旅游英语第三版Unit3课件清华大学出版社

1、L/O/G/OUnit Three Housekeeping Service 客房服务客房服务Unit Objectives （单元目标）（单元目标） After learning this unit, you should read, comprehend and translate into Chinese the passages and the dialogues about housekeeping. know how to give information about housekeeping ; master the basic words and expressions abo

2、ut housekeeping information and use them to make sentences; get some cultural knowledge about housekeeping information; comprehend the listening dialogues , practice the listening skill and talk a little about housekeeping; find ways to improve your writing skills about resumes on applying for jobs.

3、Background Knowledge 背景知识背景知识 Types of Housekeeping 客户类型（1）single room 单人房（一张单人床） double room 双人房（一张双人床） twin room 双人房（两张单人床） big single room大床房（一张双人大床） tripe room 三人房（三张单人床）（2）economy room（ER） 经济间standard room（SR） 标准间superior room（UR） 高级套房standard suite（SS） 套间deluxe room（DR） 豪华间presidential suite（P

4、S） 总统套房（3）studio room 工作室型客房（设沙发床或躺椅）multi-functional room 多功能客房combined type rooms 组合客房Types of Restaurants 饭店种类饭店种类 inn 旅馆,饭店lodge 小旅馆tavern 酒店caravansary 马车店,大旅馆hostel 招待所hotel 饭店,酒店motel（=motor hotel）汽车饭店（旅店）budget hotel 廉价旅馆economy hotel（one-star hotel）一星级饭店some comfort hotel（two-star hotel）二星级

5、饭店average hotel（three -star hotel）三星级饭店high comfort hotel（four -star hotel）四星级饭店deluxe hotel（five-star hotel）五星级饭店Types of American Credit Cards 美国的信用卡种类美国的信用卡种类（1）American Express 美国运通卡，是由美国运通公司(American Express Company)发行的信用卡，它可以在全世界大多数国家第一流的旅馆、餐厅及商店等处使用。（2）Carte Blanche 全权卡，这是两个法语词，意思是“空白的卡片” (bl

6、ank card)。原义是一个空白的文件，由一方事先在协议上签好字，然后送另一方填写它所同意的条件。（3）Diners Club 大来卡。（4）Master card 万事达卡，是美国三千家银行通过国际信用卡协会（Interbank Card Association）签发的信用卡。它是美国使用最广泛的信用卡中的一种，原名为Master Charge.（5）Visa “维萨”卡，是美洲银行发行的信用卡。该行是最先签发信用卡的银行。在各种信用卡中，美洲银行所签发的信用卡数目最多。美国加利福尼亚州以外的约40个州的银行，都可以代表美洲银行签发它的信用卡。该行的信用卡原名为“美洲银行卡”（Bank A

7、mericard），于1977年改名为“维萨”。Practice Materials 实训材料实训材料 Listening Dialogue 1 a. Listen to Dialogue One and decide whether each of the following sentences is true (T) or false (F).1. _ The man is a waiter of a dinning room.2. _ The guest was just about to go down for his supper. 3. _ The guest would like

8、 a flask of hot water. 4. _ There is no water in the flask. 5. _ The guest himself will go and get some hot water. Keys : 1. F 2. F 3. T 4. T 5. FDialogue 1 b. Listen to the dialogue and answer these questions.1. Whats the mans occupation ? A Housekeeping Department waiter .2. What does the guest as

9、k the man to do for him ? To get him a flask of hot water .3. What does the guest need some water to do? To wash down medicine .4. Is there any hot water in the flask? No , there isnt any . 5. What will the man do the n? Hell go and get another flask . Dialogue 1 c. Listen to the dialogue again and

10、supply the missing words.1. When would you like me to _ your room , sir ? 2. But before you _, would you do this for me ? 3. I need some hot water to _ medicine. 4. Im sorry that your flask is .5. I will go and get you _flask thats at once . Keys: 1. do 2. start 3. wash down 4. empty 5. another, ful

11、lDialogue 2 a. Listen to Dialogue Two and choose the best answer to complete the statements.1.The guests are going to have in the room . a. a meeting b. a discussion c. a small party d. a game 2.The guests want the girl to tide up a bit .a. in the living room b. in the dinning roomc. in the reading

12、room d. in the bathroom3.The guests would treat their friends to .a. Chinese tea b. coffeec. orange juice d. beer4.The girl will bring in some together with the drinking water. a. fresh flowers b. new cups c. fresh towels d. clean bottles 5.What would the guests like to do while waiting for their fr

13、iends ?a. do some sewing b. do some readingc. listen to music d. do some washing Keys : 1. c 2 . d 3 . a 4 . c 5 . bDialogue 2 b. Listen to the dialogue and answer these questions. 1. what does the girl want to do for the guests ? She wants to do the turn down service for them. 2. What are the guest

14、s going to have in the room ? To have a small party. 3.Why is the bathroom in disorder now ? Because the guest has just taken a bath. 4. Who will turn on the lights for the guests? The girl will turn on the lights for them. 5.Do you think the guests will have a good time that evening? Yes , I do. Di

15、alogue 2 c. Listen to the dialogue again and supply the missing words.1. May I do the _ _service for you now ? 2. Ill let the overnight _know. 3. Our friends seem to be _ late. 4. would you like me to draw the_ for you ? 5. Goodbye, sir and madam ,and do have a very _evening. Keys: 1. turn down 2. s

16、taff 3. a little 4. curtains 5. pleasantReading Passage One Tips on Service Tips on Servicea. Answer the following questions according to the Passage.1.In what situation can the doorman get the higher amount of tips ?_2.How much should you tip for the bellman when he buys something for you ?_3. What

17、 should you do if the maid you want to tip for can not be found ?_4.Is it necessary for you to tip for valet services as usual ? Why ?_5. Are tips for dining room staff much more than they are in any other restaurant ?_1. He must stand in the rain for a period of time .2. He or she should be tipped

18、$2 to $3 .3. You should put the tip in a sealed envelope marked “chambermaid” .4. No. Because valet services are added to the bill .5. No. Tips for dining room staff are the same as they are in any other restaurant .Tips on Serviceb. Translate the expressions into Chinese or English.1. deliver an im

19、portant report做重要报告做重要报告 delivery truck 送货车送货车 deliver the letters 送信送信take delivery of the new car 提取新车提取新车 2. press ones trousers 熨裤子熨裤子 press the door bell 按门铃按门铃press home ones advantage充分利用有利形势充分利用有利形势 press the trigger of a gun 扣动手枪扳机扣动手枪扳机 3. set ones seal to the proposals 某人同意这些建议某人同意这些建议 se

20、al the parcel with sticky tape 用胶带封住包裹用胶带封住包裹 a sealed bottle 密封的瓶子密封的瓶子seal the document 给文件盖章给文件盖章 4. an elegant piece of furniture一件雅致的家俱一件雅致的家俱 elegant manners 优雅的社会举止优雅的社会举止 an elegant lady dressed in the latest fashion 身着最新时装的娴雅女士身着最新时装的娴雅女士 the most elegant hotel 最豪华、有档次的酒店最豪华、有档次的酒店 Tips on

21、Servicec. Read the descriptions of three hotels in Bangkok and put the Chinese into English .Each hotel room has air conditioning (空调),24 hour room service (客房服务),TV, radio and most have IDD phones .Other facilities include photocopying , typing , fax (传真) and translation .1. The Sheraton This large

22、 hotel offers business people excellent facilities including translation and computer hire. It has a large pool and a wide range of sporting and leisure events.2.The Ambassador Tower complex with a big shopping center (购物中心) ; business and sports center, a wide choice of bars (酒吧) and restaurants ;

23、ideal for sales conferences.3. The RegentIn a quiet location ,close to the central business district . The business center is open daily . Shops , large pool , sauna , fitness center (健身中心) , tennis , meeting rooms (会议室) .Tips on Service d. Translate the following sentences into English with words o

24、r phrases given in the brackets.1. 这位年轻的女士有着非常优雅的举止。(elegant) The young lady has very elegant manners. 2. 你的行李已经被搬上火车了。(luggage)Your luggage has been put on the train. 3. 在这个价格范围内，有好几条旅游线路可供选择。(range)Several travelling routes are available within this price range. 4. 不要为预订机票费神导游已经帮你办理了。(take care of

25、)Dont worry about your flight reservationit has been taken care of by the guide. 5. 房租费包不包早餐？（include）Does the price include breakfast ? Reading Passage Two Etiquette of British BarsEtiquette of British Barsa. Answer the following questions according to the Passage.1.Do British people love queues in

26、 bars ?_2.What is the bell hanging behind the counter used to do ?_3. What should you do if you want to catch the bar workers eyes ?_4.What are the things the British bar staff dislike?_5.How long did the Dutch tourist spend visiting 800 British pubs?_6.What is the good way to thank the bar staff fo

27、r their service ? 1. No, they dont.2. It is used by the landlord to signal closing time.3. I should hold an empty glass or some money.4. They do not like people to keep others waiting while they make up their minds. They dont like people standing idly against the bar when there are a lot of customer

28、s wanting for service. And they do not like people who wait until the end of the order before asking for such drinks as Guinness stout which take considerably longer to pour than other drinks.5. The Dutch tourist spent six months.6. The good way is to offer the bar staff a drink.Etiquette of British

29、 Bars b. Fill in the blanks with words given blow, changing the form where necessary.1. She was amazingly well read in the newest of the new books.2. Her mother had adopted a silently disapproving attitude.3. He seems quite contented with his life.4. Wool is considerably softer than wood .5. He grew

30、 up in an atmosphere of love and trust .6. The general manager interviewed all the applicants one by one .7. We do not permit smoking in the school .8. Do you suppose you can manage to get me a passport ?9. Everyone ought to have some ideals to follow .10. Gestures and facial expressions are both im

31、portant when communicating .Writing A Resume on Applying for a Job 求职简历 A Resume on Applying for a Job 求职简历求职简历Task 2 Sample Writing应聘宾馆客房部主管（Room Service Supervisor ）ResumeName：Xiaofeng LiuNationality：the Dong Birth date：26/7/1974 Sex：MaleHealth：excellent Career Objective：Hotel Room Service Supervi

32、sor Address：Graduating Class, Hotel Management Specialty college of Management, Fudan University Shanghai 200154Date Education1996-2000B.S. in Hotel Management at Fudan UniversityCourses completed：Management Principles, Introduction to Hotel Management, Hotel Personnel Management, Tourist Psychology

33、, Tourism Marketing, Tourism Economics, Room Service Management, Public Relations Science, etc. 1990-1996 Guiyang No.16 Middle SchoolSummer Jobs Assistant Room Supervisor at Shanghai International Hotel,1993Public Relations Boy AT Pudong Hotel, 1992 Assistant Food Supervisor, Shanghai Guest HotelSpecial SkillsCollege English TestBand