已阅读5页,还剩24页未读, 继续免费阅读
版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
ISO2012QUALITYMANAGEMENTGUIDELINESONPEOPLEINVOLVEMENTANDCOMPETENCEMANAGEMENTDELAQUALITLIGNESDIRECTRICESPOURLIMPLICATIONETLESCOMPTENCESDUPERSONNELINTERNATIONALSTANDARDISO10018FIRSTEDITION20120901REFERENCENUMBERISO100182012ENISO100182012ENIIISO2012ALLRIGHTSRESERVEDCOPYRIGHTPROTECTEDDOCUMENTISO2012ALLRIGHTSRESERVEDUNLESSOTHERWISESPECIFIED,NOPARTOFTHISPUBLICATIONMAYBEREPRODUCEDORUTILIZEDINANYFORMORBYANYMEANS,ELECTRONICORMECHANICAL,INCLUDINGPHOTOCOPYINGANDMICROFILM,WITHOUTPERMISSIONINWRITINGFROMEITHERISOATTHEADDRESSBELOWORISOSMEMBERBODYINTHECOUNTRYOFTHEREQUESTERISOCOPYRIGHTOFFICECASEPOSTALE56CH1211GENEVA20TEL41227490111FAX41227490947EMAILCOPYRIGHTISOORGWEBWWWISOORGPUBLISHEDINSWITZERLANDISO100182012ENISO2012ALLRIGHTSRESERVEDIIICONTENTSPAGEFOREWORDIVINTRODUCTIONV1SCOPE12NORMATIVEREFERENCES13TERMSANDDEFINITIONS14MANAGEMENTOFPEOPLEINVOLVEMENTANDCOMPETENCE241GENERAL242LEADERSHIPINVOLVEMENTANDSTRATEGY243PEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONPROCESS244ANALYSISOFPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITION345INVOLVEMENTANDCOMPETENCEPLANNING346IMPLEMENTATION447EVALUATION55MANAGEMENTRESPONSIBILITY651MANAGEMENTCOMMITMENT652CUSTOMERFOCUS653QUALITYPOLICY654QUALITYOBJECTIVESANDPLANNING655RESPONSIBILITY,AUTHORITYANDCOMMUNICATION656MANAGEMENTREVIEW76RESOURCEMANAGEMENT761PROVISIONOFRESOURCES762HUMANRESOURCES863INFRASTRUCTURE864WORKENVIRONMENT87PRODUCTREALIZATION971PLANNINGOFPRODUCTREALIZATION972CUSTOMERRELATEDPROCESSES973DESIGNANDDEVELOPMENT1074PURCHASING1175PRODUCTIONANDSERVICEPROVISION1276CONTROLOFMONITORINGANDMEASURINGEQUIPMENT138MEASUREMENT,ANALYSISANDIMPROVEMENT1381GENERAL1382MONITORINGANDMEASUREMENT1383CONTROLOFNONCONFORMINGPRODUCT1484ANALYSISOFDATA1485IMPROVEMENT15ANNEXAINFORMATIVEFACTORSTHATIMPACTONPEOPLEINVOLVEMENTANDCOMPETENCE16ANNEXBINFORMATIVESELFASSESSMENT21BIBLIOGRAPHY23ISO100182012ENFOREWORDISOTHEINTERNATIONALORGANIZATIONFORSTANDARDIZATIONISAWORLDWIDEFEDERATIONOFNATIONALSTANDARDSBODIESISOMEMBERBODIESTHEWORKOFPREPARINGINTERNATIONALSTANDARDSISNORMALLYCARRIEDOUTTHROUGHISOTECHNICALCOMMITTEESEACHMEMBERBODYINTERESTEDINASUBJECTFORWHICHATECHNICALCOMMITTEEHASBEENESTABLISHEDHASTHERIGHTTOBEREPRESENTEDONTHATCOMMITTEEINTERNATIONALORGANIZATIONS,GOVERNMENTALANDNONGOVERNMENTAL,INLIAISONWITHISO,ALSOTAKEPARTINTHEWORKISOCOLLABORATESCLOSELYWITHTHEINTERNATIONALELECTROTECHNICALCOMMISSIONIECONALLMATTERSOFELECTROTECHNICALSTANDARDIZATIONINTERNATIONALSTANDARDSAREDRAFTEDINACCORDANCEWITHTHERULESGIVENINTHEISO/IECDIRECTIVES,PART2THEMAINTASKOFTECHNICALCOMMITTEESISTOPREPAREINTERNATIONALSTANDARDSDRAFTINTERNATIONALSTANDARDSADOPTEDBYTHETECHNICALCOMMITTEESARECIRCULATEDTOTHEMEMBERBODIESFORVOTINGPUBLICATIONASANINTERNATIONALSTANDARDREQUIRESAPPROVALBYATLEAST75OFTHEMEMBERBODIESCASTINGAVOTEATTENTIONISDRAWNTOTHEPOSSIBILITYTHATSOMEOFTHEELEMENTSOFTHISDOCUMENTMAYBETHESUBJECTOFPATENTRIGHTSISOSHALLNOTBEHELDRESPONSIBLEFORIDENTIFYINGANYORALLSUCHPATENTRIGHTSISO10018WASPREPAREDBYTECHNICALCOMMITTEEISO/TC176,QUALITYMANAGEMENTANDQUALITYASSURANCE,SUBCOMMITTEESC3,SUPPORTINGTECHNOLOGIESIVISO2012ALLRIGHTSRESERVEDISO100182012ENINTRODUCTION01GENERALTHEOVERALLPERFORMANCEOFAQUALITYMANAGEMENTSYSTEMANDITSPROCESSESULTIMATELYDEPENDSONTHEINVOLVEMENTOFCOMPETENTPEOPLEANDWHETHERTHEYAREPROPERLYINTRODUCEDANDINTEGRATEDINTOTHEORGANIZATIONTHEINVOLVEMENTOFPEOPLEISIMPORTANTINORDERFORANORGANIZATIONSQUALITYMANAGEMENTSYSTEMTOACHIEVEOUTCOMESWHICHARECONSISTENTANDALIGNEDWITHTHEIRSTRATEGIESANDVALUESITISCRITICALTOIDENTIFY,DEVELOPANDEVALUATETHEKNOWLEDGE,SKILLS,BEHAVIOURANDWORKENVIRONMENTREQUIREDFORTHEEFFECTIVEINVOLVEMENTOFPEOPLEWITHTHENECESSARYCOMPETENCETHISINTERNATIONALSTANDARDPROVIDESGUIDELINESFORHUMANFACTORSWHICHINFLUENCEPEOPLEINVOLVEMENTANDCOMPETENCE,ANDCREATESVALUETHATHELPSTOACHIEVETHEORGANIZATIONSOBJECTIVES02RELATIONSHIPWITHQUALITYMANAGEMENTSYSTEMSTHEQUALITYMANAGEMENTSYSTEMSTANDARDSDEVELOPEDBYISO/TC176AREBASEDONTHEQUALITYMANAGEMENTPRINCIPLESDESCRIBEDINISO9000THECORRELATIONBETWEENTHISINTERNATIONALSTANDARDANDISO9001FACILITATESPEOPLESINVOLVEMENTANDCOMPETENCEWITHINTHEQUALITYMANAGEMENTSYSTEMHOWEVER,THISINTERNATIONALSTANDARDCANALSOBEUSEDWITHOTHERMANAGEMENTSYSTEMS03PROCESSBASEDAPPROACHTOPEOPLEINVOLVEMENTANDCOMPETENCETHISINTERNATIONALSTANDARDISBASEDONASTRATEGICPROCESSBASEDAPPROACHSEEFIGURE1FORDEVELOPINGTHEINVOLVEMENTANDCOMPETENCEOFPEOPLEATALLLEVELSOFTHEORGANIZATIONQUALITYMANAGEMENTPRINCIPLESLEADERSHIPINVOLVEMENTORGANIZATIONSNEEDSORGANIZATIONSRESULTSVALUESSTRATEGIESBUSINESSPLANSRESULTSMANAGEMENTREVIEWHUMANFACTORSPEOPLEINVOLVEMENTANDCOMPETENCEPROCESSFIGURE1STRATEGICPROCESSFORPEOPLEINVOLVEMENTANDCOMPETENCETHEPROCESSMODELSEEFIGURE2ILLUSTRATESTACTICALACTIONS,RESULTSANDPLANSFORPEOPLEINVOLVEMENTANDCOMPETENCEIFPEOPLEINVOLVEMENTANDCOMPETENCEAREMONITORED,MEASUREDANDANALYSEDWITHINTHEQUALITYMANAGEMENTSYSTEM,THISPRODUCESRESULTSWHICHENABLETOPMANAGEMENTTOMAKEDECISIONSFORIMPROVEMENT,THUSLEADINGTOENHANCEDLEVELSOFCUSTOMERSATISFACTIONISO2012ALLRIGHTSRESERVEDVISO100182012EN04USINGTHISINTERNATIONALSTANDARDCLAUSE4DESCRIBESTHEPROCESSESWHICHANORGANIZATIONCANUSETOIMPLEMENTANDMAINTAINPEOPLEINVOLVEMENTANDCOMPETENCEINQUALITYMANAGEMENTSYSTEMSTHEFACTORSDESCRIBEDIN46PROVIDEACTIONSWHICHMAYBETAKENTOSTRENGTHENPEOPLEINVOLVEMENTTHEGUIDELINESINCLAUSES5TO8PROVIDETHESPECIFICACTIONSWHICHCANBETAKENTOMEETINDIVIDUALQUALITYMANAGEMENTSYSTEMREQUIREMENTS,SUCHASTHOSESPECIFIEDINISO9001THISINTERNATIONALSTANDARDPROVIDESGUIDANCETOLEADERS,MANAGERS,SUPERVISORS,QUALITYPRACTITIONERS,QUALITYMANAGEMENTREPRESENTATIVESANDHUMANRESOURCESMANAGERSVIISO2012ALLRIGHTSRESERVEDINTERNATIONALSTANDARDISO100182012ENQUALITYMANAGEMENTGUIDELINESONPEOPLEINVOLVEMENTANDCOMPETENCE1SCOPETHISINTERNATIONALSTANDARDPROVIDESGUIDANCEONENGAGINGPEOPLEINANORGANIZATIONSQUALITYMANAGEMENTSYSTEM,ANDONENHANCINGTHEIRINVOLVEMENTANDCOMPETENCEWITHINITTHISINTERNATIONALSTANDARDISAPPLICABLETOANYORGANIZATION,REGARDLESSOFSIZE,TYPE,ORACTIVITY2NORMATIVEREFERENCESTHEFOLLOWINGREFERENCEDDOCUMENTSAREINDISPENSABLEFORTHEAPPLICATIONOFTHISDOCUMENTFORDATEDREFERENCES,ONLYTHEEDITIONCITEDAPPLIESFORUNDATEDREFERENCES,THELATESTEDITIONOFTHEREFERENCEDDOCUMENTINCLUDINGANYAMENDMENTSAPPLIESISO9000,QUALITYMANAGEMENTSYSTEMSFUNDAMENTALSANDVOCABULARY3TERMSANDDEFINITIONSFORTHEPURPOSESOFTHISDOCUMENT,THETERMSANDDEFINITIONSGIVENINISO9000ANDTHEFOLLOWINGAPPLY31COMPETENCEABILITYTOAPPLYKNOWLEDGEANDSKILLSTOACHIEVEINTENDEDRESULTSNOTE1CONTINUINGAPPLICATIONOFCOMPETENCECANBEAFFECTEDBYTHEWORKENVIRONMENTWITHALLITSVARIATIONS,PRESSURES,RELATIONSHIPSANDCONFLICTSTHATCANAFFECT,FOREXAMPLE,ATTITUDEANDCOMMITMENTTOAPPLYTHERELEVANTKNOWLEDGEANDSKILLSNOTE2COMPETENCEREQUIREMENTSAREMORETHANACADEMICQUALIFICATIONS,TRAININGANDEXPERIENCETHEYDEFINETHERESULTSOROUTCOMESTOBEACHIEVEDFORAPARTICULARJOB,THEPERFORMANCECRITERIAORSTANDARDSTOBEACHIEVED,THEEVIDENCEREQUIREDANDTHEMETHODOFOBTAININGITNOTE3COMPETENCESREFERENCEDINTHISINTERNATIONALSTANDARDAPPLYBOTHTOPEOPLEWITHINANORGANIZATIONANDTHOSEOUTSOURCED32COMPETENCEACQUISITIONPROCESSTOENSURETHATCOMPETENCE31ISATTAINEDBYAPERSON,AGROUPOFPEOPLE,ORANORGANIZATIONNOTEINORDERTOENSURETHENEEDSANDOBJECTIVESOFTHEORGANIZATIONAREBEINGMET,ITCANBENECESSARYTOHAVEACONTINUALPROGRAMMEOFCOMPETENCEACQUISITION33COMPETENCEDEVELOPMENTPROCESSTOINCREASETHECOMPETENCEOFAPERSON,AGROUPOFPEOPLE,ORANORGANIZATION34HUMANFACTORSPHYSICALORCOGNITIVECHARACTERISTICS,ORSOCIALBEHAVIOUR,OFAPERSONNOTEHUMANFACTORSCANHAVEASIGNIFICANTINFLUENCEONTHEINTERACTIONWITHIN,ANDTHEFUNCTIONINGOF,MANAGEMENTSYSTEMS35INVOLVEMENTENGAGEMENTIN,ANDCONTRIBUTIONTO,SHAREDOBJECTIVESISO2012ALLRIGHTSRESERVED1ISO100182012EN4MANAGEMENTOFPEOPLEINVOLVEMENTANDCOMPETENCE41GENERALTHISCLAUSEPROVIDESAPROCESSANDGUIDELINESFORDEVELOPINGPEOPLEINVOLVEMENTANDCOMPETENCEORGANIZATIONSCANUSETHESEGUIDELINESTOENSURELONGTERMCOMMITMENTTOINVOLVEMENTANDCOMPETENCE42LEADERSHIPINVOLVEMENTANDSTRATEGYEFFECTIVEQUALITYMANAGEMENTSYSTEMSREQUIRELEADERSTOBEVISIBLYINVOLVEDINACHIEVINGTHEPEOPLEINVOLVEMENTANDCOMPETENCEOBJECTIVESLEADERSSHOULDENCOURAGEPEOPLETOASSUMERESPONSIBILITIESANDCREATECONDITIONSWHICHENABLEPEOPLETOACHIEVEDESIREDRESULTS,ENSURINGRELEVANTSTATUTORYANDREGULATORYREQUIREMENTSAREMETLEADERSSHOULDDEMONSTRATETHEIRCOMMITMENTTOPEOPLEINVOLVEMENTANDCOMPETENCEBYAESTABLISHINGSTRATEGIES,POLICIESANDOBJECTIVESBDEFININGRESPONSIBILITIESANDAUTHORITIESCENSURINGUNDERSTANDINGOFCUSTOMERSNEEDSANDEXPECTATIONSDDETERMININGPERSONNELREQUIREMENTS,SUCHASKNOWLEDGE,SKILLSANDBEHAVIOUREASSESSINGRESOURCEREQUIREMENTS,SUCHASINFRASTRUCTURE,WORKENVIRONMENTANDWORKCONDITIONSFPROVIDINGTHERESOURCESREQUIREDGENCOURAGINGCOMMUNICATION43PEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONPROCESSCOMPETENCECANBEADDRESSEDINDEVELOPMENTPLANSWHICHALSOCONTRIBUTETOPEOPLEINVOLVEMENTTHEPROCESSFORPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONISDESCRIBEDINFIGURE272COMPETENCEANALYSIS73COMPETENCEPLANNING74REALIZATION75EVALUATION44ANALYSIS4546IMPLEMENTATION47EVALUATIONIMPROVEMENTINPUTORGANIZATIONSNEEDSPOLICIESANDOBJECTIVESPREVIOUSREVIEWSOUTPUTAPPROPRIATECOMPETENCEINVOLVEDPEOPLEDOCUMENTATIONFORREVIEWPLANNINGFIGURE2DEVELOPMENTPROCESSOFPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONWITHINANORGANIZATIONTHEPROCESSISBASEDONTHEFOURSTEPSOUTLINEDBELOWAANALYSISSEE44DATAARECOLLECTEDANDANALYSEDINRELATIONTOTHEORGANIZATIONSSHORTANDLONGTERMOBJECTIVESFORPEOPLEINVOLVEMENTANDCOMPETENCEBPLANNINGSEE45PROCEDURESAREESTABLISHEDANDMAINTAINEDTOPLANTHEPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONPROCESSONANORGANIZATIONAL,GROUPANDINDIVIDUALLEVEL2ISO2012ALLRIGHTSRESERVEDISO100182012ENCIMPLEMENTATIONSEE46THEPLANSANDASSOCIATEDACTIONSAREIMPLEMENTEDINORDERTOACHIEVETHEOBJECTIVEOFPEOPLEINVOLVEMENTANDCOMPETENCEDEVALUATIONSEE47PLANS,ACTIONSANDOUTCOMESAREREVIEWEDANDEVALUATEDFORCONTINUALIMPROVEMENTTHERESHOULDBEAREVIEWCARRIEDOUTATEVERYSTEPTOENSURETHATTHEINPUTANDOUTPUTDATAARECORRECTTHESESTEPSAPPLYTOALLLEVELSOFTHEORGANIZATION,GROUPANDINDIVIDUAL44ANALYSISOFPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITION441NEEDSIDENTIFICATIONTHEORGANIZATIONSHOULDIDENTIFYITSSHORTANDLONGTERMPEOPLEINVOLVEMENTANDCOMPETENCENEEDSATPLANNEDINTERVALSTHEIDENTIFICATIONOFNEEDSMAYINCLUDEORGANIZATIONALSTRATEGIES,VALUES,BUSINESSPLANS,POLICIESANDINPUTFROMINTERESTEDPARTIES,SUCHASCUSTOMERSTHEIDENTIFICATIONPROCESSWILLBEGINBYEVALUATINGTHECURRENTLEVELSOFPEOPLEINVOLVEMENTANDCOMPETENCE,IDENTIFYINGANYLIMITATIONSORGAPSTHEPROCESSWILLTHEREFOREINVOLVETHEFOLLOWINGSTAGESOFASSESSMENTAIDENTIFYINGINVOLVEMENTANDCOMPETENCENEEDSBIDENTIFYINGTHECONDITIONSANDRESOURCESNEEDEDFORPEOPLETOBEEFFECTIVEINTHEWORKPLACETHEORGANIZATIONSHOULDALSOCONSIDERWHETHERSPECIALARRANGEMENTSARENECESSARYTOREDUCEORMANAGERISKSASSOCIATEDWITHDEFICIENCIESINCURRENTACTIVITIESSUCHRISKSCANOCCUR,FOREXAMPLE,WHERETHEREARENEWORCOMPLEXTASKS,LANGUAGEBARRIERSORORGANIZATIONALCHANGES442ASSESSMENTTHEORGANIZATIONSHOULDASSESSPEOPLEINVOLVEMENTANDCOMPETENCEATTHEINDIVIDUAL,TEAMANDORGANIZATIONALLEVELSINORDERTOASSESSTHELEVELOFPEOPLEINVOLVEMENT,LEADERSSHOULDDEFINESPECIFICMETHODSFOREVALUATINGTHEMANNERINWHICHTHEPEOPLEWORK,COMMUNICATE,COLLABORATEANDNETWORKTHEASSESSMENTSHOULDBECONSISTENTWITHDEVELOPMENTACTIVITIESTHEOUTPUTOFTHEASSESSMENTSHOULDENABLEANALYSISOFTHEFULFILMENTOFOBJECTIVESTHATHAVEBEENESTABLISHEDRELATINGTOPEOPLEINVOLVEMENTANDCOMPETENCEARECORDOFTHISASSESSMENTSHOULDBEMAINTAINEDTHEOUTPUTOFTHEASSESSMENTDEFINESTHEGAPSBETWEENTHEEXISTINGPEOPLEINVOLVEMENTANDCOMPETENCEANDTHENEEDSWHICHHAVEBEENIDENTIFIEDTHEGAPSSHOWTHEAREASTOBEDEVELOPEDANDCREATETHEINPUTSTOTHENEXTSTEP45INVOLVEMENTANDCOMPETENCEPLANNING451GENERALUPONCOMPLETIONOFTHEGAPANALYSIS,THEORGANIZATIONSHOULDFOLLOWANDMAINTAINPROCEDURESTOPLANITSPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONTHISINCLUDESDEVELOPINGANDESTABLISHINGSHORTTERMANDLONGTERMCOMPETENCEOBJECTIVESATBOTHTHEORGANIZATIONALANDINDIVIDUALLEVELTHEOBJECTIVESSHOULDBEAPPROVEDANDDOCUMENTEDTHEPLANSSHOULDBEINTEGRATEDINTOTHEANNUALORGANIZATIONALANDFINANCIALPLANNING,INORDERTOENSURETHATTHEREAREPLANNEDRESOURCESTOREACHTHEOBJECTIVESOFPEOPLEINVOLVEMENTANDCOMPETENCE452ORGANIZATIONALPLANNINGCOMPETENCEACQUISITIONANDPEOPLEINVOLVEMENTPLANSSHOULDBEBASEDONTHESTRATEGICROADMAPWHICHINFLUENCESTHEFUTURENEEDSTHESEPLANSSHOULDBEDOCUMENTEDANDSHOULDINCLUDETHEFOLLOWINGOBJECTIVESANDREQUIREMENTSBASEDONTHEORGANIZATIONSSTRATEGICDIRECTIONDEFINEDACTIVITIESANDRESPONSIBILITIESISO2012ALLRIGHTSRESERVED3ISO100182012ENATIMEFRAMEFORPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONREQUIREDRESOURCESTHERESHOULDBEAGREEMENTBETWEENTHELEADERSHIPANDPEOPLECONCERNINGTHEPLANS,WHICHSHOULDBERECORDED,REVIEWEDANDUPDATEDATDEFINEDINTERVALSSUCHAPLANISASTRATEGICDOCUMENTBASEDONTHEPREVIOUSLYDESCRIBEDANALYSESANDSHOULDBEADOPTEDBYTHELEADERSHIPOFTHEORGANIZATIONAPLANSHOULDDEFINEACTIVITIES,RESPONSIBILITIESANDTIMEFRAMESTOACCOMPLISHTHEDEVELOPMENTOBJECTIVES453PLANNINGOFTHEINVOLVEMENTANDCOMPETENCEOFINDIVIDUALSINDIVIDUALINVOLVEMENTANDCOMPETENCEDEVELOPMENTPLANSSHOULDBEESTABLISHEDFOREACHPERSONTHESEPLANSSHOULDDEFINEACTIVITIES,RESOURCES,RESPONSIBILITIESANDTIMEFRAMESTOACCOMPLISHTHEDEVELOPMENTOBJECTIVES,ANDTHEYSHOULDBEAGREEDBETWEENTHEPEOPLE,THEIRMANAGERSANDLEADERSTHESEPLANSSHOULDALSOBERECORDED,REVIEWEDANDUPDATEDATDEFINEDINTERVALS46IMPLEMENTATION461GENERALTHEORGANIZATIONSHOULDCARRYOUTTHEPLANNEDACTIVITIESDEVELOPEDIN45FORPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONTHEOUTCOMESOFTHOSEPLANNEDACTIVITIESSHOULDBERECORDEDANDREVIEWED462IMPLEMENTATIONOFPEOPLEINVOLVEMENTPLANSLEADERSHIPACTIONSTOENHANCEPEOPLEINVOLVEMENTSHOULDADDRESSFACTORSSUCHASCOMMUNICATION,TEAMWORK,RESPONSIBILITY,INNOVATIONANDRECOGNITIONTHESEAREDESCRIBEDMOREFULLYINANNEXAINVOLVEMENTREQUIRESANENVIRONMENTINWHICHPEOPLEPARTICIPATEINPLANNINGANDMAYINFLUENCEDECISIONSANDACTIONSWHICHAFFECTTHEIRJOBSTHEENVIRONMENTSHOULDENABLETHEENGAGEMENTOFPEOPLETOACHIEVETHEORGANIZATIONALGOALSTHEPEOPLEINVOLVEMENTPROCESSINCLUDESANUMBEROFFACTORS,ASDESCRIBEDBELOWCOMMUNICATIONINTEGRATESTHEFACTORSANDSHOULDBEADDRESSEDTOPROMOTESHAREDUNDERSTANDINGANDINVOLVEMENTMANAGERSSHOULDCOMMUNICATEKEYINFORMATIONANDEXPECTATIONSTOPEOPLEANDLISTENTOTHEIRVIEWSABOUTTHECURRENTDIRECTIONONACONTINUALBASISSEECLAUSEA4RECRUITMENTTHEPROCESSOFSOURCING,SCREENINGANDSELECTINGPEOPLEFORAPOSITIONINANORGANIZATIONMANAGERSCANUNDERTAKESOMEPARTOFTHERECRUITMENTPROCESS,BUTLARGERORGANIZATIONSOFTENUSEPROFESSIONALRECRUITERSSEECLAUSEA12AWARENESSONCECOMMUNICATIONOBJECTIVESANDMETHODSAREESTABLISHED,PEOPLESHOULDBEMADEAWARETHATISO9001REQUIRESANORGANIZATIONTOESTABLISHANDIMPLEMENTAQUALITYMANAGEMENTSYSTEMMANAGERSSHOULDENSURETHATTHEIRPEOPLEAREAWAREOFTHOSEPROCESSESFORWHICHTHEYARERESPONSIBLESEECLAUSEA3ENGAGEMENTEMPLOYERENGAGEMENTISTHECOMPANYSCOMMITMENTTOIMPROVINGTHEPARTNERSHIPANDDEVELOPINGSHAREDUNDERSTANDINGBETWEENTHEPEOPLEANDTHEIRMANAGERSSEECLAUSEA8TEAMWORKANDCOLLABORATIONOCCURSWHENPEOPLEWORKTOGETHERFORACOMMONGOALTHISISAWAYOFORGANIZINGWORKLOADWHICHSTRONGLYCONTRIBUTESTOPEOPLEINVOLVEMENTTHISCREATESCOMMONGOALS,SHAREDKNOWLEDGE,VALUESANDBEHAVIOUR,THUSINCREASINGTHEPROBABILITYTHATQUALITYOBJECTIVESCANBEACHIEVEDSEECLAUSEA14RESPONSIBILITYANDAUTHORITYMANAGERSAREACCOUNTABLEFORCREATINGSYSTEMSWHICHPROVIDEPEOPLEWITHTHEAUTHORITYTOASSUMERESPONSIBILITYTOMAKEDECISIONSABOUTTHEIRWORKTHEYSHOULDBECONSISTENTWITHCOMPETENCEREQUIREMENTSDEFINEDWITHINTHEIRQUALITYMANAGEMENTSYSTEMTHEMANAGERSCREATEAWORKENVIRONMENTWHICHFOSTERSTHEABILITYOFPEOPLETOCONTROLTHEIROWNWORKANDMAKEDECISIONSFORWHICHTHEYAREACCOUNTABLESEECLAUSEA134ISO2012ALLRIGHTSRESERVEDISO100182012ENCREATIVITYANDINNOVATIONSUCCESSRESULTSFROMAHIGHDEGREEOFCREATIVITYALLOWINGCREATIVITYCREATESAHIGHERSENSEOFPERSONALFULFILMENTANDCONSEQUENTLYENHANCESINVOLVEMENTCREATIVITYISTHEPROCESSOFPRODUCINGNEWIDEAS,WHILEINNOVATIONISTHEPROCESSOFAPPLYINGSUCHTHESEIDEASINTHECONTEXTOFANORGANIZATION,THETERMINNOVATIONREFERSTOTHEENTIREPROCESSBYWHICHINDIVIDUALSORGROUPSGENERATECREATIVENEWIDEASANDCONVERTTHEMINTOPRODUCTS,SERVICES,ORBUSINESSPRACTICESSEECLAUSEA5RECOGNITIONANDREWARDSTHEORGANIZATIONSHOULDTAKEACTIONSTOCONTINUALLYIMPROVEPEOPLEINVOLVEMENTTHISISACHIEVEDTHROUGHRECOGNITIONANDREWARDSASWELLASFEEDBACKFORINDIVIDUALSORTEAMSTHATHAVEBEENINVOLVEDINACHIEVINGRESULTSTOTHEBENEFITOFTHEORGANIZATIONSEECLAUSEA11INADDITIONTOTHEABOVEFACTORS,OTHERFACTORSDESCRIBEDINANNEXAALSOAFFECTTHELEVELOFPEOPLEINVOLVEMENT,IELEADERSHIPSEECLAUSEA9,EMPOWERMENTSEECLAUSEA7,ATTITUDEANDMOTIVATIONSEECLAUSEA2,ANDEDUCATIONANDLEARNINGSEECLAUSEA6EXAMPLESEXAMPLESOFMETHODSFORMEASURINGTHEEXTENTTOWHICHSOMEOFTHESEHUMANFACTORSAREIMPLEMENTEDAREGIVENBELOWTHESEMEASUREMENTSCANBEOBTAINEDTHROUGHSTAFFSURVEYS,FOCUSGROUPSORINDIVIDUALINTERVIEWSAWARENESSTHEDEGREEOFUNDERSTANDINGOFTHEPOLICIESANDOBJECTIVESOFTHEORGANIZATIONSQUALITYMANAGEMENTSYSTEMNETWORKINGTHEEFFECTIVENESSOFHOWGROUPSOFPEOPLEWORKTOGETHERANDSUPPORTEACHOTHERINCRITICALTASKSENGAGEMENTTHELEVELOFSATISFACTIONPEOPLEHAVEINACTIVITIESSUCHASCOMMUNICATION,LEARNINGANDMANAGEMENTTEAMWORKTHEEXTENTTOWHICHATEAMREACHESITSOBJECTIVESINKEYPROJECTMILESTONESANDPROCESSREQUIREMENTSCREATIVITYANDINNOVATIONTHENUMBERSOFIDEASGENERATEDWHENCOMPAREDTOTHEIRIMPLEMENTATIONRATES463IMPLEMENTATIONOFCOMPETENCEPLANSTHEORGANIZATIONSHOULDCARRYOUTPLANNEDACTIVITIESFORCOMPETENCEACQUISITIONTHEINPUTTOTHISSTEPISTHECOMPETENCEACQUISITIONPLANACTIVITIESINANACQUISITIONPLANFORTHEORGANIZATIONCOULDBEEDUCATIONANDTRAINING,RECRUITMENT,ESTABLISHINGPARTNERSHIPSANDOUTSOURCINGFORTHEINDIVIDUAL,ACOMPETENCEDEVELOPMENTPLANCANBECOMPRISEDOFACTIVITIESSUCHASEDUCATIONANDTRAINING,BOTHCLASSROOMORONTHEJOB,NETWORKING,TEAMWORK,READINGANDSELFSTUDYACTIVITIESTHATHAVEBEENCARRIEDOUTSHOULDBERECORDED47EVALUATIONTHEORGANIZATIONSHOULDFOLLOWPROCEDURESFOREVALUATIONOFTHEEFFECTIVENESSOFPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONACTIVITIESTHATHAVEBEENCOMPLETEDTHEEVALUATIONSHOULDCOMPARERESULTSOFPEOPLEINVOLVEMENTANDCOMPETENCEACQUISITIONWITHTHEPREVIOUSLYPREPAREDPLANS,ANDTHEOUTCOMESSHOULDBECOMMUNICATEDTOALLAFFECTEDPARTIESIMPROVEMENTSSHOULDTHENBEIMPLEMENTEDEVALUATIONSSHOULDBECONDUCTEDATPLANNEDINTERVALS,ANDTHEOUTCOMESSHOULDBERECORDEDANDUSEDASANINPUTTOTHEMANAGEMENTREVIEWPROCESSMOSTOFTHEACTIVITIESLISTEDINCLAUSES5TO8CANBEUSEDASACHECKLISTTOASSESSTHECURRENTSTATUSOFANORGANIZATIONREGARDINGPEOPLEINVOLVEMENTANDCOMPETENCETHELEVELSOFPEOPLEINVOLVEMENTANDCOMPETENCECANBECHECKEDBYCOMPARINGTHECOMPLETEDACTIONSAGAINSTTHEITEMSLISTEDINEACHCLAUSEANNEXBALSOPROVIDESAMETHODOFORGANIZATIONALSELFASSESSMENTISO2012ALLRIGHTSRESERVED5ISO100182012EN5MANAGEMENTRESPONSIBILITY51MANAGEMENTCOMMITMENTWHENDEMONSTRATINGTHEIRCOMMITMENTTOPEOPLEINVOLVEMENT,MANAGEMENTSHOULDAEXPLAINTOTHEPEOPLEINTHEORGANIZATIONTHEVALUECREATEDBYTHEQUALITYMANAGEMENTS
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 《反脆弱》读书笔记
- 家庭教育技巧
- 2023年三级企业人力资源管理师考试《理论知识》模拟卷一
- 小学二年级数学两位数加两位数计算竞赛练习模拟题
- 二年级数学两位数加两位数计算题同步检测例题
- 校园健康:冬季传染病预防
- 安徽省蚌埠市四校联考2024年高考英语押题试卷含解析
- 天津市南开区2024届高三第四次模拟考试英语试卷含解析
- 三七在免疫调节中的临床应用
- 昌黎县消防员招聘考试题库2023
- 动物疫病大数据分析及人工智能应用
- 中国第一例乙肝歧视案例分析
- 初中语文中考一轮复习 名著阅读专项复习学案(含答案)
- 2024年体育单招政治试题与答案-3
- 坦桑尼亚商务邀请函
- 儿童兴趣培养市场分析报告
- 2021年国家义务教育质量监测模拟测试四年级心理健康
- 小鹏汽车营销策略
- 人力资源管理战略
- 尿液分析仪原理培训教材
- 模具加工降本增效方案
评论
0/150
提交评论