英文投诉信的写法

1、投诉信(Le tter of Comp lai nt)投诉信即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态度，劣质的产品等向对方或有关单位提岀投诉，抗议和改进的建议。投诉信包括以下三个部分：1. 开头：自我介绍，说明投诉对象及内容，表明本信的目的和要求。常用的表达法有：I am writing to you about which I received/bought I am going to compiain about I am sorry to have to return with this letter which I received/bought 2. 正文：说明情况，讲

2、清厉害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。常用的表达法有“When we checked ，we noticed When I took out of the bag and examined closely, I found When I unpacked and tried to use it, it did not workIn view of the inconvenience that it has caused, I feel you should If you can tgive me a satisfactory answer, I

3、 will complain it to the ConsumerAssociation.3. 结尾:表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的答复。4. 常用的表达法有:P lease let me know what you intent to do in this matterI am returning under separated post and look forward to receiving a full refund of Hope you will imp rove I sincerely hope such things will never take

4、 pl ace again.三、范例模板DateDearI am（自我介绍） I feel bad to trouble you but I am afraid that Ihave to make a complaint about.The reason for my dissatisfactionis（总体介绍） In the first p lace,（抱怨的第一个方面）In additi on,（抱怨的第二个方面）.Underthese circumstances, I find it的后果）.（感觉）to（抱怨的方面给你带来I appreciate it very much if y

5、ou could（提出建议和请求），pr eferably（进一步的要求）and I would like to have thismatter settled by（设定解决事情最后期限）.Thank you for your consideration and I will be looking forward to your reply.Y ours si ncerely,Li Ming四、范文1DateDear Sir,With reference to our order No. W98, the 120 computer sets were received the day bef

6、ore yesterday, but we regret that 20 sets were badly damaged.The packages appeared to be in good condition and we accepted and signedfor them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handlingWe shall be glad if you will rep lac

7、e all 20 sets as soon as p ossibleYours sincerely, (Sig nature)2.DateDear Mr. Cha ng,On September 10, our order for 280 women cotton sweaters was received, but we regret to say that 40 cotton sweaters in white color were seriously soiledWe had the case investigated immediately, and the result shows

8、the damage was due to improper packingNeedless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this con diti on to our customers We ask you to con ductinvestig且tion at your end and reply to us.Sincerely yours,Sunny LeeMan agerHomework:假如你是一位乘客，叫李华，你于本月12日乘坐了对方公司航班号

9、为HU3588的航班，在航行的过程中，航空公司弄丢了你一个重要文件，飞机迟到一个半小时，飞机上食物差，服务员态度不好。对以上四个原因你向航空公司的经理写一封投诉信，并希望航空公司解决这些问题。DateDear Manager,My name is Li Hua and I am a p assenger of your airline HU3588 onMarch 12. I am writing to com pl ain rm not satisfied with my trip for the following reasonsFirst of all, one of my imp ortant documentation has been lost on your account Secondly, the flight was late by an hour and thirty minutes Thirdly, the food needs to imp rove in quality And lastly, the air attendances did not treat me with resp ect and had a ques