“volatile”
wasthewordusedmostfrequentlytodescribe2021.Since2019,themarkethasgrownatanimpressive15percent,1arisethatwastheproductofincreasestobothpricesandvolumes.Butthesetop-linenumbersbelietheroilingretaillandscapebeneath.Significantshiftsinshareofstomach,supplyandlaborshortages,unprecedentedinvestmentsine-commerce,andrisinginflationcreatedwidespreaddisruptionforgrocers.
Accelerationofpandemic-relatedconsumertrends
AccordingtorecentMcKinseyconsumerinsights,thetrendsthattookholdatthestartofthepandemichavegained
momentum.Totale-commercesaleshavegrownnearly60percentsincethebeginningofthepandemic,thoughpenetrationrateshaveleveledoff.Atthesametime,consumersaremakingfewer
tripsandvisitingasmallernumberof
stores:theyare20percentmorelikelyto
gotojustonegrocerystoreaweek.As
such,consumersareincreasinglyseeking
outone-stopshopsandhaveexpressedan
interestinbuyingeverythinginoneplace
evenmorefrequentlyin2022.
Meanwhile,thefood-at-homemarket,
whichhadbeenslowlylosingshareto
foodawayfromhomebefore2020,has
surged8.7percent,fourtimesitshistorical
growthrate.Themovetofoodathome
coincideswithagrowingemphasison
healthiereating.
Together,thesetrendssuggestconsumerbehaviorshavefundamentallychanged—andgrocersshouldtakenotice.
Asteadyingbutstill-fragilesupplychainDisruptionstosupplychainsduringthepandemichaveincreasedout-of-stockratesbyupwardof15percent,comparedwithhistoricalratesof5to10percent.2Issuesoverthepasttwoyearshavebeenattributedtoahostoffactors,includingbottlenecksatports,laborshortages,andhuge,unanticipatedspikesinconsumerdemand.Thegoodnewsisthatsomeofthesechallenges,suchasoverseasvessel
delaysandcontainershortages,willpass.Others—suchaslaborshortagesandtheongoingshifttowardautomation—havebeenalongtimeinthemakingandwillrequireasustainedcommitmenttoresolve.
SignificantshockstothelabormarketThegroceryindustryemploysnearlythreemillionpeopleintheUnitedStates.3Everyaspectoftheindustry’speoplemodel—
1
2
3
Totalgrocerysalesacrosstraditionalgrocery,supercenters,massmarket,drugstores,conveniencestores,clubs,discounters,andonlinechannelsinclusiveofdrugspending;KantarLLC,Copyright2022.Allrightsreserved2022.
KellyTyko,“Grocerystoresstillhaveemptyshelvesamidsupplychaindisruptions,omicronandwinterstorms,”USAToday,January12,2022.
“Supermarkets&grocerystoresintheUS-Employmentstatistics2002–2027,”IBISWorld,updatedDecember29,2021.
8StateofGroceryNorthAmerica
corporate,in-store,andacrosseverypartofchallengesamongsuppliers,retailers,anditsoperation—isexperiencinganupheavalconsumershasincreasedthesegroups’
causedbyariseinabsenteeismandreceptivenesstohigherprices—afortunate
attritionaswellasbyemployeedemandsdevelopmentforretailersbecauseno
forflexiblelaborscheduling.Theworkforcesingleplayercanabsorbthefullmagnitude
participationrateplungeddramaticallyofpriceincreasesandremainprofitable.In
duringthepandemic;asofAugust2021,2021,groceryretailersraisedpriceseven
itwasstill1.6percentagepointsbelowwhiledoingtheirbesttomitigatecosts.
prepandemiclevels.TheacceleratingOneCEOnoted,“Inflationisexceeding
adoptionofautomation(suchasthecustomerincomegrowth.Ifcostincreases
increaseduseofself-checkout,imagearejustpassedthrough,itwillleadtolower
technologytoperformin-stockchecks,andsalesandprofitsandagreatermigration
automatedpickinginwarehouses)isalsoofcustomerstoEDLP4grocers.Itwillbe
changingtheworkforcedynamic.criticaltobalancewhentoabsorbthecost
inflationversuspassingsomeorallofit
EmergenceofunprecedentedinflationthroughtooptimizebusinessperformanceAtthebeginningof2022,inflationexceededandretaincustomers.”
7percent,fueledbyhistoricrisesinlabor,
freight,andcommoditiescostsduringtheGreatlyincreasedcapitalinvestment
latterhalfof2021.Today’sinflationaryThegroceryecosystemhasbegunto
environmentcontinuestostemfromablendchangedramaticallyasnewpartnerships
ofcyclical,structural,andglobalsupplyandentrantshavechallengedthestatus
chainissues.Therecognitionofsupplychainquo.Grocersincreasedtheircapital
4Everydaylowpricing.
Exhibit1
Grocerssignificantlyincreasedtheircapitalspendingtokeeppacewithachangingecosystem.
CapitalexpenditureCAGR,¹%
4.2%
1.3x
1.8%
2010–18
2018–20
1Foracollectionof16publiclytradedhypermarketsandsupercenters,foodretailers,andgeneralmerchandisestores.Source:McKinseyanalysisofannualreportsfromgroceryretailers
StateofGroceryNorthAmerica9
expendituresatanamount1.3timestheir1.Riseofthevalue-conscious,
historicallevelsthanksinparttoaninfluxofhealthier-eatingconsumer
funding(Exhibit1).Considerthatventure-Withcontinueduncertaintyaroundthe
capitalfirmsraised$10billionforgroceryCOVID-19pandemicandgroceryinflation
start-upsinthefirstsixmonthsof2021thehighestithasbeenintenyears,
alone.Asinvestmentscontinuetopourin,consumershavebecomemorefocusedon
weexpecttheseenhancedcapabilitiestoshoppingforthebestvalueinaneffortto
disruptthefoodecosystem.stretchtheirdollars(Exhibit2).Moreover,
90percentofCEOsexpectincreasing
What’saheadfor2022pricingpressurefromconsumersto
Grocerswillfacefivetrendsthatcanbroadlycontinuein2022.Whenchoosingwherebedescribedbychangingconsumertastestoshopintheyearahead,45percentofandtheresponsesnecessarytokeeppaceconsumersindicatetheyplantoexplore
withthem.morewaystosavemoney,alevelvirtually
WithcontinueduncertaintyaroundtheCOVID-19pandemicandgroceryinflationthehighestithasbeenintenyears,consumershavebecomemorefocusedonshoppingforthebestvalueinanefforttostretchtheirdollars.
10StateofGroceryNorthAmerica
Exhibit2
In2022,consumerswilllookforwaystosavemoneywhilefocusingonhealthiereatingandnutrition.
Groceryshoppingattitudesin2022vs2021,1%change
Lookforwaystosavemoneywhenshopping
Switchtolessexpensiveproductstosavemoney
Activelyresearchbestpromotions
Buyprivate-brandproductsinsteadofknownbrands
Buyimportedproducts
Buyfoodfromfreshbarsanddelicountersinstores
Focusonhealthyeatingandnutrition
Buygroceriesinlargestores,whereIcanbuyeverythinginoneplace
Buygroceriesonline
Payahigherpricetogetanenvironmentallyfriendlyproduct
DecreaseStaythesameIncrease
3
52
45
10
63
27
8
8
63
29
71
21
29
61
10
16
67
17
4
57
39
4
70
26
27
21
53
20
62
17
Netintent,2%
+42
+17
+21
+13
–19
+1
+35
+22
–7
–4
Groceryshoppingattitudes
in2021vs2020,3%changeLookforwaystosavemoneywhenshopping
Switchtolessexpensiveproductstosavemoney
Activelyresearchbestpromotions
Buyprivate-brandproductsinsteadofknownbrands
Buyimportedproducts
Buyfoodfromfreshbarsanddelicountersinstores
Focusonhealthyeatingandnutrition
Buygroceriesinlargestores,whereIcanbuyeverythinginoneplace
Buygroceriesonline
Interactwithstoreemployeesatcheckoutvsself-checkout
2
53
45
8
63
29
7
63
30
9
71
20
30
62
8
18
64
18
3
55
42
6
67
27
26
54
20
21
64
15
+42
+21
+23
+11
–22
0
+38
+21
–7
–6
1Question:Thinkabout2022.Areyouplanningtodomore,less,oraboutthesameofthefollowing?
2Question:Whichofthefollowingstatementsbestdescribesyourattitudestowardgroceryshoppingin2021ascomparedwith2020?
3Netintentiscalculatedbysubtractingthepercentofrespondentsstatingdecreasefromthepercentofrespondentsstatingincrease.Source:StateofGroceryConsumerSurvey,November19–December7,2021(n=3,007)andJanuary13–25,2021(n=4,691);sampledandweightedtomatchtheUSgeneralpopulationover18yearsold
StateofGroceryNorthAmerica11
unchangedfromtheyearbefore.In
contrast,29percentintendtoactively
researchthebestpromotionsmore
frequently.
Consumersarebalancingtheiremphasisonvaluewithaninterestinhealthierfoods.About40percentofconsumers
expecttoincreasetheirfocusonhealthy
eatingandnutrition.Consumersintend
topurchasemoreregionalandlocal
goods(41percent),high-proteinoptions
(34percent),andofferingsthatarefree
fromcertainingredients(33percent),
alongwithothernaturallyhealthy
options(Exhibit3).Thiscombinationof
savingmoneyandeatinghealthier,more
nutritiousfoodsismoreprevalentamong
millennialandGenZconsumers,inpart
becausetheyarestillwaitingfortheir
financestoreturntonormal.
Theemergenceofthisyounger,value-
conscious,andhealthiereaterin2022
createsopportunitiesforgrocerstotailor
theirvalue-pricedprivate-labelproductstoincludehealthierofferings.
2.Elevatedconsumerexpectationsforomnichannel
Onlinebuyingisheretostay.Customer
preferenceforonlineanddeliveryorders
increasedbyaround50percentduringthe
pandemicandisexpectedtorisefurther
in2022(Exhibit4).Consumerscontinueto
bedrawntotheconvenienceandrelative
safetyofonlineshopping,anattractionthat
becomesevenmoreappealingasdelivery
costsdeclineandpromotionsincrease.
Themainbarrierstoonlineshoppingare
consumerpreferencesforpersonalcontact
instoresandexpensivedeliverycharges,
Theemergenceofthisyounger,value-conscious,andhealthiereaterin2022createsopportunitiesforgrocerstotailortheirvalue-pricedprivate-labelproductstoincludehealthierofferings.
12StateofGroceryNorthAmerica
Exhibit3
Consumersexpecttospendmoremoneyonfoodwithspecificattributes,suchashighproteinandnaturalingredients.
Spendpreferencebyfoodtype
in2022vs2021,1%changeDecreasethesameNetintent,2%
StayIncrease
Regionalorlocal
Naturallyhealthy
Highprotein
"Freefrom"artiicialingredients
"Freefrom"environmentallyhazardousingredientsormaterials
Environmentallyfriendly
Lowsugar
Uses100%recyclablepackagingLowcalories
Animalwelfarefriendly
Lowfat
Packaging-freeor
minimizedpackaging
Organic
Productswithlow-emissionsfootprint
Dairyalternatives
Glutenfree
Vegetarian
Lactosefree
Meatalternatives
Vegan
Halalproducts
2
57
41
5
59
36
4
62
34
6
61
33
6
62
32
6
63
31
6
64
30
5
67
28
6
66
28
7
64
29
7
66
27
6
68
26
11
62
27
9
66
25
13
58
29
14
62
24
17
57
26
15
61
24
17
57
26
19
56
25
19
59
22
+39
+31
+30
+27
+26
+25
+24
+23
+22
+22
+20
+20
+16
+16
+16
+10
+9
+9
+9
+6
+3
1Question:Thinkingabout2022,doyouexpectthatyouwillspendmore,thesame,orlessonfollowingtypesoffoodproductsascomparedto2021?2Netintentiscalculatedbysubtractingthepercentofrespondentsstatingdecreasefromthepercentofrespondentsstatingincrease.
Source:StateofGroceryConsumerSurvey,November19–December7,2021(n=3,007)andJanuary13–25,2021(n=4,691);sampledandweightedtomatchtheUSgeneralpopulationover18yearsold
thoughconsumersarelessconcernedabouttheseissuestodaythantheywerein2020(Exhibit5).Consumersalsopreferhomedeliverywhengroceryshoppingonline,markingachangefromthepreferenceforclickandcollectin2020.
Toshiftmorespendingtoonline,successfulgrocerswillinvesttocreateamoreseamless,personalizedexperience.Herearefourkeytrendstokeepinmind:
StateofGroceryNorthAmerica13
Exhibit4
Onlineanddeliveryordersincreasedbyabout50percentduringthepandemicandareexpectedtorisefurtherin2022.
StayIncrease
Decreasethesame
Consumerchannelchangeduring
COVID-19outbreak,1%change
10
38
52
13
32
55
12
35
53
29
56
15
Online(clickandcollect)
Online(scheduleddelivery)
Instantdelivery
Inaphysicalstoreorfoodmarket
e
Consumerexpectationsfor
channelchangein2022,2%chang
23
50
27
20
55
25
25
48
27
13
74
13
Online(clickandcollect)
Online(scheduleddelivery)
Instantdelivery
Inaphysicalstoreorfoodmarket
Netintent,3%change
+42
+42
+41
–14
+4
+5
+2
0
1Question:HowdidyourpreferencetoshopacrossthefollowingchannelschangeduringtheCOVID-19outbreak?
2Question:Inthenext12months,doyouexpecttoshopmore,less,orthesameinthefollowingchannels?3Netintentiscalculatedbysubtractingthepercentofrespondentsstatingdecreasefromthepercentofrespondentsstatingincrease.
Source:StateofGroceryConsumerSurvey,November19–December7,2021(n=3,007)andJanuary13–25,2021(n=4,691);sampledandweightedtomatchtheUSgeneralpopulationover18yearsold
Customersexpectaconsistentvalue
propositionacrossonlineandin-store
channels.Shoppersareengagingin
omnichannelacrossavarietyofshopping
missions—weeklygroceryshoppingand
midweektop-ups,forexample—andthey
expectsimilarassortments,pricing,and
promotions,amongotherfactors,across
channels.
example,AlbertsonswithGoogle)to
improveuserexperience.
Loyaltyandpersonalizationaremore
importantthanever.Grocersareimproving
theirshareofwalletwithomnichannel
shoppersbyexpandingtheircapabilities
inpersonalizedpromotionsandproduct
recommendations.
UserexperienceonappsisbecomingGrocersarealsoexperimentingwith
moreimportant.Consumersincreasinglyshopperengagementinomnichannel.For
valuetheabilitytosearchforproductsexample,someareusingmobileproduct
quicklyandbuildtheirbasketswhilescanningtogetproductinformation.
shoppingonline.WinninggrocersInaddition,scan-and-gocommerceis
haverespondedbyinvestingintheirchangingthewayshoppersinteractwith
e-commercecapabilitiesandforginggrocersbothinstoresandonapps.
partnershipswithtechcompanies(for
14StateofGroceryNorthAmerica
25
21
17
16
14
13
10
10
10
Exhibit5
Cost,quality,andmerchandisingauthorityarekeystoincreasing
grocerye-commerce.
Qualityandfreshnessoffoodremainobstaclesforconsumersinonlinegroceryshopping
Factorspreventingconsumersfrombuying
groceriesonlinemorefrequently,1%
31
Ipreferpersonalcontact
instores
Thedeliverychargesare
tooexpensiveforme
Qualityandfreshnessof
freshfoodsnotsuicient
Theproductsaretoo
expensiveforme
Mydesiredproductsare
notavailable
Theminimumordervalues
aretoohighforme
Diiculttoindproducts
Iamlookingfor
Theselectionisnot
largeenough
Thepossibledeliverytimes
areunsuitableforme
ToooftenIreceiveproductsthathave
notbeenorderedorthataredamaged,
orthereareproductsmissingondelivery
Changein2021,%
–15
–14
–3
–1
+1
–6
0
–1
–4
–1
1Question:Whatpreventsyoufrombuyinggroceriesonlinemorefrequently?Indicateallapplicablereasons.
Source:StateofGroceryConsumerSurvey,November19–December7,2021(n=3,007)andJan
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