国外著名酒店工程部操作程序(英文)

- Isolate steam, water, gas, electricity, etc., before commencing work on machinery. If possible, attach safety tag to controller.- Do not switch on any electrical circuit breaker before making sure that no one is working on circuit.- Use correct method of lifting.- Be careful of naked flames particularly in the vicinity of flammable matter.- Do not work on ladders behind doors or anywhere the ladder may be accidentally hit.- Know location of first aid kits and the people trained in their use.- Report all injuries no matter how trivial.- Protect long hair from machinery.- Be careful on slippery floors particularly in kitchens or car park.- Do not allow oil or grease to pollute any work area.- Know the various types of fire extinguishers and their use.Work in Guest Rooms=When work is to be carried out in Guest rooms several factors and rules have to be observed to ensure guests privacy and security are maintained.If work is to be completed in an occupied room, a number of points should be remembered.- Prior to entering the room, you should knock on the door and wait for a response. If the guest is obviously out then the door may be opened announcing yourself at the same time.- When working in a guest room occupied or unoccupied, the door should be kept open at all times.- Work requests should be actioned on the day of receipt and finished on the same day. If this is not possible the chief Engineer should be informed so that this guest may be offered a room change, or to ensure the room is not let to an arriving guest.- Radios or Televisions should not be used when working in a room.- Do not, under any circumstances touch anything belonging to the guest.- Always leave the room as you found it .Tools of Your Trade=The Hotel doesnt normally supply tradesmens tools and you are responsible for supplying your own. Please look after these tools of your trade as the Hotel will not be held liable for the loss of such items. Any Hotel tools that are used should be treated accordingly, keeping them clean and in good condition.Work Quality=It cannot be stressed enough that the work you perform should be of the highest quality. The finished product should always reflect a sense of pride in your work. Bad workmanship reflects upon the Hotel overall and especially upon you as a tradesman.STANDARDS AND PROCEDURESDEPARTMENT: JOB CATEGORY:ENGINEERING KEN-FIX-IT/HANDYMANHEAD: BRIAN MOORE G.M. APPROVAL: DATE:TASK: KEN-FIX-IT MAINTENANCE PROGRAMSTANDARD: The Sheraton Wentworth engineering department will provide a regular inspection and repair (Ken-Fix-It) programme to maintain Sheraton standards and maximum room availability at all times, thus reducing costly urgent repairs and guest inconvenience. This programme will be carried out in accordance with the Sheraton Corporation divisional policies, standards and procedures.1. Maintenance check lists will be used for all Ken-Fix It inspections of guestrooms, suites and public areas. See annexes A-D.2. 25%(120) of all guest rooms and suites; 50% of all them and hospitality suites; and the Premier suite will be inspected each ITT month.3. All public areas will be inspected each ITT month.4. All defects will be remedied during Ken-Fix It inspections with any work requiring Tradesmen attention placed on work request system.5. Any areas or rooms inspected which have major defects are to be placed out-of order until rectified. These include such defects as phone not working, TV not working etc.=PROCEDURE:1. If any defect cannot be remedied immediately, a work request is raised applicable to the appropriate trade. If the defect is major the Assistant Chief Engineer is to be informed and the room put out-of-order until repaired.2. The chief engineer is to inspect 10% of rooms checked monthly by the “Ken-Fix-It” programme.3. A monthly summary report of rooms inspected is to be filed with the engineering monthly replacement can be investigated.ANNEX A KEN-FIX-IT GUESTROOM CHECKLISTROOM _ DATE_INSPECTED BY _ENTRANCE DOOR NUMBER CARETSDOOR APPEARANCE CEILINGLOCK OPERATIONDOOR STOP TV OPERATIONSAFETY CHAIN CHAIRSPEEP HOLE TABLEFIRE EXIT SIGN BED HEADINNKEEPERS ACT BED CASTORSDOOR CLOSURE/HINGES DESK & BEDSIDE LAMPSCLOCK/RADIOCONSOLEWARDROBE DOORS WARDROBE FITTINGS CURTAINSWARDROBE LIGHTS SHUTTERSDRAWER OPERATION WINDOWSTELEPHONESCEILING LIGHTS SPRINKLEHEADSPICTURES CUPBOARD/DRAWER OPERATION A/C THERMOSTATFRIDGE OPERATION CLEAN FILTERTOASTER OPERATION A/C DRAINJUG OPERATION A/C GRILLSOPERATING INSTRUCTIONS MIRRORS TIMBERWORK APPEARANCEWALLSBATHROOM DOOR CLOSURE/HINGES _ NONSLIP MAT _BATHROOM DOOR LOCK _ CLOTHES LINE _STRIP LIGHTS _ VENT _TAPS _ SHOWERHEAD _PLUGS _ CLOTHING HOOKS _TOWEL RAILS _ TOILET SEAT _SHOWER CURTAIN & RAIL _ TOILET FLUSH _GROUTING _ FLOOR DRAIN _SOAP DISH _ VANITY CONDITION _TOILET ROLL _ CUPBOARD _MIRRORS _ DEFECTS/REMARKS_ANNEX BDEN-FIX-IT GUEST ROOM CHECKLISTROOM _ DATE _INSPECTED BY _ENTRANCE _ A/C THERMOSTAT _DOOR BELL _ CLEAN FILTER _DOOR NUMBER _ A/C DRAIN _DOOR APPEARANCE _ A/C GRILL _DOOR CLOSURE/HINGES _ WINDOWS _PEEP HOLE _ CURTAINS _SAFETY CHAIN _ SOFA _INNKEEPERS ACT _ DIMMER & CHANDELIER _FIRE DIRECTIONS _ HALLLOUNGE _ INTERNAL DOOR LOCKS _FRIDGE OPERATION _ DOOR HINGES/CLOSURE _TOASTER OPERATION _ DOOR STOPS _JUG OPERATION _ WARDROBE LIGHT _ CUPBOARDS _ WARDROBE FITTINGS _MIRRORS _ MIRRORS _DESK & TABLE LAMPS _ CEILING LIGHT _TELEPHONE _ CHAIRS _TABLES _BEDROOM BATHROOMBEDSIDE LAMPS _ STRIP & CEILING LIGHTS _BED HEAD _ TAPS _BED CASTORS _ TOWEL RAILS _CLOCK RADIO CONSOLE _ SHOWER CURTAIN & RAIL _T.V. OPERATION _ GROUTING _PHONE _ SOAPDISH _CHAIRS _ TOILET ROLL _CURTAINS _ HAIRDRYER _WINDOWS _ MIRRORS _VALET _ NON SLIPMAT _PROCEDURES: (continued)TABLE CLOTHES LINE _DIMMER & CEILNG LIGHTS _ PICTURES _PICTURES _ SHOWER HEAD _A/C THERMOSTAT _ CLOTHING HOOKS _A/C GRILL _ TOILET SEAT _CLEAN FILTER _ TOILET FLUSH _FLOOR DRAIN _GENERAL VANITY CONDITION _CUPBOARD _WALLS _CARPETS _WOODWORK _POWER POINTS _SPRINKLER HEADS _PROCEDURES: (continued) REMARKS/DEFECTS_ANNEX C KEN-FIX-IT GUEST FLOOR AREA INSPECTIONROOM _ DATE _INSPECTED BY _DOORS CLOSURE/HINGES _ POWER POINTS _DOORS HANDLES/LOCKS _ ROOM NUMBER SIGNS _DOOR SIGNS/LETTERING _ LIFT LOBBY SIGNS _WINDOW BUNDS _ ASHTRAYS _VENTS/GRILLS _ MIRRORS _EXIT LIGHTS _ WALL LIGHTS _CEILING LIGHTS _ CORRIDOR PICTURES _CARPETS _ LOBBY FURNITURE _WALL PAPER _ TELEPHONE _CEILING _ COTS & FOLD AWAY BED _FIRE HOSES & CUPBOARDS _ FOR SAFETY _SPRINKLER HEADS _DEFECTS/REMARKS_ANNEX DKEN-FIX-IT GUEST FLOOR AREA INSPECTIONROOM _ DATE _INSPECTED BY _ENTRY SIGNS _ CEILING/VENT _ENT DOOR CLOSURE/HINGES _ WALL TILES/GROUTING _ENT DOORS HANDLES/LOCKS _ FLOOR TILES _ASH TRAYS _ URINALS FLUSHINGS _RUBBISH BINS _ HAND BASINS & PLUGS _FLOOR DRAINS _CUBICAL DOOR LOCKS/HINGES _HAND DRIERS _ W/C FLUSHING _TOWEL DISPENSERS _ W/C SEATS _SOAP DISPENSERS _ COAT HOOKS _MIRRORS _ PAPER DISPENSERS _POT PLANTS _SPRINKLER HEADS _POWER POINTS _LIGHTS _DEFECTS / REMARKS_The Work Request SystemIt is the responsibility of all Chief Engineers to maintain and support a “Work Request System.”The purpose is to establish a standard system to request work from the Engineering Department and is considered a mandatory procedure for all Sheraton Hotels.Its function is to provide a visual barometer of work load, minimise verbal communications and provide written records of work requested.Additionally, It can identify what is being done and the locations of maintenance employees. It can also be a limited manpower scheduling aid and efficiency indicator.The “Work request Form” or tickets consist of three pages usually white, blue and buff colours with printing identical on each page. The forms are available from Sheraton Supply or can be printed locally and modified to such individual Hotel operations and requirements.The “Assignment Board” is an important part of the “Work Request System” and can be designed in various ways to suit Hotel operations and requirements.It consists of a board with hooks placed in horizontal rows and vertical columns and should be installed adjacent to the Engineers office (Figure 2).The columns are labelled by trades or names. In some cases, the first column night be labelled “Emergency,” however with the widespread use of paging systems, this column may not be necessary.Whether a Hotel uses names or trades is a function of the size of the engineering staff and can be left to the discretion of the Chief Engineer. It is of course always desirable to assign work using individual names as well as identifying priorities. However, this may become impractical for large staffs where a combination of names and trades could be considered or sub assignment boards can be used as in Figure 3.The “Assignment Board” using sub-boards has the important advantage of assigning work requests to the person and in order of priority on a daily basis. When work is complete the requests are returned to the “Main Assignment Board” and placed on the appropriate section.The Trace BoardThis board generally used by Departments that raise a large number of work requests, such as Housekeeping where a visual record can be kept of the requests raised.The “Trace Board,” Figure 4 has rows and columns numbered from 1 to 31 with additional hooks for backlog, and completed.The abbreviated “Trace Board” may be more convenient for Departments that do not raise as many work requests. Figure 5.Work requests should be raised by Department Heads or their designees only with the following information noted:a) Name of person requesting action.b) Date of request.c) Department requesting action.d) Exact location of problem.e) The specific nature of requests.All work requests for defects in the “house” (guestroom areas) raised by departments other that Housekeeping should be directed through the Housekeeping Department to avoid duplication of requests.The white or original copy is to be retained under the appropriate date on the “Trace Board.” Blue and buff pages are sent to the Engineering Department by one of the following methods:1. Regular internal mail system.2. Hand delivered.3. Pre-designated pick up station.4. From strategically located collection boxes marked” Work Request Only.”Work Requests for major work or for work in excess of US 200.00 including excessive backlog should be brought to the attention of Management.It is important that responsible persons only allowed to raise Work Requests.After receiving the “Work Request”, the Engineer or his designee assigns it by name or trade. It should be time and date stamped and then placed on the “Assignment Board” under the appropriate classification.The Trace Board (continued from previous page)If there is an emergency column, it should be attended to immediately by the first person qualified to do so on a Trade basis.It may also be advantageous to assign work using the paging system, which should be indicated on the posted” work Request.”It may also be advisable to accumulate certain “Work Requests” such as changing light bulbs or other minor defects to avoid duplicate trips.The person or trade member now removes the blue and buff forms from the Assignment section, places the blue copy on the in Progress hook and retains the buff copy.When the defect has been corrected, the “date completed” and time spent sections are recorded on the “Work request”, the blue and buff copies matched and placed on the appropriate section of the “Assignment Board.”A completed, no inspection deficiency Request is placed on the Work Completed section of the Board. A non-completed request whether inspection deficiency or not is to be placed on the Work Not Completed section.Work done which should be charged to the customer or guest should have all the information noted on the buff copy of the “Work Request” and be brought to the Engineers attention. An “ engineers Change Form” should be completed or other appropriate method used for charging purposes. Figure 6.At the completion of the day or shift, the Engineer or his designee will remove all not completed work requests and reassign for the next shift or replace on the appropriate section of the “Assignment board.” He will also remove all work completed forms and after checking, distribute to the requesting department.The Department Head after receiving the blue copies and matching with the white copies, discards them if