Chapter-6-Practical-English服装专业英语ppt课件

1、1,Chapter 6 Practical English,Contents 6.1 Chain-Stored English 6.2 Telephone Conversation 6.3 Business Demonstration,2,6.1 Chain-Stored English,6.1.1 Showing Visitors Round the Shop (Notes: S for Salesman, and C for Customer) S: Welcome to our shop. You seem to be in a hurry. Whats the matter? C: I

2、ts my first time to Guangdong. I want to buy something for my mother. But I have only an hour for shopping before leaving for the airport. Would you mind if I ask for your help? S: Not at all. What can I do for you? C: I want to buy a blouse and a scarf, but Im afraid I may miss the plane,3,S: Dont

3、worry. Please follow me. Im sure you can take what you need, and you wont be late for your plane. C: Its very kind of you. I will be most grateful to you. S: Its my pleasure to help you. The clothing and knitted-wears counter is on the second floor. This way, please. (They go upstairs). By the way,

4、where are you from? C: Im from America. S: Whats your job? C: Im a teacher,4,S: Oh, it is a nice occupation. What color does your mother like? C: Any color except blue. S: Whats her bust measurement? C: About thirty eight inches. S: This blouse is 100% cotton, and the quality is excellent and the st

5、yle is smart. What do you think of it? C: Very nice. I like it. What time is it now,5,S: It took us only five minutes. Dont worry. Lets go over there. C: I want to buy a yellow and a red scarf. S: There is still more than ten minutes to go. Please contact the service room downstairs for a taxi to ta

6、ke you to the airport. C: Thank you very much. Good-bye. S: Good journey,6,6.1.2 At JW Chain Store A: Good morning, sir. Can I help you? B: Yes. I am looking for something to give as a gift. A: What about some smart ties? We have some quality ties from France, Italy, the United States, and Switzerla

7、nd. Their designs are extra-ordinary. None of them are commonplace. The color is well blended with taste. You can get them in contrasting color. Every tie is a piece of art. B: How much does such a smashing tie cost? A: RMB￥ Ninety-five, sir,7,B: That is shocking. A: But sir, look at the quality, th

8、e design, and the coloring. Tremendous work and effort have gone into every tie. It is a piece of art, not mass-produced. B: Yes. They do look nice, quite unusual. All right, give me four pieces. Ill have the red one with splotches of blue and yellow, the pink one with blue I think wool-polyester ho

9、lds up better during the work days. S: I think you are quite right about the wool-polyesters. The suits you are looking at are really nice. That navy suit has a real classic look, doesnt it? C: Yes, it really is nice,14,S: Did you say to want a suit with a classic look? C: Yes. I think that is best

10、for business clothes. S: And you said that you wear a size L? C: Well, it depends on the cut of the suit. But I think the L is the right size. S: Here are two navy suits with a classic look in size L. Which one do you better? C: I think the one on the right is better. S: Dont you like the edge-stitc

11、hing around the collar? C: Thats what attracted me to the suit. S: Why dont you just try it on? It will take a second look. The dressing room is right there,15,6.2 Telephone Conversation,6.2.1 Situation I A: Im Mr. Ray. Is Mr. Wu here? B: Sorry, Mr. Wu is not here. Can I take a message? A: Thanks, b

12、ut Id rather have him call later. B: Does Mr. Wu know your telephone number? A: Yes, he does. B: And your name is Ray, did you say? A: Yes, I am Mr. Ray. Spelling is R-A-Y. B: Ive got it. Mr. Ray. Ill tell him to call you back later. A: Thank you,16,6.2.2 Situation II A: Hello, Is this Mr. Chan? B:

13、Yes, speaking, what can I do for you? A: Did you get our catalogues? B: Yes, You know that your products interest us very much. A: I am very pleased to hear that. Ill bring some of our samples for your reference and inspection. What time would you like me to come? B: Well, you may drop in this after

14、noon, is that suitable? A: Thats just perfect. Ill see you then. Goodbye. B: Goodbye,17,6.2.3 Situation III A: Hello. Is this 9988768? B: Yes, it is. A: May I speak to Mr. Wong, please? B: Yes, I am. Whos speaking? A: Good morning. Mr. Wong. This is Cheung speaking. B: Good morning Mr. Cheung, whats

15、 up? A: Yes, we want to buy some pure silk shirts. Do you have any in stock? B: Yes, we always have that in stock,18,A: What are the prices? B: The prices run from about fifty to one hundred dollars each. A: Will you come over here with catalogues? B: With pleasure, shall I call on you at once? A: W

16、ell, I am waiting for you. Goodbye,19,6.2.4 Situation IV A: Can I speak to the manager, please? B: May I know whos calling? A: This is Mr. Peter of the Polo Fashion Co. B: I beg your pardon！I cant hear you well. A: I am Mr. Peter, of the Polo Fashion Co. Can I speak to your manager, Miss? B: Yes, ho

17、ld the line please. (Covers phone) Mr. Wu, theres a Mr. Peter of the Polo Fashion Co. on the line,20,Mr. Wu: Oh, yes, say Im busy, you deal with him, and hes only trying to convince me to buy their goods. B: (uncovers phone) Im sorry, Mr. Peter. Our manager is busy at the moment. Can I do anything f

18、or you? A: Yes Id like to show some samples of our products. May I come and see you now? B: I think Ill be able to find some time for you. You can come and see me here. But Im not sure if I can be of any help to you. A: Thats very kind of you. Let me visit your Chain Store next time,21,6.3 Business

19、Demonstration,6.3.1 Before the Meeting 1.How do you do? Im Kevin. (Nice to meet you.) How do you do, Im Alex. (Nice to meet you, too.) 2.This is my card. Thank you. 3.This is our manager, Mr. Chen. Nice to meet you. 4.Do you know our production manager, Mr. Tam? Yes, I do. We met 6 months ago. 5.Whe

20、re are you from? Im from India,22,6.Welcome to our company. Thank you. 7.Hello, Mr. Chen. Good morning, Miss Wang, nice to see you again. 8.How are you? Very well, thank you. And you? 9.How about your business? Not so bad. How about you? 10.When did you arrive? Yesterday afternoon,23,11.Did you have

21、 a good flight? Yes, it was fine. Thank you. 12.Where are you staying? At the West-Lake Hotel. 13.How long will you stay? Maybe two weeks,24,6.3.2 Beginning the Meeting 14.Good morning, nice to see you all again. Thanks for your seeing us. 15. Could you tell me a bit about your business? Of course.

22、Id like to tell you more about our business. 16.What does your enterprise manufacture? We manufacture a wide range of goods involving woven and knitted. 17. What is your company concerned with? Our company is concerned with trading, manufacturing, marketing, etc,25,18. Where does your company export

23、 to? We export to USA, Australia, Japan and Europe, etc. 19. How many employees have you got? We have 250 employees. 20. When was your enterprise established? Our enterprise was established in 1992. 21. What does your enterprise mainly deal with? We deal mainly with under-wears, knit fashion and wov

24、en product. 22. How about your annual turnover? It is $150 million,26,23. Who are the market leaders in your field? We are one of the market leaders in our field. 24. How competitive are your prices? We are one of the cheapest. 25. Have you got any other product lines? We also produce knitted-wears.

25、 26. Would you mind telling me what your best selling products are? Well, here is our product catalogue. The womens dress is the best-selling products in this quarter,27,6.3.3 About the Enterprise 27. Could you tell me who your main customer is? Our main customer is Polo Enterprise Co, Rykiel Tradin

26、g Co., etc. 28. What are your major products? Our major products are woven fashion about womens wears. 29. Where is your head office? Our head office is in Hong Kong,28,30. Where are your main branches? Our major branches are in China and Japan. 31. How many factories do you have? We have five facto

27、ries. 32. What are you in charge of? I am in charge of the marketing department. 33. Who do you deal with mainly? I deal mainly with overseas buyers,29,6.3.4 Discussing the Products 34. We are looking for someone to produce knitwear, would you tell me which are the most fashionable styles and the be

28、st selling, please? Yes, Here you are. This is our latest catalogue. 35. Have you got a catalogue to show me? Yes, certainly. Here is our latest sample. 36. Which are your most popular goods in knitwear? These are very fashionable,30,37. Im looking for a factory to produce these. Could you make some

29、thing similar? Im sure we could. Here are samples from past orders. 38. Sorry, but we will have to make some changes here if possible. We would be able to modify the product according to your requirements. 39. What are the special features of this sample? Well, the fabric is modern and up to date,31

30、,40. What kind of market are you aiming at? We are aiming at the young range of this market. 41. How do you compare with the rest of the market on this product? I would say our quality is better. 42. Could you produce something like this? Yes, Im sure we could. We can make some samples for you. Then

31、 we can talk about the details,32,6.3.5 Further information about the Products 43. Could you produce something like this? Here are the design and specifications. Im sure we could. We will make up a sample for you. 44. What size do you need? It is four sizes-small, medium, large and extra large. 45.

32、How many can you produce per month? We can produce 10 thousand pieces a month. 46. How many do you need at most? We will need at least 10 thousand pieces monthly,33,47. What makes you think that your products are better than the others? We have the good quality product and a prompt delivery. 48. Wha

33、t would you expect the cost to be? I expect the cost to be about $80 per unit. 49. Our Minimum order would be 10 thousand, and for the large orders we will expect the price to be reduced proportionally. The prices decrease according to the unit of the order. It works out to be very cost-effective. 5

34、0. Good. I look forward to doing business with you. Me too. Thanks,34,6.3.6 Talking about Prices 51. I would like to place an order. What is the unit price of the trousers, and style No. is MT-1523? Well, it depends on the quantity of your order. For the first orders over $1000 we offer a 5% discoun

35、t. 52. Can you give me a special price on these? Im sorry, I cant. That is the lowest I can handle. 53. Does the price include delivery? Yes, it does. / No, it doesnt. 54. Does the price include insurance? Yes, it covers all risks including loss and damages,35,55. And what about payment? We usually

36、prefer a L/C or a cheque. 56. How would you like payment? Whatever is most convenient and quickest. 57. When will you invoice me? Ill invoice you when you place your order before delivery. 58. When do you want payment? I expect payment within a month,36,59. What are the terms? Its cash on delivery.

37、60. When do I need to confirm my order? Its better to do it as soon as possible because we are very busy at the end of the year. Can you decide now? 61. Ill have to speak to my boss before I give you an answer about the order quantity and payment. Thats fine. I look forward to hearing from you,37,6.

38、3.7 Talking about Delivery 62. May I ask what your delivery time is on these products? The delivery time is four weeks. 63. How long does it take to deliver? It takes four weeks to deliver. 64. When would you need a confirmed order? I need it by mid-May. 65. I hope there wont be any delay in shipmen

39、t. The delay is impossible if the letter of credit is on time,38,66. Can you guarantee that there will be no delivery problems? Yes, I can promise you there wont be any problems. 67. How will the consignment be sent to me? Well send it by air or overland. 68. How long will it take? Itll take four we

40、eks. 69. When will the shipment arrive? The shipment will arrive on May10th. 70. What does the price include? It includes port charges, import duties, insurance and handling,39,6.3.8 Developing Trends 71. Could you give me a few details on the enterprise? With pleasure. As you can see some details f

41、rom this graphs 72. How much have your production costs fallen since 2004? Our production costs have fallen by 15% since 2004. 73. What has demand been like this year? The prices of raw materials have reduced this year, and the expenses have decreased too,40,74. What level of production have you ach

42、ieved throughout the year? There has been a high level of production throughout the year. 75. What was the production output this year? The output increased to $50 million this year. 76. What has the inflation level been like? There has been a sharp increase in inflation since 2004. 77. What do you

43、expect for the coming year? We expect the labor cost will increase because of lacking human resources,41,6.3.9 Negotiating with Price and Delivery 78. What do you think about it? If you dont mind my saying, I think we should alter the contract. 79. Whats your opinion on it? In my opinion, we have to

44、 raise the price. 80. What is your feeling about it? I would prefer to discuss the final price later. 81. Could you settle your account earlier? Of course, we could. (Well, actually, that may be a bit difficult,42,82. We were rather surprised of the price increasing. Im afraid I cant agree with you entirely. 83. It is difficult to accept your putting up the price. Im very sorry, it wont happen again. 84. With all due respect, you dont seem to understand. But I really must